Can't get my music
Hello,
I'm new to itunes and bought an album this morning. I didn't get 3 of the songs downloaded. I looked and thought it was something that I had done so I purchased the 3 songs again and still didn't get them. I have not found a way to contact itunes about the issue even though they say they have email and chat. Any suggestions? Don't know if I'm going to like this or not, I'm a Lala transfer. Thanks for any help.
G
It can be a bit difficult to find the iTunes support page - it is actually on the Apple web site but easiest way to get to a link for it is from the iTunes program. This link will get you to the help site and you might find information there to solve your problem. Clicking on one of the help links will also give you an email button to report your problem. Have your order number if you know it. Response times are generally 24 hours or less in my experience.
Similar Messages
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I have all my music on an external media drive that has crashed. How can I get the music of my ipod touch back onto the comupter without loosing the music when it syncs. in order to start rebuilding my music collection?
You should be able to recover the media with the tips in this post from forum regular Zevoneer but I'm not sure what the implications are for your application settings. You can probably transfer your purchases into a newly authorised library, backup the device, recover any other media using third party tools, then restore the device from the backup. That should switch the assocation of the device to the new library but it is not something I've personally tested.
When you get it all working, make a backup!
tt2 -
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I want so set up itunes on my laptop and make sure that I get all of my old music and any music shared from my sons' itunes accounts. Do I have to set up itunes on my new laptop first and then use the same logins? Really concerned about losing any music, etc.These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have failed to move contacts and calendar items across you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2 -
Can't get my Music off of my iPhone 4...
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If I choose to sync it tells me all of the Content that does not match the iTunes library on the computer will be erased, do you want to proceed & I have to say no.
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It has always been very basic to always maintain a backup copy of your computer for just such an occasion. Use your backup copy to move everything to your new computer. -
I purchased a music album on itunes and it's not listed in my purchased music category. How can I get the music on my iphone? I purchased the music through itunes app on my iphone 5.
Hi Vgreen08,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy -
I lost my iTunes library on my pc when the hard drive crashed. None of the data on the drive was recoverable and I did not have a backup either locally or on the cloud. Much of the music is from old vinyl and podcasts which are no longer available.
How can I get the music that resides on my ipod nano (4th generation) back onto the new hard drive on my pc.
I have been reluctant to install iTunes on the new hard drive out of fear that I will lose all the contents on the ipod if I try to synch to the new hard drive.
Help!No backup is a huge mistake.
You can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store ... - Apple - Support -
I have a home Apple id for my home pc and ipod. Then I had to create a work Apple id on my work laptop for my work iPhone 4s. My question is how can I get my music from my hoe pc onto my new iphone 4s? Thanks in advance
Time to contact Apple support directly and have them assist you with resetting the password.
http://www.apple.com/contact/
B-rock -
i downloded music using a different apple id on my ipad then i changed my id on my ipad to match my iphone but it isnt showing my music i bought with my old ipad apple id on icloud. how can i get my music back!?
It won't show on iCloud because iCloud is associated with a specific Apple ID. The music should be on your computer's iTunes and a Sync will put it on the iPad (be sure to configure iTunes properly). If you want to get it from iCloud, I think that you need to temporarily change your ID back to the old one but I've never done that myself.
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My wife has an I Tunes account on our PC, I have an I tune account on my Mac Book Pro. How can I get the music from her account on the PC to my account on the Mac Book and I phone?
IflyDavie wrote:
I need help to delete my icloud account from my iPad. It has "Find my iPad" on it and won't let me delete without the old password. I don't want to reset password as it will require reset of Mac Book Pro and 2 iphones. Help appreciated.
Your description of the problem is a bit confusing. Do you have ONLY ONE Apple ID or do you have MORE THAN ONE? -
I recently got a new computer and it wont sync with my ipod. How can i get my music and stuff on my computer?
iPods and other iDevices are not backup or storage devices.
Copy the ENTIRE iTunes folder (and all other desired data) from the old computer to the new computer. -
How can i get my music from iphone onto a new pc
how can i get my music from iphone onto a new pc . i have A NEW IPAD I WANT TO TRANSFER THE MUSIC ONTO
When connected to your computer's iTunes you can use File > Transfer Purchases to copy over any music (and other content) that you've bought from Apple. For music that you've copied from your own CDs or bought from other download sites then is it not already on your computer and/or on a backup that you can copy onto your computer ? If not then you will need to find a third-party program to copy them off the phone.
And there is no need to SHOUT. -
How do I get my music onto icloud from my ipad? I can see i have plenty of icloud storage but can't get my music to store on icloud hence taking up lots of storage on my ipad
If you want to be able to access your entire music library from iCloud, you'll have to subscribe to iTunes Match (http://www.apple.com/itunes/itunes-match/). Music purchased from the iTunes store is already in iCloud as it can be redownloaded at any time (see http://support.apple.com/kb/ht2519).
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I bought and downloaded some music off of the internet on my laptop that uses Windows 8. How can I get my music to open automatically in my itunes instead of opening in the music app (the orange sqaure with headphones)? Currently I have had to often downloads and sift through all my files to find the ones I want to open into itunes, and it's irritating.
Media is only where the user puts it.
Installing iTunes does not and has never caused media to magically appear on the computer.
Copy the ENTIRE iTunes folder from the old computer (or backup of the old computer) to the new computer. -
How can I get my music from a digital book onto my MAC?
I purchased an album from iTunes using my iPad and now that I want to add it to my daughter's Nook from Mac its not giving me the music to download only the Digital book. How can I get my music and add to my library?
It sounds to me like the option to "copy files to iTunes Music folder when adding to library" was turned off in the iTunes -> Advanced preferences when you added the tracks from the flash drive, so iTunes left them on the flash drive rather than copying them to your computer's hard drive. Get Info on any of the tracks and see where iTunes thinks they should be located. If they're pointing to the flash drive, check that preference.
If that is indeed the problem, you'll need to fix the location. You can do this track by track if there aren't too many, but if there are a number of them, it'll be easiest to remove them from the iTunes library, fix the above-mentioned preference, and add the tracks again. Or you can just keep the flash drive connected to your computer, but that's probably not ideal.
Regards. -
My computer broke down and now i bought a new Mac, how can i get my music back from iTunes??
my computer broke down and now i bought a new Mac, how can i get my music back from iTunes??
Unless you subscribe to iTunes Match , Apple does not keep a backup of your iTunes library. Even then it is not the library as it exists on your computer, but some version of the media, and only media files, not playlists. Even then not all media are definitely available since anything removed from the iTunes Store since you purchased it is not available for re-download.
FAQ: Why iTunes Match Can Not Be Used as a Backup - https://discussions.apple.com/docs/DOC-4112
Using Match as a backup for iTunes - https://discussions.apple.com/message/17039436#17039436
In your case it sounds like you will have to obtain non iTunes purchases from their original source or a backup you may have made at some time in the past.
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