Can't get iTunes to install have done all Apple recommend on their support

Hi Everyone,
I am new to these and forums generally. And this request is on behalf of my teenage daughter, whose mini ipod I am trying to sort out.
I have got a problem installing iTunes and I am really hoping that someone here can help, as Apple's support don't seem to know how to resolve it, so look at this as a challenge.
I have gone through the recommendations that apple have given me and other than the itunesinstall,exe file on my desktop, I don't seem to have anything to do with iTunes or Quicktime on my computer, but when I try to install iTunes I get the following message: The installer encountered errors before iTunes could be configured.
To try these operations at a later time, please run the installer again.
Can anyone please please help, I am at my wits end here and have spent weeks searching for a way to simply install iTunes, Apple haven't been very helpful at all and I don't know what to do next.
I hope to hear some positive suggestions. Thanks for reading.
Hypnoman

CoJeff,
No I can't install Quicktime either, each time I try to install it I get a message 'The older version of Quicktime cannot be removed. Contact your technical support group.'
I have gone through all the apple support pages and have removed every trace of Quicktime, from every part of my machine, yet it still says this every time.
I have also shut down all the other programs that run in the background, when I have tried to install both iTunes and Quicktime.
I just don't know what to do next, surely if apple don't have the ability to be able to sort this out, there is something wrong, but because my daughter's mini ipod is out of warranty (in fact prehistoric by todays standards) they aren't interested in helping.
I hope you can perform some kind of miracle here and she would love to be able to use it again.
Thanks

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I cannot get itunes to download. I have a PC with windows 7. I had itunes but got a message that told me to uninstall and reinstall intunes. I uninstalled but now can't reinstall. How can I get itunes to install again?

I cannot get itunes to download. I have a PC with windows 7. I had itunes but got a message that told me to uninstall and reinstall intunes. I uninstalled but now can't reinstall. How can I get itunes to install again? I click on the download itunes button and it immediatly takes me to the page that says thank you for installing itunes. But it doesn't install. I'm getting so frustrated!! Can anyone tell me how to install itunes???? Thanks.

This iPod Classic Community forum is a bad place to post your problem with iTunes, phone support wouild be good. but if you like to talk to support people, post your iTunes problem to the iTunes community forum.
Or you can read this Apple Support Article on Re-installing iTunes
Have a nice day!

I have windows xp. I downloaded quick time no problem still can't get itunes to install. Still get same message (a program for this install to complete could not be run).

I have windows xp. I downloaded quick time no problem still can't get itunes to install. Still get same message (a program for this install to complete could not be run).

Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

I can not get itunes to install and open on my new laptop i am so frustrated i have uninstalled and reinstalled at least a dozen times in the last month

i can not get itunes to install and open on my new laptop i am so frustrated i uninstalled and reinstalled at least a dozen times in the last month
i got a error 7 this time but have had diff ones befpre please help

Will iTunes open in safe mode? Hold down CTRL+SHIFT as, or immediately after, you click the icon that starts iTunes and keep holding until you see this prompt.
Click Continue.
Assuming iTunes has opened, enable the menu bar, if necessary, with CTRL+B. Then go to Edit > Preferences > Store and untick Show iTunes in the Cloud purchases. Press OK, close iTunes, wait until it has had a chance to fully close then reopen.
Will iTunes open normally now?
If not, see Troubleshooting issues with iTunes for Windows updates for genral advice.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
tt2
Message was edited by: turingtest2

I can't get iTunes to install on Windows 8

I can't get iTunes to install on Windows 8. I click on the download link and it automatically jumps to the Thank you page without getting the run box to actually install the program. I don't have the pop-up blocker enabled...any help?

I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

Can't get itunes to install

I had itunes installed on windows, but recently had trouble with the ipod displaying as a drive. In attempt to fix that, I uninstalled, then reinstalled itunes & Quicktime. I also went into program files and deleted the ipod updater folder and the itunes folder.
When I reinstalled itunes, it didn't recognise the ipod however was displaying as a drive in the pc. So I then uninstalled itunes / Quick time and deleted all the folders again and then also deleted the temp files in local settings. Now I can't get itunes to install at all!
Can some help please!!
ipod colour Windows XP Pro

hi Froudy!
is this your error message?
Itunes has encountered a problem and needs to close
the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

I can't get ITunes to install. I get the message: Error 2 Windows. Not able to find Apple Application Support. Uninstall iTunes and reinstall. I did that and still get the same message. Thanks for your assistance. I'm using a Dell Computer, Windows 8

Can't get iTunes to install. When I download it, and go through installation, I get the message, Error 2, windows 2; can't find Apple Application Support, uninstall and reinstall iTunes. When I do that I get the same message again. Thank you for your assistance.

Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Currently using windows 8, how can I get Itunes to install?

Currently using windows 8, how can I get Itunes to install?

R6034
An application has made an attempto load the C runtime Library incorrectly. Please contact application's support
team for more information.
Many thanks. Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

How can I get iTunes to display the tracks from a CD in their original (album) order?

To be absolutely honest, I don't really understand what this box is for, so I shall just use it to repeat and expand on my question. (I have already sent a "Feedback" comment on the same topic).
How can I get iTunes to display the tracks from a CD in their original (album) order?
It seems to me that there is something very basic wrong with the way iTunes handles CD Tracks.
Professionally produced CD tracks are seldom if ever in a randomised order. Why then does iTunes seem unable to display the tracks in the order they appear on the original CD source - whether from a personally owned CD or from a download from the iTunes Store?
Some music demands a specific, non-alphabetic sequence in order to make sense. Why does it seem that iTunes only offers Alphabetic, or reverse alphabetic order - both of which make a nonsense of the original, often intended order of tracks?
Why not replace the so-called "cover-art" in the bottom left hand corner if the iTunes window - which, while it may look attractive to some, gives the barest of information concerning the original disc, with a list of the original CD tracks in their original order, so that the user can easily reestablish the order in which they should be played.
As I would expect legibility might be a problem with doing this, why could not the original contents, (in their original order), at least, be displayed when the "cover art" is double clicked-on - the result of which at present gives me an enlarged version of the "Cover Art". While on the subject of the contents of the source disc, what about all the album notes which someone takes trouble to write in order to increase the appreciation of the music on the CD and the listener's general background knowledge of the artists involved. Such notes, it seems to me, have considerable intrinsic value in their own account. I would, I think, normally be prepared to buy such "Sleeve notes" - so long as a "taster" was supplied (as it is for the music) - for something like the cost of a single 'Tune" on iTunes.
These two aspects let Apple iTunes down enormously, in my opinion. I think that by chopping even quite protracted sequences of music up into bits does no one any favours - except perhaps Apple's already quite substantial bank balance. People have to be aware that two and a half, to three and a half minutes is a very short time to develop a piece of worthwhile music, and that there are many, many composers, not all of whom are alive today who have written music that huge masses of mankind value for the enrichment of their lives and the human condition in general.
Please make the viewing of iTunes tracks in their correct order by default possible. By all means have the alphabetical variations available as offering a different approach to the music, but not the sole approach to it - PLEASE.
Frustratedly yours
Alan Whitaker
PS I work at my old 24" iMac Intel Core 2 machine which runs OS "Tiger" - because it is more beautiful to look at, the screen is more pleasant to work on, and because, in some ways it is more capable (it will run FreeHand MX without needing a "patch"), than my more recent 21.5" which runs "Snow Leopard". (I don't find it that much slower, either).

Dear Mike
Thanks for the support. I am utterly amazed that after all the hype about how good iTunes is that it cannot play a downloaded CD in the correct order, and that what that order should be is not available directly from within one's own iTunes installation. (I know that one can go back to the iTunes Store to check what the order should be, but having downloaded the tracks surely iTunes is clever enough to retrieve this important information.
My iTunes to differ from yours in that I have also noticed that it seems unable to download copies of my "talking books" in the correct order either. But in my case it downloads them - from a CD - in order, but with the first track downloaded first - so that it appears at the bottom of the column of tracks so that it would get played last! (At least this is, while being inexplicable, a relatively "logical" bit of blundering and because of this is relatively easy to put right!).
I like many genres of music, some of which are not really programmed except perhaps by the artist performing them. I know that Frank Sinatra was very careful to programme his album songs to obtain a particular effect and in relation to the keys of the music. iTunes presumes to know better.
Film scores may be totally randomly put together, in some cases, but in others the order is vital to one's appreciation of the music as a whole and how it relates to the plot of the film.
In symphonic music most works are divided into sections and are conceived by the composer that way. Some individual sections may gain a life of their own if played separately, but they are never complete in the sense that the composer envisaged them without being placed in their proper context.
Opera and probably most choral music too, is similar except that the words may well become meaningless if the order is changed at the whim of a piece of ill-written computer code, while ballet music has to be heard totally within its sequential context or it becomes meaningless.
Finally, I would venture that iTunes, by jumbling up the order of the tracks as recorded on a CD, does an immense disservice, not only to the music on a particular CD, but to music in general, by expressing everything in terms of "Songs" - which it seems to interpret as stand-alone items of between 2 and 4 minutes whatever the genre. Even the way the iTunes publicity speaks of how many "songs" it can store instead of how many minutes or hours of recorded sound. This has to be another brick in the wall of "dumming-down" of people's expectations, and the shortening of their attention spans.
I don't know about anyone else, but I feel betrayed by Apple over this. Perhaps the look, feel and general presentation of an item are not the most desirable features of a consumer product. Maybe it should be judged more on it fitness for the purpose for which it was sold. There is one other possibility - that Apple are trying to redefine "Music" - and that everything that lasts longer than about 3.5 minutes or is in the form of what could for want of a better term be called symphonic in the broadest sense is something else - not "Music" within Apple's new definition, at all!
Well that's off my chest! now I can get down to creating some sort of order in my iTunes Libraries, knowing that I have to reconsult all the sources in order to confirm the source playing order.
Anyway thanks again. At least I know that it is not just me
alanfromthatcham

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How can I get iTunes to locate and play all my music files?

I have this problem too. I am researching now. Here is what I know so far. If you right click a song then get ifo the it will say Protected AAC or purchased AAC. Protected wont play on sonos, purchased will play on sonos. It seems that all my protected were purchased 2005 to 2009 or so. I am trying to find out if apply will convert these for a small dfee or if I use the itunes cloud these tunes will convert for me. downloading and reloading is not an option for me. Pretty much a money grab by apple either way. I am sure Steve is smiling.

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Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

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Take the iPhone to an Apple store genius bar for testing, and if it is defective and under warranty they will replace. Since you say iPhone 4, was this a used or refurbished iPhone?

Help i can't get itunes to install on windows 8

Can anyone help, I have a new DeLL Inspiron 14z and I can't get it to install itunes on windows 8. I am trying th 64 version. At first I had en error saying the Windows visual C++ 2005 was suspended and i had to change it, couldn;t do anything, someone recommened uninstalling them and reinstalling, wont let me unistall. Now error when trying to install itunes simply says the instller has encountered errors, I've checked out a few online suggestions and tried downloading as a saved file in explorer (i usually use chrome) that was the same error. I though if I download to winows 8.1 that might help, my user name is the administrator said i couldn't download as i'm not admin, whch i am, so i set up another user downlad got to 51% after 12 hours so cancelled it. truth be told i dont know what i'n doing and i hate windows 8! please help!
Thank you

You can try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components (put them in the root of C:\) then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). AMDS might not install right now, but you may get a more useful error message as to why not, and you might be able to run iTunes even if you can't update your devices at this stage.
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Help I can't get iTunes to install on my computer

My husband just bought me my first iPod for our anniversary present. For the life of me now matter what I try with the troubleshooting tips I can't get iTunes + Quicktime to install properly. It will stall at 'Registering iTunes automation server' then pop up with the error 'iTunes cannot run because some of its required files are missing. Please reinstall iTunes.' I have completely removed iTunes and QuickTime multiple times and tried to install. This still doesn't work. I have tried installing QuickTime 7.2 as mentioned by another post, but it just says I already have a newer version on my computer, even though I thought I had removed the program. Does anyone else have any other recomendations? This is so frustrating. Why doesn't Apple have an 800 number to call for help?!

+This still doesn't work. I have tried installing QuickTime 7.2 as mentioned by another post, but it just says I already have a newer version on my computer, even though I thought I had removed the program.+
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC. (Run the Utility ("Start > All Programs > Windows Install CleanUp"), find any QuickTime entries in the list of programs that appear in CleanUp, select the QuickTime entries, and then click “Remove”.)
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders (Some or all of these may already be gone).
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Now try another QuickTime 7.2 install. Does it go through properly this time?

How can I get ITunes to install on my D drive

I have a Dell laptop that has been a great computer. I did not oreder it, but rather purchased it in a store (hence my problem). The hard drive is partitioned into two drives: C Drive for the operating system and D Drive for all the data. I understand why they did it, even though I don't wholey buy into its need...... Anyway, to the ITunes problem. About a year or so ago, I ran out of room on my C Drive. I noticed that lots of my programs were installed there. I deleted many programs and then re-installed and directed them to my D Drive. One of those programs was ITunes. However, it repeatedly shows on the C Drive. I am not talking about my library, as I have it on an external hard drive and know how to point to it. We have several devices (2-IPhones, 3-IPods and 2-IPads). Over a period of time the C Drive just gets overloaded. I have had to completely delete ITunes twice and then re-install it to clear out enough space to run the computer. VERY, VERY, VERY frustrating.....
I am hoping I am just missing something. I have read that others have this problem too, but I have yet to see any solid answers on this. Other than re-partitioning, and I am nervous about that. t least to do it myself.
Has anybody come up with anything new on this topic?
Cheers,
J

Relocate iOS device backups
Assuming you're running Windows Vista or later you can use the following steps:
Open a command prompt by hitting the start button and typing CMD<Enter> in the search box that opens up.
To move the current backup folder from C: to D: type in this command and press <Enter>
Move "C:\Users\<User>\AppData\Roaming\Apple Computer\MobileSync\Backup" "D:\Backup"
Where <User> is your Windows user name.
To make iTunes look for the data in the new location type in this command and press <Enter>
MkLink /J "C:\Users\<User>\AppData\Roaming\Apple Computer\MobileSync\Backup" "D:\Backup"
If your target drive has a different letter or you already have a folder called "Backup" then edit "D:\Backup" accordingly in both commands.
If you're still running Windows XP you can use Junction (cmd line tool) or NTFSLink (shell ext). In both cases you move the existing folder to a new location, create an empty folder where the old one used to be, then use the tools to get the operating system to link the two together and silently redirect any file operation on the old location through to the new one.
Note that while this method works for iOS device backups it cannot be used to redirect sections of the media library.
tt2

Can't get iTunes to install have done all Apple recommend on their support

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