Can't get iPad to play iTunes Library from LaCie Fuel

Hi All,
First time poster here so I hope I'm posting in the right section!
I bought a Lacie Fuel specifically for my husband to be able to access our iTunes library when he's off working at remote sites for weeks on end. I followed all the instructions on how to copy the library to the drive and install the Seagate media app on the iPad. The app recognises the library and all the media files - even the artwork - but when we go to play something, it opens a internet browser screen, says it's loading then just comes up with a grey strip across the screen and a 'play' arrow... however it will not play no matter what you do from this point.
IVe spoken extensively with LaCie support and they've exhausted all their options in trying to assist me. They eventually told me to speak to Apple as they can only assume it's an iTunes/iTunes Store permissions issue. Apple fobbed me off saying it's not their hardware so not their problem.
Apparently this device works fine for 'everyone' else!
So the facts are as below;
* any file that is in the library but not bought from the iTunes Store plays through the iPad fine.
* I ensured I copied the entire iTunes library and all associated files across to the LaCie Fuel - I.e: not just the actual movies and TV files themselves. I was careful about this as I'm gathering the permissions would be tied into files associated with the library somehow?
* my iTunes Library is stored on an external hard drive but still works fine through iTunes on the Mac Desktop and our various Apple TV's.
* the Mac desktop is running OSX 10.9.5 and iPad mini (brand new as of a month ago) is running the latest software. iTunes is 12.1.0.50. The Seagate App is also the latest version.
Has anyone else had the problem? I'm so frustrated at having spent so much money on this - and disappointed my husband so much as it was the perfect solution for him - only to be unable to get it to work!

Unfortunately I don't have first hand experience with the Lacie device but reading your question you said you installed the Seagate media app. I checked the App Store and there is also a LaCie app by Seagate. Check also the link below. I,m going to ask the hosts to move your question to the iPad Forum, hopefully someone has an answer for you.
LaCie Media by Seagate Technology https://appsto.re/us/XWzOZ.i
https://www.lacie.com/us/products/product.htm?id=10618

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