Can't get it to work...anyone else have this problem?

First off, it takes a very long time to boot up. Maybe that's normal. Then I get taken to the choose language screen, then the choose format screen. After this, it takes me to the apple recovery screen. I can't get off this screen without choosing either restart, run diagnostics, or factory reset. Everytime I restart, it takes me right back to this screen. If I choose run diagnostics, it says everything is fine. When I do a factory reset, it errors out telling me that it can't perform this action. Has anybody else run into this problem? I have tried pulling the plug and everything else I can think of. Maybe I just have a defective unit.

You should call AppleCare or visit the Genius Bar (by appointment only) at your Apple Store. Sorry.

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