Can't get iPad onto iTunes on new macbook to sync etc

Hi
I bought a new macbook pro and set iy up all ok and connected my iPad and it found it ion iTunes right away, but on my sister in laws ne macbook, exactly the same as mine, i cannot get it to show up as a device in iTunes. When we set up the new matchbook from scratch it asks to sign in with your apple id upon the set up, but she was having trouble with signing in with her apple id on the set up so we skipped that part, is that why she cannot get her iPad onto iTunes she is signed in on the controls when iTunes is open but do i need to go back to that setting from when we set it up, oh my gosh i do hope you can follow what i just said lol.
Also , if its ok to ask, what is the best ie : microsoft word , or another programme to use for university use, my sister in law is studying to be a nurse and the work they have is unbelievable so she needs a good documents office so she can do essays, dissitations, and modules where she can put a picture on a new document write a little about it and maybe put a few more pictures on that same document ?.
Please can you help, i am very sorry to ask two in one questions.
Many thanks
Tracey xx

ive got the same problem and on my old pc itunes used to automaticly add new music as i downloaded it but it doesnt now!

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