Can't get My Book AV 500 esata drive working with Motorola QIP-7216

Scenario1: When I connect external drive to DVR, I'm prompted on TV that external drive is connected, and it will be erased. Select "accept" or "reject". I click "accept", and nothing happens.
Scenario2: I go to "Enable More Storage", I follow the steps, and set-top box reboots. When the DVR comes back up, I still don't see the external drive under "Recorder Status".
Verizon tech support has been little help. When I first called, the rep had not idea about external storage functionality. The 2nd rep that I chatted with, replaced my DVR, this didn't help. The 3rd rep that I chatted with told me they couldn't issue commands to my DVR because it was during off hours.
So I've tried two DVRs, and no success.
Tech details:
Western Digital My Book AV 500
Motorola DVR QIP-7216-1, Release: 1.9, Build: 10.95
Please help!

Hey, sorry you're having difficulties getting the external storage to work properly! I am not familiar with this particular drive, though I have heard of it. Is it a brand new drive you're using specifically for additional storage, or have you used it with a different device/computer previously? I'm wondering if it may be due to how the hard drive is partitioned/formatted. My suggestion would be to refer to the manufacturer instructions for formatting the drive within windows if possible, and once that's done, try it again on your DVR. Feel free to post back here or shoot me a PM to discuss further. Thank you!
Travis S.
Verizon Telecom Social Media Team

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