Can't get Nano replacement delivered

I think Apple has a scam with the Nano replacement. My girlfriend and I both have 1st gen Nano's that we sent back under the replacement program. Fedex attempted to deliver yesterday but we weren't home to sign. Today I left for 30 minutes and they attempted again to deliver.  I decided to go online and request for them to hold it at the Fedex location for pickup.  Guess what? Apple won't allow that.  If has to be delivered to the home address.  Guess what else? I can't sign for her Nano replacement while she's out of town.  So now Fedex is going to attempt Saturday delivery at some time during the day while she is home from work.  The nice thing is that we have to sit home all day so we don't miss the Fedex driver on the final attempt.
I asked Fedex what happens if we miss the third attemp and she said it gets returned to Apple.  I'm pretty sure there is no process for contacting Apple and having them resend it.  It looks like Apple has come up with a creative way to minimize the number of Nano's they have to replace.  They make is so difficult to receive the replacement that most people won't get theirs.  After three attempts, you're screwed.  Way to go Apple.

Apple won't allow that.  If has to be delivered to the home address.
I have never heard of this.  Are you located in the U.S.?
I can't sign for her Nano replacement while she's out of town.
If you two are shacking up live in the same household, she has to contact FedEx to give them permission for some one else to sign other than herself.  The person assigned to sign, must show a picture ID.  Maybe she has NOT given her permission.
I'm pretty sure there is no process for contacting Apple and having them resend it.
You are wrong.  You can call Apple Customer Relations (800) 767-2775.

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