Can't get File/File info to work on image in Pshop CS5 or Bridge CS5

After I've pulled up an image and I go to file/file info, I get a big white box on the screen with the file name of my image across the top of it, and nothing inside. Just a big white box. It's the kind of box that an image would normally go into, not the kind of box that used to show me all the file info. At that point my system is somewhat frozen. I can click on the top choices, eg. Photoshop, file, edit, image, etc., but the choices are all greyed out, forcing me to force quit. What's going on?
I'm running an iMac with Snow Leopard, have 4 gb ram. I'm fully updated to Version 12.0.4, and when I click on 'about' under Photoshop to see what version I have, I see  Version 12.0.4 x32.

Meri,
This isn't a solution but a possible workaround.
When you view your photo in Bridge instead of using File Info, why not view the information in the Metadata panel.
First I would go to the Bridge preferences, Metadata, and make sure that File Properties, Camera Data EXIF and Camera Raw categories are checked so the info will show up in the Metadata panel. You can check additional categories to show more metadata. (Camera Raw metadata will obviously only appear if the file has actually been opened in Camera Raw)
You should find the information you need in the Metadata panel.
As a aside, are these raw CR2 files from your Canon? Do you have the same issue with .jpegs or .tiffs, etc?
Does the issue still appear if you run Photoshop in 64 bit. I know SnakEyez02 say it didn't make a difference for him. Maybe it will for you.
To run Photoshop in 64 bit, quit Photoshop, in the FINDER select the Photoshop CS5 icon (the application NOT the folder)  Command I and deselect the Open in 32 bit option in the File info window. Restart Photoshop.
Good Luck!

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