Can't get my ring tones back still

Why after the new iOS update I still cannot retrieve my ring tone it says that my device was not affected and I went from a 4s to a 6 and I still can't get them back

shellyfromedson wrote:
So after calling Apple support I was able to get my ring tones back but also found out that ring tones are a one time purchase and when you switch to a new device  your new device will not get your ringtones your will have to bye new ones a way to keep them is to transfer them is to your computer and then transfer them to your phone with the iOS update is if you had ring tones on the device you're using and with the new update it removed them then you can retrieve them back from iTunes.com/restore-tunes
I'm glad you got them back, and yes it's true that when you purchase ringtones, you need to sync your device with iTunes on your computer.  When you do that, you transfer purchases to your iTunes account, which means you'll NEVER lose ringtones you purchase.
However, if you don't transfer your purchased tones to iTunes, and you move to a new device, it is true that you will need to re-buy them.  The moral of the story is to always sync your device with iTunes, transferring all purchases to your account and you'll never lose anything you purchase.

Similar Messages

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    My receipt number is 177053071749 from 05/20/13 bought 2 ring tones . On 11/11/13 my receipt number for 3 ring tones is139063710793. I bought a new I 5s and they did not go in all I am askig is to get my ring tones back. I still have $17.99 left on my gift card that I bought do not have the code byut would like my ring tones back. My phone number is 360-815-7131 and my e-mail is [email protected]

    You should not leave this info here on this public forum.
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    You can try asking itunes support for an exception.

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    What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html
    Where are my iTunes files located? - http://support.apple.com/kb/ht1391
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