Can't get Imac to connect to Ipad or iphones

I just got an Imac running version 10.6.7... Intel Quad
It came with Facetime and Im getting frustrated.
I have set it all up, even verifying email to connect with me.
I have connected / facetimed with my  daughters I phone and  ipad 2, but t 15min later and i can't get connected with anyone or any devise. 
My daughters see the call or facetime come in, try to connect and it wont.
If it is a modem thing, then why does it work sometimes then stop later.
I have looked all over the internet for support and cant find anything, yet i am new to looking.
Please help
Darin

can you believe this...
I call support,,,,facetime connects with my ipad2 fine...right away  ( the old take car to mechanic)
call daughter it connects with her iphone4...
say goodbye to support chat with daughter a little while...
hang up try and call duaghter back right away and no luck...  Her we go again...it wasnt 1 minute ... it was a test
she see call (facetime) come in but we dont connect ...
she tries to facetime me....nothing comes through..
Help help!!!
another call to support. this is getting old

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