Can't get ipod to work

I believe I have a 5th generation ipod, basically the 20g that was out just before the color screens. I have been having major problems with it. It would start to update and just freeze. I tried restoring it to the original factory settings using the support help on apple.com, but it would work andd work and work, and then come up with the error message saying that the data partition could not be found, please disconnect and retry restoration process.
I have done this 3 times to no avail. Anyone with any suggestions?
Thanks,
Jerrod

Hi Jerrod,
Welcome to Apple Discussions,
If your iPod has 20Gb you do not have a Generation 5 iPod (Nano and iPod w/Video). You might want to look at Knowledge Base Document #61688 on Identifying different iPods.
You may want to make sure the format of your iPod is the right one for you computer. You might want to look at Knowledge Base Document #61672.
Jon

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