Can't get flix message

I'm using an LG Accolade which does not get video. I received a "FLIX Message" notice and have been trying unsuccessfully to access it. I have reviewed the discussions and tried the various solutions to no avail. I get to the "Sorry, it appears you do not have an active account" screen (my account expired). I've selected "Activate Free Account" and then try again. Same message and it shows "CURRENT FEATURE" for the 'Backup Assistant Plus for Media / Verizon Cloud FREE'. Still can't access the flix message.

David_BW,
Thanks for reaching out to us. I want to make sure that you are able to view the video that came to your phone. Have you been able to go to www.verizonwireless.com/pictures then you should see an option for Online Photo Album. Once you click on that it will ask for you to enter your My Verizon log in. Then you should be able to view form there. Please keep us posted if you have any questions or concerns.
KevinR_VZW
Please follow us on Twitter @VZWSupport

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