Can't get Internet through my own Network Connecti...

Hi, I have a HH3, which I am constantly having to switch off and on again for devices to connect to the Internet. It's been happening for months, and last week BT sent me a new hub, but it hasn't fixed the problem. It seems that our devices connect to the router, but the router doesn't connect to the Internet.
If I select the BT Wifi connection and log in via the Openzone homepage, I get Internet access. But this is not practical for all devices. My children can't play on their tablets and viewing / downloading TV on demand is pretty much impossible. And these were the main reasons for upgrading to Infinity.
I've had several conversations with call centre support staff, but the problem persists.
Can anybody tell me whether this is a settings issue that I can fix? My family is going nuts!

EDIT: As you initially posted on the Infinity board I have assumed you have infinity. If you only have ADSL this will not apply to you.
Make a direct connection from your PC/Laptop to the Openreach modem which will eliminate the homehub. Follow this guide to do that. Use your computer as normal to see if it disconnects. If it does disconnect you will know it is either a faulty modem or a line/exchange fault.
Step 1: Remove the homehub from the modem
Step2: Connect your pc/laptop into the modem using LAN1 port
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username [email protected] and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.

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