Can't get iTunes to sync from hp laptop to iPod shuffle. What am I doing wrong?

I have iTunes on an HP laptop and I can't get songs moved from iTunes to the shuffle. If I open the shuffle on the laptop, it seems the songs are on it, but if I go to listen to the new music, they're not there. Can't figure out what I'm doing wrong. Help.

    Hey there web300!
You are looking in the right place for all that information! You do need to be completely logged on (at the top right) in order to see all the values.
If you are not getting the best signal, you can also change the security type under Wifi settings and Security. Various types can work better with certain computers. Do not make it an open network however.
What zip code are you in that this is happening? Is it only indoors? Let us know and we can take a look on the network side.
Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport

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