Can't get ePrint to work on 3050a

Question

Hi,
I just bought a 3050a, mainly because of the ePrint capability.  I have spent all day trying to get it working and it will be going back to the store unless it starts working.
I am using Windows XP and I have succeeded in installing the printer and can print to it via the wireless network.
It claims that webservices are set up on the printer (the ePrint light is on).  When I do a check for update from the device control panel it claims that it is up to date.
If I ask it to print the info sheet, I the yellow squares of the progress bar all fill up, so it looks like it should have done it, but no info page prints.
However I can print a windows XP test page just fine.
The printer is on the same wifi network as my laptop, so it should be able to see the internet.
AFAIK my ISP (Virgin Media) is not sending my traffic via a proxy (and also not according to http://www.lagado.com/proxy-test ).
This is deeply, deeply frustrating.
Any help gratefully received.
Crush

Answer 1

Hi Crush_157,
I would suggest reconnecting the printer to the network by running the Wireless setup wizard and try to launch web services again. If this does not help, you may need to change some DNS settings within the printers EWS (embedded web server) To do this, put the IP address into a browser window on your PC.
This should launch the EWS. Within the EWS, select the network tab. under the network tab, select "networking".
Then select "network address" (IP). Do not change the IP configuration at the top. Go to the bottom under "DNS Address configuration “and select "Manual DNS server”. Under manual DNS server, input 8.8.8.8 (one 8 in each box) on the first line, and 8.8.4.4 on the second line. Hit the "Apply" button at the bottom.
Now try to connect to Web Services again.   
I was an HP employee.
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