Can't get claim code?

We have many devices connected to eprint through our HP laserjet 1102w, but our chromebooks will not connect.
We are trying to recover our eprint email address and/or claim code to try to connect the two chromebooks to the printer...but the directions on hp support are circular -
1. In one instance they ask you to type in the IP address and do the following, but those options are not there on that screen, the IP address works fine.....:but there is nothing "WEB SERVICES" there to enable or disable.
On your computer, open a Web browser, type the IP address into the address line, and then press Enter. The HP Embedded Web Server (EWS) opens.
NOTE:Type the IP address exactly as it displays on the configuration report, for example, 192.168.X.XXX.
I got a security certificate error. What do I do?
In the EWS, click the HP Web Services tab.
If Web Services is enabled, click Print Information Sheet. An information sheet prints that has your claim code.
If Web Services is not enabled, click Enable. An information sheet prints that has your claim code.
2. Other HP support says the eprint address of our printer will be on the configuration sheet the printer spits out - and it is not.
3. There are also directions about customizing your eprint email address....but when you follow their directions there is no such screen/option to do so.
Any idea how to get the claim code? recover the eprint address? and/or connect a chromebook to this model of printer?
Thanks,
PJDJ

Hello @ pjdj,
Welcome to the HP forum.
When you get the security certificate error, you should proceed ahead. It will advise you against this.
You are attempting to get inside your printer, not to a website. This is why the 'websites' certificate gives an error.
Once you proceed and reach the EWS, look for the web services tab. If you do not have one you will need to update the printers firmware.
Hope this was helpful. Let me know if I can be of further assistance.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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