Can't get info from "about This Mac"

I want to purchase a replacement battery for my Powerbook g4 15". For this I need the model #, which normally I can obtain by clicking on "About this mac" from the apple logo at the top of the screen. But not today.Absolutely nothing happens when I click it besides that it's highlighted in blue. I can get "Software Update", "System Preferences", "Dock", "Recent Items." I can surf the internet with Safari.
What is going on?
Is there another way to access this information?
Thank you....

Try logging out and back in.
If no joy, log out and back in as a different user, creating one if need be.
Joe

Similar Messages

Storage Info From About This Mac Hasn't Reflected my 58GB Deletion

I deleted all my photos and videos (45 GB and 13.8 GB respectively) from my Macbook Air running OS/X Yosemite 10.10.2
How come my storage details haven't updated?
The photos and videos were original content which I deleted from iPhoto using the Apple Key + ALT + Delete combo-key. Also, I did this so I can upgrade to 10.10.3 which apparently needs 7GB of storage which I wouldn't have had without deleting my photos and videos. And I still don't have that storage amount because my deletions aren't reflecting. There's nothing to empty in the trash too.
Thank you for your time and assistance.

Try logging out and back in.
If no joy, log out and back in as a different user, creating one if need be.
Joe

From about this Mac -Storage, my only HDD is full. there are 144 GB on Backups. How find and delete it. Macbook pro running Maverick OS X.

Hi, From about this Mac, my only HDD is full. When I have clicked and opened Storage screen when I've saw that there are 144 GB on Backups. I don't know which backup is it. and I really need help to find and delete it. I have Macbook pro running Maverick OS X.
I have a external HDD for time machine, but this backup I didn't know yet.
Please pleople... someone could help me? I'm in troubles.
Sandro

Linc Davis, According below: could I delete those snapshots from MobileBackups folder?   would it solve my problem? ( if I want not my HDD 80% full)     - Thank you a lot in advance.
Ordinarily, the best way to view your Local snapshots is via the normal Time Machine display, perquestion #15. If for some reason that's not working, you can see them via the Finder.
From a Finder menubar, select Go > Go to Folder and type /Volumes in the prompt, and select theMobileBackups folder.   You'll see the same structure as for Time Machine backups on a separate volume: a Backups.backupdb folder containing a folder for your Mac, which contains a time-stamped folder for each snapshot. Inside each of those is a folder for each disk/partition that was backed-up, containing the same folder structure as on the original, with the contents as of the time of the backup.
Note that nothing in the size column is meaningful (if you Get Info on the MobileBackups folder, for example, it will show the total amount of space on the drive it's on!   It will show dashes for the Backups.backupdb folder, or any of the dated snapshot folders).

My battery is not charging but from About This Mac the battery seems good condition. HOW?

My battery is not charging but from About This Mac the battery seems good condition. I had tried resetting smc but not working too. What can I do?
Please help.
Battery Information:
Model Information:
Serial Number:          W0017PM0LBX0A
Manufacturer:          SMP
Device name:          bq20z451
Pack Lot Code:          0000
PCB Lot Code:          0000
Firmware Version:          0201
Hardware Revision:          000a
Cell Revision:          0157
Charge Information:
Charge remaining (mAh):          53
Fully charged:          No
Charging:          No
Full charge capacity (mAh):          5845
Health Information:
Cycle count:          257
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          10961
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Wake On LAN:          Yes
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
GPUSwitch:          2
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
GPUSwitch:          2
Reduce Brightness:          Yes
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0100
Wattage (W):          85
Revision:          0x0000
Family:          0x00ba
Serial Number:          0x00c0a8ba
Charging:          No

Hi all,
I tried a different charger myself (the power source is reliable). But it does not work too. I think I need to bring it down to apple shop.
But is quite disappointing with the new apple product I have. Cos not only my battery is not charging, my built in speaker, the sound is like broken too. So I can hear some noisy sound when I play music.
I have a power book G4, and the power book, everything is still in good condition. Imagine how many yrs I have with the power book G4. This power book I never bring to do any services before. I sometimes really suspect is it Apple drop quality
(cos the office new bought mac from my boss, the USB port is not working too..)
But thanks all for the reply I think I need to bring it down to apple shop. Thanks!

It's in, it's FAST!, and I can't find it in "About This Mac"...

Greetings all,
I just got my SATA card and HD installed and now I have a question. I've been scrouning around in about this mac but can't find the drive info. Anybody have any ideas? It's there and it works but no info. For all I know this is typical but I'd appreciate any advice anyone has.
Cheers,
Chris
G4 466 Digital Audio 1.5 gB RAM Mac OS X (10.4.6) Pioneer DVR-111DBK, FirmTek SeriTek 1V4, Hitachi 500GB SATA II HD

look under scsi devices under the profiler.
Some SATA controllers use the same chipset as their scsi counter parts.
That is where my Acard SATA controller shows up.

Remove ATA from 'About this Mac' window

I replaced my MATSHITACD-RW CW-8122 on my PB to a straight HD, Hitachi HTS541616J9AT00. My question is when I open the 'About this Mac' window it still shows the MATSHITACD-RW CW-8122 even though it has been removed. How do I get rid of that info because my DVD/CD burning software references the non-existant drive.
??

Ok cornelius it was a while back when I changed it because the drive it came w/was becoming noisy and the time I had 40GB of music and tons of pictures so I figured it was time to replace. This is exactly what I see in the 'System Profiler' (I figured out that is what I am referring not 'About this Mac')
Hitachi HTS541616J9AT00:
Capacity: 149.05 GB
Model: Hitachi HTS541616J9AT00
Revision: SB4OA70H
Serial Number: SB0404SJGVWMDE
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Protocol: ATA
Unit Number: 0
Socket Type: Internal
OS9 Drivers: Yes
S.M.A.R.T. status: Verified
Volumes:
Macintosh HD:
Capacity: 148.92 GB
Available: 120.47 GB
Writable: Yes
File System: Journaled HFS+
BSD Name: disk0s10
Mount Point: /
Other than this info I don't still have the manuals or anything. It is Mac compatible is all I know.
BTW this is the original drive it came with which wass removed:
MATSHITACD-RW CW-8122:
Model: MATSHITACD-RW CW-8122
Revision: BA21
Serial Number:
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal

How do i remove a failed apple hardware test from About this Mac?

I ran Apple Hardware Test quicktest using the wrong disk/ version of AHT that did not support my motherboard. Now under About this Mac .. more detail.. diagnostics it shows this failed test. i want it out of there. Thanks, jim

Long story .. but board is a different model than original. ... bought water damage repair off of Ebay... got a call that it could not be repaired but they offered to replace the board for only 20$ more... so i let them do it. Original board was early 2008 2.4 GHZ Core Duo, new board is 2.2GHZ Core duo late 20007... they put an older board in than was original. i'm not real happy but it works... I guess you get what you pay for.

Can't get music from itunes on mac to iphone5

Can't get music to sync to iphone 5 with itunes from mac. Tried turning off cloud back up, still didn't work. Keeps telling me I need more storage, bought storage, still not working...can someone help?

could you be less specific? Seriously, if you provide no details, how can you expect anyone to help you?

How can I get info from one user account onto another?

I have just migrated from one Mac to another Mac

Change the user account to an admin account. You can have multiple admin accounts on a Mac.
Go to System Preferences>Users & Groups>Click on any account on the left, and just make it an admin.

Can i get viruses from vuze for mac?

hello
sorry i dont know really where to post this topic!
i'm currently using transmission..its decent but i hear from everyone that vuze is really fast for downloading.
i'm thinking of getting it for my mac but i really want to know - are there any chances i can get viruses!?
-Mike

Virus, Malware, or Trojans. Oh My.
Nothing good lasts forever.
http://www.sophos.com/pressoffice/news/articles/2006/02/macosxleap.html
http://www.wired.com/threatlevel/2007/10/mac-users-get-a/
http://voices.washingtonpost.com/securityfix/2007/10/antiviruson_amac.html
http://www.theregister.co.uk/2008/12/02/applemac_avadvice/
http://www.macnn.com/articles/09/08/25/new.get.a.mac.tv.ads/
I read another discussion here where a user was looking for a recipe program and clicked on a link from Google. It automatically downloaded a .dmg file and prompted him for the admin password to install. All this too place within a few seconds. I guess long story short be careful what you browse and what you run nothing is ever 100% safe.

My college kids charge on my credit card- how can I see who is charging what?Unlike all other vendors, you can't get info from apple 800 number on the charge

how can I find out what my college kids are buying on itunes. It is charged to my credit card number but the 800 number given to the credit card company takes me to the web site. I can only see purchases with my own account. Short of cutting off apple as a vendor is there a way to see this? Is there a way to look up purchases by the order number?

Hello Heidi;
Are these college kids your kids, or have you allowed details of your credit card to be more freely available? I can't believe the latter ... but who knows.
Anyhow; surely the purchases you see are what has been charged to your account. Assuming you know which of these are yours, the balance has to be that made by the 'College kids'.
Or is there more to this than meets the eye?

Can I get some help on this mac

I am new to Mac. I used a PC for many years and have swapped to the mac. I need to know, how do I delete programs? I am sure I will be back for more help. Thanks.
Porter Haskew

Welcome to the Apple boards.
Deleting a program (called an app in Mac-ese) is usually nothing more than dragging it into the trash or right-clicking it and trashing it.
However, some apps have threads elsewhere and may not delete properly or it might cause system problems.
And some apps have a script that goes with them that you run to delete them. MS Office and the XTools are two such examples of programs that should be removed only by their delete scripts.
If you list the names of he apps you wish to delete, we can help you much better than your general question which, as I have pointed out, has several answers.
Unlike Winders, there is no one place to go to remove a program. There are plusses and minuses they way Macs handle removing programs.

How do I find out how much storage space I have left on my macbook? can't find info in my "About this mac"

I've been trying to find out how much storage space I have left on my old macbook but I can't find it in "about this mac". Anybody...?

YCGtkd wrote:
tried the right click on MacIntosh and those choices are not avialable
There will be.. after you Click on Get Info... another window will open that contains that information.

I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from under about this mac and it is the same as the one one the bottom of the MAC any ideas ?

I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from about this mac and it is the same as the one on the bottom of the MAC any ideas ?

Did you purchase this product direct from Apple online, in an Apple Store, or through a third-party authorized reseller? Or did you buy it from an original owner whose Applecare plan was supposed to be transitioned to a new owner, by them?
Do you have an original shipping carton the unit arrived in?
If the product was a retail 'open carton' purchase and no
back-track is possible, contact the reseller.
And if the computer had seen a major service with logic
board replaced, etc, it may have other issues with serial
number vs one they may have assigned it. Usually a
new logic board may have the SN flashed or if a unit
was determined to be a reman, a new # assigned. But
that would appear in System Profiler, if officially reman.
If you registered a product anywhere with Apple, it would show on a web page along with its serial numbers, going back several years, at this page after you log in there.
https://getsupport.apple.com/GetproductgroupList.action
A blue text with triangle See all products and services opens an Apple ID
sign-in window, then the page changes to show your items & info about them.
If you run the serial number through online Lookup, what appears?
http://www.powerbookmedic.com/identify-mac-serial.php
Not sure if this helps, 'your product' should appear - if registered.
Good luck & happy computing!

"About this Mac" (System Profiler) won't open

I have been having some strange problems with my computer. I got a new MBA a couple of weeks ago. I installed 10.6.4 with all the old folders and files from the old computer (MBA too Rev C).
Now "About this Mac won't open". It opened before I shifted everything over to the new computer.
The other thing is that an external USB drive won't mount. It mounts on the Powerbook I have and I can move files from and to it. However, on the new MBA, only the external drive appears. The other part is grayed out, and it doesn't mount, as I have said.
I don't know whether these two things are related or not but I thought I would just mention this other problem I just noticed at the same time. (I will make a new question about it.)
The external USB memory drive is formatted to MacOSX extended journal.
I did repair and verify on Disk Utility and these things checked out OK.
I just checked it on the old MBA (same OS) and it mounts fine and I can manipulate contents of the drive.
Is it something to do with firmware issues?
I just tested another USB memory drive and it has the same problem as the other USB memory drive.
I don't know what my next step is.
I want to use the newer MBA instead of having to use the older MBA and the Powerbook to use the USB memory drives. These USB memory drives are USB 2.0. As I have said they work fine on the other older computers.
On the older MBA, "About this Mac" works fine.
I haven't done that much since I migrated everything over to the new MBA. I have just been surfing the Internet. I don't know when the System Profiler failed to work. I tried to open it for the first time since I moved the contents of the old MBA over just now.

I opened System Profiler by launching it from Utilities.
It comes up with a different name to the admin name though. Maybe that's why it won't open from "About this Mac"?
For example, the computer's name when I set it up using the USB installer stick is "Harry Potter".
But the old MBA that I had was named "js".
When I install programs, it comes up with "Harry Potter", put in password.
However, when I look up the System Profiler information using Utilities, it comes up with "js's MacBook Air (2)".
Does that matter?
Is the name thing causing the problem with the "About This Mac" not opening?
I am really confused about all of this.
The information in the System Profiler is about the newer MBA.
Should I just not worry about this problem? And just open it up from Utilities if I need to look up System Profiler information?

Can't get info from "about This Mac"

Similar Messages

Maybe you are looking for