Can't get Firefox to load at all after trying fixes from support web site. Have checked for lock file, processes running, reboot, reinstall. NO JOY.

I'm running Vista for operating system on an HP laptop that's about 2 years old. I've installed all current updates.
I've always used Firefox. It started crashing and creating processes but not launching. Went to support and scoped it out -- there was a lock file my profile directory. I deleted it, and Firefox started loading.
Used it a few times -- closed the app each time on exist as per suggestions on support site info. One time -- back to square one, wouldn't load, just created a process. Reboot, ending process, checking for lock file, reinstalling -- all unsucessful.

Brian
Below is from using a SIP build. It does offer G722, but it's way down on the list so it's never used...
m=audio 32678 RTP/AVP 0 8 18 102 9 116 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:102 L16/16000
a=rtpmap:9 G722/8000
a=rtpmap:116 iLBC/8000
a=fmtp:116 mode=20
a=rtpmap:101 telephone-event/8000
Taking Sreekanth's suggestion to try a Skinny build, I get the following when I make a call. It offers codecs in the order I SET THEM AND ONLY THE CODECS I SET! YAY!
m=audio 19374 RTP/AVP 9 0 101
a=rtpmap:9 G722/8000
a=fmtp:9 bitrate=64
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
Using a Skinny build on the phones also solved other issues. The phones use G711 when the whole path supports G711 and G722 when the whole path supports G722. It doesn't always use G722 and rely on transcoding for the call paths that can't use it. It's fantastic.. The phones also receive the QoS tagging that I set and that seems to result in better audio quality than on the SIP builds, which never did get those settings. Finally, it even solved a slow Exchange 2013 answer issue I have been experiencing for quite some time. I practically fell out of my chair when I saw everything that was fixed just by switching...
Cisco, PLEASE FIX YOUR SIP BUILDS! It's insane how the SCCP builds work perfectly and the SIP builds don't, especially with how much these phones cost.. I was thinking of possibly acquiring some 9951s, which are SIP only. I'm a little leery about that at this point. If they have the same kinds of issues as the SIP builds for the 7975g, there's no SCCP alternative to use..
Sreekanth
Thank you for suggesting a Skinny build.. That was about the only thing I didn't try. I am happy beyond belief that this is working so well now, even though the SIP builds should be just as well developed as the SCCP ones.

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I can't get firefox to open at all

for some reason i can't get firefox to load at all. it was working fine up until last night, and when i tried to open it today it wouldn't open, i don't get an error msg or anything. can someone please help me i need firefox to do my work online. thanks

OK - undo the changes you made to DEP.
Open Firefox - take a screenshot of any message that appears and post back here

When i try to open week cal it loads and then closes after a few seconds...I have checked for updates, turned the phone off then on, closed out of the app and then opened it again...nothing works! Any suggestions?

When i try to open week cal it loads and then closes after a few seconds...I have checked for updates, turned the phone off then on, closed out of the app and then opened it again...nothing works! I have thought about deleting the app from my phone and then reloading it again but I worry that it will delete all my calendar info??? Any suggestions?

To reset, press and hold the Home and power buttons until the silver apple appears.
I would delete the app, reset the phone and then download the app again. Your calendar information should be stored on the phone as Week Cal uses the Calendar app information.
Best of luck.

I replaced my hard drive and I backed up my files on an external hard drive but when I reloaded my iweb to my imac none of my files were on it so I can't make changes to my Published web site have I lost my files what can I do

I replaced my hard drive and I backed up my files on an external hard drive but when I reloaded my iweb to my imac none of my files were on it so I can't make changes to my Published web site have I lost my files what can I do

By default iWeb keeps its data in (user)/Library/Application Support/iWeb in a file named Domain. Without this file you cannot proceed (other than by recreating the site from scratch using the published version as a reference) so you need to locate it on the original disk.
To confuse matters, Apple have hidden the user’s Library folder in Lion and Mountain Lion to casual viewers, in an attempt to stop new Mac users messing their machines up. To access it, in the Finder go to the ‘Go’ menu and hold down the Option (Alt) key; the Library folder will appear as a choice.

I have the problem with 'Couldn't load XPCOM'. I tried the solution given but I can't get Firefox to download. I've tried thru the link and website.

Locking duplicate thread. Please continue here: [[/questions/1026136]]
I've tried to download through the link posted and the website but nothing happens. I can't reinstall if I can't get the download. All of my passwords are stored on Mozilla with a master code. I have written record of them so if I uninstall Firefox, when and if I get it to download, will I lose those stored passwords? Please help!
Thx

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop https://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I can't get Firefox to start at all. It won't even open so I can't reset it. Can you help?

Firefox has been my browser for the last 7 years and I have never had a problem with it. But over the weekend it crashed and now it just won't open. I've uninstalled and redownloaded it but it still won't open. I can't reset anything as I can't get into it. I'm not sure what recent updates or add ons I had.
I really want to continue using Firefox as it's a great browser but I need it to open. Please can you help?

You can use the Profile Manager to create a new profile.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Can't get past white loading a screen after restoring from time machine backup

I am aware there are others threads of my problem however they date back years ago and after trying their solutions it still does not work.
After using Time Machine to restore my hard drive from a backup, I can't get past the white loading screen with apple logo after system restart during restore process. Ive gone into disk utility and repaired hard drive - it's fine. So I know this is a software glitch. I've also tried resetting SMC & PRAM (whatever those mean). No success and i cannot get past the white loading screen.
I'm running Mavericks (latest) on a late 2009 iMac. Thank you!

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

Can't get Firefox to come back up after minimizing?

When I minimize Firefox, it will not come back up by clicking or double clicking the icon on the bottom of my Mac. This is new, as it was working before, but I am unsure of how to reset that function. The only way I can bring it back up now is to click on the "new tab" drop down menu under file at the top left portion of the screen. I would very much appreciate some instruction on how to reset this function. Thank you.

Hi youngma71,
Firefox should not be able to prevent you from maximizing a minimized window. At least there is no obvious feature. What is interesting, this question was asked last week too. Is there a chance that you pressed Command+h to hide all the applications' windows. The shortcut to unhide all is Command+Tab to tab between applications. If you use the shortcuts does the window unminimize?
[http://support.apple.com/kb/HT1379]?
[https://support.mozilla.org/en-US/questions/987720]
The other work around was that you can right click the minimized icon and select the window.

How can iset up firefox to allow me to view pics on a particular web site?

Hi, i visited a web site that i frequently visit and now can't view images.
An error message comes up at top of page which states application request can't be executed from application pool. So i am trying to figure out which steps i can take to allow me to view images?

Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

How can I get Firefox to load pages properly and stop asking me to add every single page I visit as a "security exception"?

I just downloaded the newest version of Firefox today because it is required for some of the websites I need for my college courses. However, every single website I go to (even the Mozilla site, Google, etc.) says that there's an "untrusted connection." On some sites I have an option between "Get me out of here!" or to add this particular site as a security exception. As you can probably imagine, this is very time consuming and frustrating. I have uninstalled the program (clean uninstall) and reinstalled it. I have reset Firefox, and nothing helps. The problem persists in Safe Mode as well. Along with this issue, every website I manage to get access to is all kinds of messed up. Modules are missing, or the whole page is blank. It can sit there for an hour and nothing loads. I have a good internet connection and fast processor. I was using Chrome before, and Internet Explorer with no issue. About two years ago I used Mozilla Firefox on this same computer and had no issues. I have a 64-bit system, which is the only issue I can think might be causing this problem. I have gone through and tried changing just about every setting, and nothing has helped. I am at my wit's end because I have homework to do and can't because of this problem.

Glad it is fixed. Thanks for posting back, (even if we are not sure exactly what happened).

Loading youtube videos crashes my browser - both mozilla firefox and safari. Now I can't get firefox to load any page, although safari still works. It started when I clicked on a youtube link on FB 2 weeks ago. Any ideas, anyone?

youtube is crashing my browser - both firefox mozilla and safari. Now I cannot load firefox browser at all, but safari still works - except for youtube, which immediately crashes it....any ideas, anyone?

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

I can't get Firefox to open at all. Anybody else having this problem?

FF just won't open when I click on it. In task manager, it shows up in background processes only. I am running windows 8.1 on a laptop. I have tried restarting the machine, I have (several times) tried to uninstall and reinstall FF. When I look in the support section, I keep running into help that is predicated on having a FF window open, which is not happening at all, so there is not help there. I'm at my wit's end and I am sooo not fond of IE or chrome. Thanks for any help you can provide!

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
You can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue you can open Firefox in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you.

I can't get firefox to load

I click firefox to get it to run but it says that the profiles can't load. I tried the manual fixes but they don't work either.

Is your old version of Firefox running in the background? Use ctrl-alt-del and start Task Manager, then check in the 'Processes' tab and see if there is an entry for Firefox. If there is, highlight it and click 'End Process', then retry uninstalling & installing it. Actually I would reboot the computer after ending the process if Firefox was running in the background - just to tidy everything up

Just downloaded upgrade and now can't get firefox to open at all. Please advise

The computer keeps telling me to reaboot and I keep doing that. I can't even take the program off my computer so I can redownload it. Keeps telling to to reboot. Please tell me what went wrong and if I will ever be able to use Firefox again.

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox version if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder (C:\Program Files\Mozilla Firefox\) before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I can't get firefox to open at all. I can't get it open to do anything on the firefox window such as open it in the safe mode.

A small screen tells me firefox was shutdown and windows was looking for a solution. I deleted Firefox and downloaded another Firefox program and installed it. The same thing happened. What do I do. Windows said it could be a DEP problem. I have no idea what that is. I can open Windows Explorer and use but I don't really like it. Help!!!

OK - undo the changes you made to DEP.
Open Firefox - take a screenshot of any message that appears and post back here

Can't get Firefox to load at all after trying fixes from support web site. Have checked for lock file, processes running, reboot, reinstall. NO JOY.

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