Can't get my keyboard shortcuts to work. HELP PLEASE!!

I literally have been at this FOR HOURS. I'm about to pull out my hair.
I need to get to the keyboard shortcut part of premiere cc, but I press on it and it doesn't bring anything up, plus I also try putting in the shortcut for the shortcut keyboard and also nothing is happening.  Please, can't figure this out PLEASE HELP ME!!!

but I press on it and it doesn't bring anything up,
What are you pressing on?

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