Can't get my iPhone6 activated after updating old phone.

I activated my iphone 6 then iTunes told me I had to update my old 5's OS to sync, or something along those lines (haven't used iTunes in a long time, btw it is a horrible piece of software IMO, which makes everything as difficult and annoying as possible). Well, afterwards my old phone now has my cellular service and my new one has no cellular service. I wasn't familair with the new iOS and didn't realize this would happen, stupidly. I have no idea now how to get my new phone activated again. I might try to restore it. Thanks for any help.

    FNizz22,
Have no worries, help is here! I'm more than happy to help with this. Just to make sure that I understand, you have successfully updated your iPhone 5 software and ran a backup? If yes, then what I would recommend to do is a reset all settings on that phone. Then on your new phone, go ahead and go into settings, general, reset, and select reset all settings. You will be prompted to complete a restore via iTunes, and then you should see service, plus all of your stored info on your new phone. Please let us know if this works or if you need additional assistance. Thanks!
ErinW_VZW
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