Can't Get Earbuds to Work

When I plug in the included earbuds, I get the short burst of static to indicate they have plugged in, but I can't get the music player to use them.  The sound still comes out of the speaker.  The player menu has an option to enable Bluetooth, but nothing for connected earbuds.
I'm sure this must be something simple that I'm just overlooking.
Thanks in advance.
Howard

I've been playing around with this some more and found out that it's likely that there's a short in your headphones.
I heard the same "static" when it plugged in and found out by playing with the connecting piece (bending/twisting) that eventually it gets a connection to the phone and I can hear sound through the ear buds. I'm going to the store tomorrow to find out if I can get a replacement set. 
Hope this helps you.
Jenn

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