Can't get mail to display, quit or open? Also I can't get photo card drive to work or even shut down the computer because mail won't quit.

Help, I can't get my postage stamp icon to close. I also can't get a photo card to load or be recognized which I think is due to the mail malfunction. I tried to restart the computer but it is aborted because mail is still open. It also won't display or open. The mail heading is at the top but it doesn't have the quit option in bold.
Any help would be appreciated.

Press command + option + esc keys on the keyboard together at the same time.
Wait.
Force Quit window will open.
Select Mail, if not already.
Click the "Force Quit" button at the bottom of the window.
Wait. Mail should quit.
If this does not help, press and hold the power button for more than 7 seconds.
Computer will shut down. You may lose the unsaved work.
Best.

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I can't shut down my Mac because applications won't quit or force quit. Any tips?

I did this with my mail when it couldnt quit
Maybe u can try the following:
At the mail icon below, two fingers select the mail icon
Thereafter select show all windows.
Close all windows that are open
Try quitting your mail again
It works for me :)

I can't close safari (option is greyed out) and I can't shut down the computer because of it. How do I fix this?

I can't close safari (option is greyed out) and I can't shut down the computer because of it. How do I fix this?

Try to "Force Quit" Safari - either under the Apple menu or by holding down option-Command-esc.
Clinton

I have to force quit every time I shut down the computer because Firefox gets hung up

I shut my Mac laptop down every night. When I do, I always have to 'force quit' because the application won't quit on its own. When I turn my computer on the next day, it offers to restart the previous session. I wonder why it is that the application won't quit on its own, or what website is causing the problem.

See [[Firefox hangs]]
If you issue is resolved by this post please click Solved it! so we can assist others.

'You shut down the computer because of a problem'. Mbp constant black screen crashing, can only hard reboot each time. Please help, latest report here...

Hi for the last few months my mbp seems to randomly crashing to black screen at seemingly unrelated times. Most frequent are after periods of sleep and sometimes when web pages such as youtube load. This crashing is getting more and more frequent and when it occurs only a hard reset with the power button has any effect. The screen goes completely black, no backlight, no keys work, the fans keep going and if there was a song/video playing it starts looping the last note/second of noise over and over until the laptop is reset. My worry is that if i take it to the apple store, it will decide not to crash on that day which would drive me insane as its been happening all the time.
I've sent lots of 'reports' off to apple and saved numerous panic reports, here is the latest one:
Interval Since Last Panic Report: 109511 sec
Panics Since Last Report:          4
Anonymous UUID:                    83E37560-8776-403F-9196-2DE4E7ED912C
Thu Jan 8 00:30:35 2015
panic(cpu 1 caller 0x9d4c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f369000 0x0a5480a2, D0, P2/4
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x4e6ea188 : 0x21b837 (0x5dd7fc 0x4e6ea1bc 0x223ce1 0x0)
0x4e6ea1d8 : 0x9d4c9b (0xbea28c 0xc5a800 0xbf8e60 0x0)
0x4e6ea278 : 0xaef608 (0x97f7404 0x9b5d004 0x100 0xcb42b6)
0x4e6ea2c8 : 0xae6601 (0x9b5d004 0x100 0x4e6ea2f8 0x9c4778)
0x4e6ea2f8 : 0x16c89a6 (0x9b5d004 0x100 0x438004ee 0x4e6ea308)
0x4e6ea438 : 0xb0e2b5 (0x9b5d004 0xaa45004 0x0 0x0)
0x4e6ea478 : 0x9dde7c (0x9b5d004 0xaa45004 0x0 0x0)
0x4e6ea518 : 0x9da55b (0x0 0x9 0x0 0x0)
0x4e6ea6c8 : 0x9dc58f (0x0 0x600d600d 0x702b 0x4e6ea6f8)
0x4e6ea798 : 0xc9feae (0xc1d0004a 0xbfef0033 0xbfef0034 0x857c)
0x4e6ea808 : 0xcaf734 (0xaeae400 0x983ea80 0x8 0x3)
0x4e6ea828 : 0xcd4322 (0x983ea80 0xb 0x4e6ea848 0x2345f4)
0x4e6ea858 : 0xcd4b3d (0xabcf000 0x0 0x4e6ea87c 0x0)
0x4e6ea888 : 0xcb4d79 (0xabcf000 0x7d729080 0x0 0x0)
0x4e6ea8d8 : 0xc76d0c (0x462af000 0x0 0x0 0x3)
0x4e6ea948 : 0xc7640f (0x462af000 0x0 0x2 0x3)
0x4e6ea978 : 0xc6c05f (0x462af000 0x0 0x2 0x4653a000)
0x4e6eaab8 : 0xca55d8 (0x4653a000 0x1 0x4e6eabcc 0x4e6eabc8)
0x4e6eab68 : 0xc67fe1 (0x4653a000 0x1 0x4e6eabcc 0x4e6eabc8)
0x4e6eabe8 : 0x56da06 (0x4653a000 0x0 0x4e6eae3c 0x4e6eac74)
0x4e6eac38 : 0x56e2a5 (0xcf6720 0x4653a000 0xa725088 0x1)
0x4e6eac88 : 0x56eb59 (0x4653a000 0x10 0x4e6eacd0 0x0)
0x4e6eada8 : 0x286638 (0x4653a000 0x10 0xa725088 0x1)
0x4e6ebe58 : 0x21dbe5 (0xa725060 0xbc195a0 0x1fd7e8 0x5d43)
0x4e6ebe98 : 0x210a86 (0xa725000 0x0 0xa9ec6c0 0xac6fce0)
0x4e6ebef8 : 0x216f84 (0xa725000 0x0 0x0 0x0)
0x4e6ebf78 : 0x295c57 (0x97d72e8 0x0 0x0 0x0)
0x4e6ebfc8 : 0x2a256d (0x97d72e4 0x1 0x10 0x97d44c4)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.GeForce(6.4.0)@0xc5c000->0xd12fff
            dependency: com.apple.NVDAResman(6.4.0)@0x96e000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
         com.apple.nvidia.nv50hal(6.4.0)@0x1592000->0x19a6fff
            dependency: com.apple.NVDAResman(6.4.0)@0x96e000
         com.apple.NVDAResman(6.4.0)@0x96e000->0xc5bfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
BSD process name corresponding to current thread: WindowServer
Mac OS
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000 / 4
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 3
------------end----------
Any information on why this is happening would be so so so appreciated as losing all your work in a blink of an eye is unbelievably rage inducing.
Thank you!

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.
Residents of the EU may be entitled to warranty service for up to six years after purchase.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.
You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
If you don't want to pay for the repair, you may (or may not) be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

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Help!
lawrencefromchatham

Command, option and escape keys held down together will open the "Force Quit" dialog window.
Quit Safari and then relaunch it while holding down the shift key.

I can't quit mail and thus, I can't shut down the computer. How do you "manually " shut down mail or computer (control-alt-delete in wintel world)

I cannot quit mail for some reason. How can I shut it down?
I need to do this before I can shut down the computer.

To Force Quit a program go to the Apple Logo item in the menu bar and select Force Quit. Select the program from the list and click Force Quit.
To Hard Power down it is the same as Wintel. Press the power button until the system Turns Off. Not the best solution but needed sometimes. Yes even on a Mac.

HT5361 I can't shut down my computer because it says mail is open. It says to close mail and continue shut down. Problem is I can't open or close mail now. Can't shut down my computer at all. What can I do?

I can't shut down my computer because it says mail is open. It says to close mail and continue shut down. Problem is I can't open or close mail now. Can't shut down my computer at all. What can I do?

If you cannot get mail to quit/force quit, you can always remove power from your Mac.
NOTE: removing power is a bad idea, and can result in data loss, but sometimes it is the only thing left to do.
Press and hold the power button for 5 to 10 seconds, and the Mac will power off.
When you power back on, the Mac should reboot.

I cannot quit the icon for mail. It stays on and because of that, I cannot shut down the computer?

I cannot quit mail, the icon stays on and if I try to shut down the computer, the window appears and tell me to quit mail first and then shut down the computer. How do I get to quit the mail?

Choose Force Quit from the Apple menu and shut Mail down from there.
(90101)

Safari will lock up on my MacBook Pro. Force quit doesn't help. When I try to restart the computer, I get an error saying Safari cancelled the restart. I have to press the power button to shut down the computer.

While I'm using safari, it will freeze up. When I force quit safari and reopen it, I find that I'm back to where I was when I did the force quit and safari remains locked up. When I try to restart the computer, I get a pop up that says that safari cancelled my restart. I then press the power button to shut down the computer. When I reboot the computer and open safari, I see all the tabs and windows that were opened when this issue began, only this time safari isn't frozen. This problem started yesterday.
Has anyone experienced the same problem? Is there a fix for this problem?

Try Resetting Safari: Open Safari. Cick on the name Safari in the menu bar. In the drop down menu click Reset Safari.

Shortly after starting up, a dark 'film' slowly comes down over the screen and I get a message saying I have to shut down the computer. I've tried to start from the disk, and before I can even run a repair off utilities, it happens again. What's up?

When I started my iMac today, it started beeping like an alarm horn. I shut it down, and held the startup button a little longer to get it to start. Shortly after starting up, a dark 'film' slowly comes down over the screen and I get a message saying I have to shut down the computer. I've tried to start from the disk, and before I can even run a repair off utilities, it happens again. What's up? Am I screwed? HELP!!

What you are seeing is a kernel panic, often but not always connected with a hardware or peripheral issue, so, unplug everything except mouse and keyboard, reboot and hold the shift key as soon as your hear the chime, continue holding it until you see the Apple Icon and spinning progress indicator, then post back.
It will take noticeably longer than normal to start.

I tried to download picture/video files from iPhone 5S to MacBook Pro but it won't stop importing and I don't have phone connected. I need to shut down the computer and I can't stop the import from spinning

I tried to import picture/video files from iPhone 5S to MacBook Pro Aperature. It appeared to be trying to download every picture I have ever taken even tho I checked do not import duplicates. The phone is not connected to lap top. It has been spinning for 1/2 day. I can't stop it. I can't shut down the computer. How do I stop the import and shut computer down.

Hey L. DENISE,
I recommend that you use the following article to help you address this issue:
OS X: How to quit an unresponsive application using Force Quit
http://support.apple.com/kb/ht3411
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Can't open Elements 8 more than once without shutting down the computer

After starting up my computer, I can open Elements 8 (organizer and/or editor) and work as usual. However, if I close the program, then check email or work on something else, and then I decide to open Elements again, I get the opening screen, click Organizer, and it just disappears. When I shut down the computer, it says there are programs waiting to close, but it shuts down quickly despite that. Once I have restarted, all is normal again, until I decide to open Elements twice.
I have Windows 7 professional.
Do I need to reinstall Elements 8?
Cam

It sounds like the Organizer and Editor aren't closing all the way, which makes it so you can't re-open them.
To know for sure if this is the case, after you close either program, open Task Manager (CTRL+SHIFT+ESC), go the Processes tab, click the option at the bottom to show processes from all users, and then scan the list for PhotoshopElementsEditor.exe and/or PhotoshopElementsOrganizer.exe.
If there, then that means they aren't getting closed.
As a temporary workaround until you find out why they won't close, you can end the process in Task Manager instead of rebooting the computer.
As for the cause, it is possible that something else you have running in the background, perhaps security software, is causing the issue. To determine if that's the case, restart the computer without any startup items or non-essential services, and then run Elements 8. Here are some instructions:
Windows 7/Vista: http://go.adobe.com/kb/ts_kb404913_en-us
Windows XP: http://go.adobe.com/kb/ts_kb404984_en-us
If you can close and re-open the Editor/Organizer properly without anything else running, then something was preventing the program from closing properly. Use a process of elimination to determine what; something similar to this method:
Open the System Configuration utility.
Re-enable approximately half of the items that were disabled.
Click OK, and restart your computer for the changes to take effect.
Check if you can close and re-open the Editor/Organizer.
If you can't anymore, open the System Configuration utility and disable half of the most recently enabled items.
If you can still, open the System Configuration utility and re-enable half of the remaining items.
Go back to Step 3, and continue dividing the items into halves until you have determined which startup item or service is causing the issue.
Once you have isolated the problematic startup item or service, contact its manufacturer for an update or configuration information, or leave it disabled.
HTH

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I'm trying to delete a video to free up space on my mac. I've moved it to trash and when I try to empty the trash it keeps coming up with...."The operation cannot be completed because the item " ......... .m4v is in use". I'm not exactly computer literate - I don't even know what the m4v is, but I've read some discussions saying to shut down the computer - which I did - nothing everything else I've found on the m4v is too technical for me to grasp. Can anyone help me?

Sorry, didn't notice that you cd'd into that directory. Can't explain why you can't delete it, but I don't do server or NAS stuff. You might want to repost to the Unix forum.

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This a is tricky one, but you can still do it. Instead of pressing the power button, hold it down for a few seconds and then you'll see the shut down options dialog pop up.
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Can't get mail to display, quit or open? Also I can't get photo card drive to work or even shut down the computer because mail won't quit.

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