Can't get Creative Cloud Apps on new computer. Download error. Please contact customer support
I've tried deleting/renaming AAMUpdater and OOBE files and reinstalling.
Please help!
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Similar Messages
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Creative cloud download error please contact customer support
I have installed and uninstalled creative cloud app multiple times. Each time I get the same error. "download error Please contact customer support. I have checked to see that the aamdetect plugin is installed. I have restarted safari. I have read every help page I can find. I am using a new MACPRO and transferred files from my IMAC. HELP
MrCFish please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.
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Want to try trial for Premiere Pro but for some reason the apps tab says "download error please contact customer support"
Kbubello for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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How can I install Creative Cloud on a new computer? Should I uninstall the old computer?
How can I install Creative Cloud on a new computer? Should I uninstall the old computer?
Hi Bussada,
No, you dont have to uninstall Creative cloud from the other machine. You can use your Adobe ID to download and install the software on the other machine. Please ensure that you don't use both machine at the same time.
Download creative cloud desktop app from this link.
https://creative.adobe.com/products/creative-cloud
Regards,
Abhijit -
I'm trying to put CC on Mac 10.9.4 and it keeps giving me the same error.
Please refer to :
Creative Cloud "Download Error" message
Error downloading Creative Cloud applications
In case the issue still persists, please do contact Customer Support.
Regards
Rajshree -
d
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
Adobe Creative Cloud App does not show downloaded apps and shows "download error"
I am not a full paying member just yet, and have been using Photoshop on trial for my graphic design courses. With the app, instead of showing me that my 30 day trial is over, I get a download error and contact customer support message. I have completely deleted and redownloaded the Creative Cloud App twice already, but am not sure how to fix this problem so I am still unable to download my free trials before purchase.
How can I fix this problem?Hi Willi Adelberger,
Please refer the kb: http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html.
Regards,
Romit SInha -
Can I run Creative Cloud apps on my new iPad Air?
Can I run Creative Cloud apps on my new iPad Air?
No, the applications only run on Windows and Mac OS X.
Only the Touch apps PS Touch and Ideas will run on the iPad.
You can see the System Requirements for each of the applications from the Download Center page at https://creative.adobe.com/products. Just click on an application and from that application's page choose the System Requirements link. -
I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?
Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both computer Cloud subscription activations may not be in use at the same time -
Why i can't install creative cloud Apps ?
why i can't install creative cloud Apps ?
We can't know. You have not provided any system infoirmation or other technical details, including and especialyl what errors you get.
Mylenium -
Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ramHello,
Adobe has brought these new links in this matter:
Troubleshoot Creative Cloud download and install issues and
App doesn’t open; progress wheel spins continually
Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter -
How do I get Creative Cloud.app to stop asking me for my old email address ?
How do I get Creative Cloud.app to stop asking me for my old email address that I do not have access to? I have reinstalled it several times and it stills asks for it! I spent several hours on Chat and my help specialist logged off before I had an answer to this issue. I'd prefer not to delete all of my files and apps associated with the CC suite. But I cannot update my apps without the panel letting me log in
OKay I finally found the answer- for some convoluted reason, you need to sign out from with an app from the help menu- Why is there not an option to signet on the app Panel?
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HT1311 How can I get updates for apps with new Apple ID
How can I get updates for apps with new Apple ID. I have apps that I got for free, and some that I have purchased. I had to create a new Apple ID because I don't have a credit card now.
Apps will always be tied to the ID in which they were purchased or downloaded under. You can not change this unless you buy or download the free app using the new ID.
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I got a new computer how do I get creative cloud from my old computer to my new
I got a new computer how do I get creative cloud from my old computer to my new
Hi,
Please install the Creative Cloud application on your new machine from the help document below:
Creative Cloud Help | Creative Cloud for desktop
Regards,
Sheena -
i downloaded creative cloud to my mac as I wanted Illustrator. But while I can find the creative cloud app, I can't access the actual illustrator program. Help!
Hi Amy,
Kindly try the below mentioned links.
Creative Cloud Help | Download, install, update, or uninstall apps
Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
Thanks,
Atul Saini
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