Can't get help from developer
I bought the iBird Plus app in December. I had a few questions so I went to their forum on http://www.whatbird.com/forums/forums/default.aspx . The forum, which deals with other items as well as iBird seems quite busy, but the iBird discussion areas have not had a post since April 2010 and they didn't allow me to post even though I have registered. All their non iBird groups allow me to post.
I sent the developer two e-mails, one through the forum, one through their contact form. The contact form promises a one business day response, but I got no response in 2 weeks. I reported a problem with the purchase to the iStore about a week ago, but I haven't received a reponse to that either. And since I already reported a problem once, iStore won't let me send another message. What do I do now?
Thank you. I have followed your link which seems to work and I will ask my questions there. However, I want to alert you to the fact that I have done everything correctly to reach you and received no response until now. Firstly, I went to the iBird site http://www.ibird.com/ and clicked on Forum "iBird for iPhone". The forums do not let me post, but as you say there is also message about the forums being moved with a link to http://ibird.999.org . Clicking on that link, however, gives me a 404 error. The link you have provided is totally different that the one on your site. I would suggest that you fix that promptly.
I did fill out the form on http://www.whatbird.com/contactus (twice) as well as sending Mitchell Waite an email by clicking on "Contact" on one of his iBird forum messages. Lastly, I submitted a problem to the iTunes store. I have received no responses to any of those queries until this one. I trust that this will solve my problem, but please do not imply that my difficulty in reaching you reflects any incompetence or lack of effort on my part.
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There are two charges on my bank account that I did not make. When I look at my ITunes account there are no purchases showing. So why is I tunes charging my account for a total of $17.00. You would think if someone was using my account, there would be a record on my Itunes account. Can't get any service fron Itunes about this problem. HELP!
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
Itunes crashed during backup and I can't get help from apple support on the
website.
Stupid Itunes crashed on disk 41 of 46 when backing up.
There is no help available on the apple website and no way to request help on the apple website for any issue with Itunes.
How do I fix this problem?
How do I tell Itunes which disks it backup up so it won't try backing them up all over again. Did it destroy a list of what was backed up? What's going on with itunes anyways? Does it always crash when it backs up this many cds? I don't want to start all over again and ruin another 41 CDR disks trying to back it up. How do I get it to continue from where it crashed or do whatever has to be done to get it to resume where it crashed during backup?
Stupid program wouldn't let me do anything after it crashed. said it will take a minute or two (more like forever) to cancel backup. Don't even know why it was trying to cancel the backup. I didn't tell it to.Apparently there are some bugs in the latest itunes. DO NOT USE ITUNES TO BACKUP YOUR LIBRARY! UNLESS IT COMPLETES THE BACKUP, ITUNES IS NOT SMART ENOUGH TO FIGURE OUT WHICH FILES WERE BACKED UP. TECH SUPPORT DOES NOT KNOW HOW TO MAKE ITUNES KNOW WHAT FILES WERE BACKED UP SO IT CAN CONTINUE FROM WHERE IT LEFT OFF. AFTER 41 CDS WORTH OF BACKUPS, ITUNES CRASHED AND IT TRIED TO CANCEL THE BACKUP BUT NEVER FINISHED DOING THAT.
SO AFTER 60 CDS WORTH AND ABOUT 6 HOURS OF WASTED TIME, THE ONLY WAY IS TO BACKUP THE ENTIRE LIBRARY ALL OVER AGAIN WHICH IS A TOTAL WASTE OF MONEY, TIME, AND CDS WITH NO GUARANTEE THAT IT WILL WORK ANY BETTER THE SECOND TIME AROUND.
EVEN TRYING TO RESTORE FROM CDS DOESN'T TELL ITUNES TO UPDATE ITS LIST OF BACKED UP FILES. I'M SURPRISED THAT SUCH A BIG BLUNDER WITH ITUNES HAS GONE UNNOTICED.
ITS A SERIOUS ENOUGH ISSUE THAT SOMETHING NEEDS TO BE DONE ABOUT IT. I BACKED UP MY ITUNES TO HD AND THERE WERE NO PROBLEMS SO OBVIOUSLY ITS AN ITUNES ISSUE.
NEEDLESS TO SAY, ITS A VERY ANNOYING PROBLEM TO PUT SO MUCH TIME AND EFFORT INTO GETTING NOWHERE. -
Please help me resolve. I have changes to my ITUNE store i did not make. How do I get this corrected?
Change your password.
Alert your credit card company and discuss reimbursement with them.
If you like you can click Support at the top of this page, then click the link under Contact Us to reach itunes support -
What does 150:30 message error mean? Where can I find a number to call for help
That might be me
I see this a lot in CS4 and Mac. It means something damaged the License verification. Usually a move from another Mac or from Time Machine.
Two choices: Reinstall using your discs and your serial number. The easiest choice.
Or try the 150:30 fix using Terminal and the License Recovery scripts. 150:30 Start with post 11.
I would not recommend it if you have never worked with Terminal scripts.
It would be the last resort if you lost your serial number.
Gene -
Cannot install CC - and can't get help from Adobe
I have had a problem installing CC. After reading ALL the online comments and suggestions, I called Adobe customer support on Wednesday. I was told that the problem had to be escalated and that someone would call me back in 24 hours. When no one did, I called on Thursday and was told that someone would call me on Friday morning. When no one did, I called again on Friday afternoon and was assured that someone would call me before the end of Friday. I cancelled a dinner to stay home. It's Saturday afternoon, and still no one from customer service has called. I really hate being lied to. I concur with many that Adobe may have the worst customer service of any U.S. firm. So my question, should I just cancel my subscription that I've had for a week and not be able to use or still hang in there. Is Corel still in business??
How does one get Adobe CS to respond??Thank you. I have followed your link which seems to work and I will ask my questions there. However, I want to alert you to the fact that I have done everything correctly to reach you and received no response until now. Firstly, I went to the iBird site http://www.ibird.com/ and clicked on Forum "iBird for iPhone". The forums do not let me post, but as you say there is also message about the forums being moved with a link to http://ibird.999.org . Clicking on that link, however, gives me a 404 error. The link you have provided is totally different that the one on your site. I would suggest that you fix that promptly.
I did fill out the form on http://www.whatbird.com/contactus (twice) as well as sending Mitchell Waite an email by clicking on "Contact" on one of his iBird forum messages. Lastly, I submitted a problem to the iTunes store. I have received no responses to any of those queries until this one. I trust that this will solve my problem, but please do not imply that my difficulty in reaching you reflects any incompetence or lack of effort on my part. -
I got my cracked screen fixed , and ever since my phone has been acting up. Now Im trying to restore it and it wont restore. Also my phone wont work without being on the charger. It just wont disconnect from ITunes Can I get help ASAP
nadiamilan wrote:
I think that is an great idea . But I wanna know if there is anything else i can do besides going all way back to the place i got if fixed at ....
Probably not. -
I have formatted my laptop, Reinstalled all my Adobe softwares and still the same problem continues.
Photoshop sometimes gets stuck in between while working no matter what the file size and dimensions. Its not about lagging. The screen is just stationary and I can't access any of Photoshop's commands for the stationary period of some seconds or a minute. I can only minimize it. Photoshop even crashes at times.
I have latest wacom drivers installed 5.3.5-5, Bamboo dock installed, and NVIDIA, GT 740M version 347.52. I have verified the problem with Wacom but they say the tablet doesn't have a problem. I have even tried using Intuos 5. When I use the zoom command with mouse the document zooms in and out continuously without any control.
I tried to get help from Photoshop CS6 GPU FAQ
but in vain.
Bamboo Create Medium CTH 670/K0 C
Windows 8.1 with NVIDIA graphic card and Intel R HD graphic cardIf you have both a Nvidia GPU and Intel GPU on your machine have you disabled the Intel GPU in windows Device manager. Adobe in the GPU FAQ clearly state that you may have Photoshop problems if your running machine configuration has multiple GPU that are different GPU.
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and all of his music has disappeared from the iPhone and from the iTunes library! Luckily he does have music still stored on his iPod, but I can't get it from the library on his iPod back to the phone or to itunes.Please help, but technophobe so put it in simple english please!
Sounds like the music you had on your phone was not the same music on his computer. The iPhone/iPod touch is not designed to be a storage device. When you sync with a computer that doesn't have your music, it deletes your music from your phone.
Was this music you purchased from iTunes? if so, and you are in the US, tap on itunes app, tap updates, tap purchased and tap on the cloud icon to get each song back. If you're not int he us, get iOS5 update later this week and do the same.
But you need to move your itunes library to his computer. Create a user account on his macbook pro for you. From your external drive backup, load your itunes library on it. Then sync as usual! (Don't tell me you don't have a backup for your computer!) -
Where can I get help re: a file missing from Pages in iCloud?
Where can I get help re: a file missing from Pages in iCloud?
If the file was also on a mac, then there was a local copy of the file in ~/Library/Mobile Documents. If you use Time Machine or any other backup program on your computer, then try restoring the file(s). Similarly the same thing would be done on a PC, but I'm not sure where the icloud local copies are kept.
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Hi People!
Please help...I want to know how can i get photos from ipad to the computer, that were synchronized previously to ipad but from another pc that i dont have access anymore and these pics are now only found in this ipad and no other place.Hi Alan,
Thanks for the help, but i've actually done that before.
It does not help, because it only shows the photos on the camera roll and do not show the photos synchronized with that pc that i dont have access anymore.
The photos/albums all appear on the ipad, i can see it without problems but i cant get them out of the ipad to save onto pc for backup.
And i reaaly need it, as it is the only place that i actually have these photos now... -
I bought an iphone 5 from the UK, after unboxing it i found a scratch on the chamfered edge, and when i shake it, i hear sound of a loose part inside it. now I am in Egypt and i'm not going back to the UK. how can i get help in Egypt to get it replaced?
iPhone warranty is not international, but is valid only in
the country of original purchase. Since you bought the iPhone
in the UK, your warranty is valid anywhere in the EU but not
in Egypt. You can gry taking it to an Apple authorized reseller,
but don't be surprised if they tell you they cannot do anything. -
How can I get help for ADE downloads from the public library. I am suddenly getting error messages
How can I get help for ADE downloads from the public library. It worked for years and now I am getting error messages. I cannot find any practical help
If you are trying to open the book on a device, try using the latest DL Reader on Android and iOS
https://play.google.com/store/apps/details?id=com.datalogics.dlreader&hl=en -
Can't get messages from iphone users on my new Samsung g allaxy and don't have my old iphone anymore ! Please help !
Read here under no longer have device:
http://support.apple.com/kb/ht5661
Be aware, changing your Apple ID password doesn't always work, & can take up to 45 days to work.
It's either that, or you call AppleCare & have them fix. -
Can i get help on how I can successfully install the new google voice video chat software. I keep having an install error. My google voice phone always worked until a week ago when suddenly google would not let me call out from any browser until I installed their new google voice and video chat (made by vidyo) software. I was told by genius bar to install Yosemite, which I did. But that did not solve the problem. I removed macKeeper, as well, since a techie friend told me that could be the cause. Nothing so far has worked. When the problem first happened, it seemed to only happen in Chrome. Google voice calling out worked fine in safari, for about a day or so. Now I cannot call out from any browser. I can, however receive calls, and make calls within the video hangout.
I can be contacted directly if questions at gary at couplewise dot followed by the usual extensinYou can only suspend service for 3 months at a time (with or without payment) and only twice a year.
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