Can't get free stuff

When I try and download the free tv shows, like "Lost Survival" I get a message "Your free song balance is out of date. Click OK to refresh and try your purchase again." But clicking OK just makes the message go away and I get the same thing when I try and purchase.

Try logging out of your iTunes Store account and then log back in.
If that doesn't help, send a message to the iTunes Store customer service department through the form at the bottom of their web page and explain the problem to them.

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