Can't get iMessage or FaceTime to work

Question

Hi , my son has a new iPod touch and we can't get the iMessage or FaceTime to work . Both have the same issue
If I tap on iMessage I get the enter apple ID account info . I enter his password (name already filled) and tap sign in . It goes to the email page where you are supposed to select the email that people will use to iMessage you . If I do nothing , after 3 seconds it flips back to the apple ID sign in page or if I tap next it still flips back to the same page . It doesn't matter what I do it loops back to the sign in page and it's driving me nuts !!
He can access email , safari , iTunes , app store etc all without issue , it's just the message ans FaceTime that it cannot get to work
Any help would be much appreciated
Thanks in advance
Cheers
Paul

Answer 1

Ok, I solved the issue!
I found the solution in another thread. Edgarmr had the solution:
Just go to Settings, general, date and time and SWITCH ON the AUTO settings!
No idea how he found this one out as there is zero logic to it, but it works!
Edgarmr's original postL
I also could not connect to the IMessage, after restore the iphone a few times, changing the configuration of the router, I did everything and nothing seemed to be the solution so that I could use the IMessage ... the problem was a little weird for me, but could you verify if it is not your case is similar.
In the settings, then go to general, the date and time has to be on auto setting.
It worked perfectly after changing that setting, and the problem was in the iPad and the iphone
yo tambien no podia conectarme al imessage, despues de restaurar el iphone un par de veces, cambiar la configuracion de mi router, hice de todo y nada parecia ser la solucion para poder usar el imessage... el problema resultó un tanto raro, pero podrias verificar si tu caso es parecido.
En los ajustes, general, en la opcion de "fecha y hora" tiene que estar en ajuste automatico.
Funciono a la perfeccion despues de cambiar ese ajuste, y el problema lo tenia en el ipad y en el iphone