Can't get BT to fix a line at new property, how to...

Question

Since we moved address on the 7th March we have not had a working phone line, just a series of BT mistakes and delays.
Series of events:
We booked a house move 3 weeks prior to moving on the 7th March
7th March we got a text saying your line has moved, but clearly hadn't as no dial tone
7th March contacted BT, who said yes your line has moved, and no we cant record a fault until midnight in case it hasnt been moved, the sort of twisted logic you have to fight through
8th March, finally got fault registered after arguing with a very unhelpful Indian call centre, who wouldn't believe we didnt have a line because it was showing as engaged - the fault as it turned out.
11th March - order BT infinity with a delivery date of the 26th March thinking is a simple problem.
13th March - Diagnostic shows it is a fault with the BT network,  two BT openreach engineers turn up, who detect the fault is in an underground cable 100 yards up the road, mark up the road and tell us they will report it to the dig team, should be later that week, early next week.
22nd March - After much chasing through the Indian call centre, who after explaining that we need to know when they are going to dig and fix the cable, are getting told such unhelpful things as have you tried a different phone in the socket. Finally get a call back to say the hole has been dug today to fix the trunking, the cable guys will arrive Monday. I explained that no digging had happened, to which she said she would get back to us.
25th March - Another phone call to tell us quite bluntly that the digging team had more important jobs, and as we are just a residental line the digging won't now happen until the 5th April. We ask if there is any point in sending the Infinity engineer out, and they want to do so anyway.
25th March - Cable guys turn up and point out the digging hadn't happened so they can't do anything. Nice to see they don't talk to each other either.
26th March - Infinity engineer turns up at our old address, and needs re-directing to us, says he needs a working phone line, but he will do what he can. Plugs in the box that did arrive at the new address, disappears for an hour and comes back to tell us the exchange equipment has been installed in the local exchange for the old address.
27th March - BT phone, no apology, just blame the engineer, re-arrange infinity for 12th April.
30th March - Talking to new neighbour he tells us that the cable was crushed by some digging work at the beginning of December 2012 and they had no phone line for December, until BT realised there were some working pairs in the crushed cable and switched them, then didn't bother to repair the cable. Leaving a nice little time bomb until we asked for a line.
5th April - As expected nothing happens.
8th April - No contact as yet.
I would like to cancel the whole lot and go with someone else, knowing they will still need to get Openreach to fix the line, but hopefully another provider that doesn't consider residental lines to be unimportant, and don't use hopeless Indian call centres. As BT have never delivered a working service from the beginning of the new contract they insist on when moving, how do I go about doing this?

Answer 1

i fully understand your frustration. it will not be a quick solution
on the 1ST OCT i ordered, from BT, a phone line connection together with there broadband package. This was to be re-installed into a farmhouse that i have been renovating. I ran a underground service duct from the existing pole into the house. It was my simplistic view that bt would simply send an engineer to run a line through my service duct and connect either end, SIMPLES!
At the end of Nov, and after a series of engineer no-shows, we get an engineer. Hooray this must be it. This engineer persuaded my wife to help him feed the wire through the duct, he then made the connection and declared that he would have to travel 6 miles to our local exchange to turn the line live. An hour later he returned and announced that he could not find any fault but that the line was not working.
I then made a series of phone calls to eventually get another engineer out in December. When he turned up he did not have a clue as to what he was to do. He thought he was there to simply connect the line. Eventually i managed to make him understand that the last engineer just gave up. This engineer did make some effort to problem solve. He dis-appeared in his van to climb some poles and look in some boxes. after a couple of hours he returned to announce that he thought there was a break in the line 500m away. he could not do anything about this and he would get someone to contact me with a solution
In February i then recieved a letter from BT saying that they were sorry that i had cancelled my order and that they would be refunding my money that i had already paid. I called them immediately to explain that i did not to cancel anything i just wanted a phone line.
Hey presto another engineer turned up. This guy seemed to be on the ball. After just 1 hour he had located the break in the line. He then marked on the road surface "BT DIG HERE" and left us saying that things would now get sorted 
Weeks came and went and still no sign of action until i found they had refunded the cost of the installation directly back into my bank account!
So i called BT today. Apparently because i had not been using the phone line they had cancelled the order! 
I am getting to the point where i am considering forgetting the phoneline. Satellite internet connection may be expensive but it seems that the speed is consistant and i do not have the painful experience of trying to deal with BT
Has anyone else had similar probelms with BT
Has anyone else gone down the internet over Satellite