Can't get Mail to work - I get the spinning wheel and Mail freezes. I have to Force Quit it. How do I fix this?
Can't get Mail to work - I get the spinning wheel and Mail freezes. I have to Force Quit Mail . How do I fix this problem?
Please follow these directions to delete the Mail "sandbox" folder.
Back up all data.
Triple-click the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Similar Messages
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I keep getting the spinning wheel, and macbook pro seems to be slowing down. How do i fix this without buying software?
Go to system profiler and report back the amount of RAM that you have.
Make sure that you have at least 20% of your hard drive free.
Make sure you don't have a lot of items on your desktop as that can slow things down.
Quit applications that aren't responding or you aren't using and won't be using for a while.
~/Library/Caches Quit all applications and delete this folder. Do a regular delete then do a secure erase on all the items that won't delete.
If it only happens with a certain application (Safari for example)...
1. Quit the application (Safari)
2. Open ~/Library/Preferences and find the file for safari (com.apple.Safari.plist).
3. Put the file in the trash. Do NOT empty the trash yet. Open the application and make sure everything's ok. Now you can delete the file. In Mail if you trash the file, you will get rid or your setup.
Make sure that your dashboard doesn't have too many widgets and use Activity Monitor to see what it's using.
There are ways to disable if you want to.
Make sure that all of your software is up to date.
Repair permissions (it can't hurt)
Don't have a lot of login items.
Your internet browser shouldn't have a lot of extensions.
I hope this helps
Chris -
My husband and both have iPhones on the same Apple ID. Do we need to have two separate accounts because when I purchase an app he gets it on his phone? Also all my contacts are coming up under his contacts now. Not sure how to fix this. I wanted to add my email but am afraid to do so in case it comes up on his phone. Any suggestions?
Go to settings-store-and turn off automatic downloads. Then go to settings-icloud or settings-mail contacts and calendar (which ever one shares an account between the devices) and turn off contact syncing on the phone that you dont want it to sync to.
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I want to disable my mac.com mail, I know how to delete it but I cannot get into mail to do this, whenever I click on mail, or mail in system preferences to open it I get the spinning wheel and have to force quit. I am running a Macbook 10.7.5
Thanks,
Edward.You can't merge Apple IDs. You also can't cancel (delete) and existing ID, you can only choose to stop using it.
If your old ID was compromised and you can no longer access it, you'll have to contact Apple for assistance. Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then then 'Apple ID account Security’. -
My iMac locks up constantly in email. I click on one or two emails. Then when I click on another email, I get the spinning wheel and have to relaunch. Why does it get confused and lock up? Seems like it is stuck.
10.6.8 here, MacBook Pro. Comcast. Mail freeze ups. Occasional warnings to use "Log Out" under the Apple icon.
Disk Repair run several times. Shows lots of Java "remote" issues.
I run Disk Repair several times, shows a lot of Java, "remote" issues.
Restart don't know if it helps, I do it all the time. What's with quitting Mail but it doesn't quit, and why a separate maneuver to "Log Out".
i -
I cannot log into iCloud using my Apple username and password. I keep getting an error message that states "CANNOT SIGN UP - The Apple ID is valid but is not an iCloud account." How do I fix this?
You are getting this message because you are attempting to create an iCloud account on a PC. You can only create iCloud account on an iOS device (iPhone, iPad or iPod Touch) running iOS 5 or higher, or on a Mac running OS X Lion (10.7.2) or higher. After creating your account on one of these devices you will then be able to sign into the account on your PC.
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My visual voice mail does not work,but I have properly set it up, how do I fix this?
My visual voice mail does not work,but I have properly set it up, how do I fix this?
Visual Voicemail is all carrier side, funny enough. Apple can't really do anything to troubleshoot it because it's outside of their realm. Be sure to contact your cellular carrier for further assistance
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Almost everytime I go to a new website I will get a pop up that brings me to a new window that says, "Ad server by Dymanet". How do I fix this?! Help is much appreciated!
== This happened ==
Every time Firefox opened
== Can't remember, it's been a while.It sounds like adware. Try this cleaning your computer with this software:
http://www.malwarebytes.org/ -
I have a 3rd gen iPod touch and I downloaded the most recent itunes, ever since I did, only the first song syncs to the ipod. As soon as it gets to the second, it still says its syncing. However, nothing happens. How do I fix this? I have restored and updated the ipod. I have the new iTunes. I have restarted my computer checked the connection and everything.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
When I try to open certain slide shows, my computer gets the spinning wheel and times out. Other slide shows open fine. What am I doing wrong?
Hard to say but most likely you are not doing anything wrong but have some library corruption
What version of iPhoto? Of the OS?
backup your iphoto library, depress the command and option keys, launch iPhoto and rebuild your database
LN -
Every time i start my MacBook Air i get the spinning wheel and have to soft boot (shift, control, option, power) it three or four time s before it starts. It has only been over the last week or so I also found Safari will not load up and tyou have too open then shut from the drop down then restart it to get a page, any help pleas?
Do this:
Reinstall Lion, Mountain Lion, or Mavericks
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and
after the chime press and hold down the OPTION key until the boot manager screen appears.
Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu.
Repair the Hard Drive and Permissions as follows.
After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall
Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is
three times faster than wireless. -
when i turn on my computer it freezes in the white screen and the spinning wheel and it won't move from there ... I have turned it off and on several times and took out the battery and it keeps on doing the same thing again what can i do ??? please i need help with this and how can i fix it
Here is some pertinent information and how-to's from Apple:
http://support.apple.com/kb/TS2570
Post back if these troubleshooting steps do not work. -
My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file location to run the update in all of my iTunes files as well as when I've tried reinstalling it.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
my ipod 4g was working fine until i locked the screen but when i tried to turn it back on the screen stays black and its been 3 days. Does anyone know how i could fix this?
- Charge the iPod for half an hour. Then reset the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- if still not working, connect to your computer. If iTunes sees the iPod, restore the iPod.
- If still problem, place the iPod in recovery mode and then try to restore the iPod. For recovery mod see:
iPhone and iPod touch: Unable to update or restore -
My backup to Time Capsule is taking over 4 million days. How can I shorten the time? I am not able to connect through ethernet. How do I fix this?
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Use the verify disk A5 in troubleshooting.
http://pondini.org/TM/Troubleshooting.html
Even if you cannot connect by ethernet, at current location.. you can simply disconnect the TC from the network and bring it to the Mac and plug it in by ethernet. The TC can be reset if you haven't got a suitable current setup (save previous setup before you change it) and run just as backup device.. do the backup and then return it to the network.
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