Can't Get My iPod Nano To Work -- Have Followed All Instructions

My iPod Nano arrived yesterday. I'm generally good at computers, and did think I'd have any trouble getting it working. Apparently, I was wrong.
When I plug it into my computer, it shows up in Windows Explorer as "Removable Disk", but trying to access it just gives me an error. iTunes doesn't see it. I have followed all of the instructions given with the iPod, and on every applicable support page I could find, including this one which seems to describe the problem perfectly: http://docs.info.apple.com/article.html?artnum=93716, but to no avail. I've reset the iPod, and even tried to restore it (though I have no idea why I should need to for a brand new product). I've connected it to half a dozen different USB ports, tried everything on two different computers, but it refuses to work.
I am getting extremely fed up with this, and would appreciate any advice to help me solve this problem.
EDIT: The iPod itself seems to function properly at the little it can do without any media. Also, when I try to run the iPod updater, it either freezes or throws the "iPod Service Error".

We all seem to having similar problems; so now what? Since I connected my ipod to the computer,I have been unable to use my ipod at all (it won't even turn on, other than display the "do not disconnect" sign) and while my computer recognizes the ipod, itunes does not. I am concerned about re-installing itunes because I have purchased songs and am afraid I will lose them; I cannot restore my ipod since I will lose all the songs on the ipod that have been purchased;and it will not simply do an update.
I agree that this is extremely frustrating, particularly when there doesn't seem to be an online support system directly with Apple.
Any ideas????

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