Can't get firefox to autoupdate. It fails every time and I have followed your instructions to fix it

I can not get firefox to auto update. It down loads the update then fails when it restarts firefox every time. I have followed your instructions and it still fails. I have gone into the MS firewall and insured it is in the exceptions list as well as Trend micro systems. I would really like to get this fixed as I love your program. this is just driving me nuts. Thanks in advance for your help. Sure would be nice if you had phone support, I guess we get what we deserve when its for free.

Install over the existing install (will not lose profile).
Use another browser for this (IE, Chrome etc.)
* DOWNLOAD THE FULL INSTALLER: https://www.mozilla.org/en-US/firefox/all/

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