Can't get digital signature to appear

Created dig signature. Trying to insert signature in pdf file.
But even though I see my signature listed when I check under Pref/Security, when Im in the document I need to sign and I click on Sign, all the Sign commands are blanked out except for the Help segment (getting started with dig sign.)
What am I missing here?????
gratefully appreciate any help urgently

Are there any security settings on the document?

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