Can't get into CC desktop app, keeps saying i'm signed out.
Started a 3 month free trial for Adobe Photoshop CC and Lightroom. Redeemed code. Downloaded CC for desktop app, tried opening and it keeps telling me that i've been signed out. What am I doing wrong?
Sign in, activation, or connection errors | CS5.5 and later
You are no longer signed into your Creative Cloud applications
Mylenium
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How can I get the CC desktop app to work properly?
Hi,
I purchased a subscription and now I'm trying to install Adobe CC applications on my computer.
Unfortunately NOTHING is working the way it should…
I have tried calling support but they haven't called me back anymore.
Today I finally managed to get the Creative Cloud Desktop app installed, but it keeps giving me this message:
"The Creative Cloud installation is no longer functioning, please uninstall and download again from…"
I think I have tried all suggestions I found; uninstalling the app, repairing disk permissions, shutting down and starting up again, using the cleaner tool, renaming the OOBE folder in my Library… All steps in all order and with a restart and repairing disk permissions in between.
Also I followed all steps mentioned here: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
The only thing I can think of that didn't go as described is the verification of the Cleaner Tool, also no log file is created.
- When you see the message "Adobe Creative Cloud Cleaner Tool completed successfully," click Quit and restart your computer.
- In a text editor, such as TextEdit, open /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log.
I'm not sure what else there could be, is there anyone that has had similar problems and found a way around it?
All help is appreciated
By the way, my MacBook Pro 13" Retina is running OSX 10.9.5 on a 2.4 GHz Intel Core i5 with 16 GB or RAM. All CS6 apps have been working without many problems…Try to follow below steps
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go
Then open Application Support > Adobe folders
Trash AAMUpdater and OOBE folders.
Now click on finder and hold Command + Shift + G keys on your keypad.
This time type /Library and click on Go.
Make sure to remove ~ symbol.
Then open Application Support > Adobe folders.
Trash AAMUpdater, Adobe Application manager, OOBE folders.
Now Click on Finder and then hold Command + Shift + U keys on your keypad.
It will open utilities folder.
Trash Adobe Creative Cloud and Adobe Application Manager folders
Download and Run CC cleaner tool from below link
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc e dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
Accept the license agreement and click on Adobe Application Manager
Then click on clean up selected
Close the window
Download and install Creative Cloud App from below link
Free Creative Cloud | Download Adobe Creative Cloud free trial -
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Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
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iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
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http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
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To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
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http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
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http://www.apple.com/support/systemstatus/
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How can this be fixed immediately?!
Hi Shawn,
I believe you are getting the download error in the apps section.
Please refer to the threads below:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
Regards,
Sheena
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