Can't get New 7232 DVR Multiroom to Work

I just received the "swap". The new 7232 DVR and sent back in my old 7216. When I try to activate the multi room feature through the IMG, it tells me I have no other boxes in my house, which is not true, I have two other 7100-P2's.
Any ideas how to resolve this? I tried the reboot, reauth in the IMG, still doesn't work.

frankpf3 wrote:
I just received the "swap". The new 7232 DVR and sent back in my old 7216. When I try to activate the multi room feature through the IMG, it tells me I have no other boxes in my house, which is not true, I have two other 7100-P2's.
Any ideas how to resolve this? I tried the reboot, reauth in the IMG, still doesn't work.
try running the auto correction on the set top box, and then try to enable the multi feature again.
menu > customer support > in home agent > set top box auto correction
and then run your multi room thing. if it doesn't work then you'll probably have to reach out to chat support so they can enable it or call 800 VERIZON

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Help Please! I am trying to get the 7232 DVR

I have been trying to get the 7232 DVR since installation.
My Triple Play was installed on 12/23/2011 and I was given NO DVR.
I was told I needed to go to the neaest store to get my DVR. At the store they told me they did not have the 7232 but gave me an older DVR, the only one they had in stock but I should call customer service to get the 7232 DVR.
I called customer service and they said I could only order the 7232 online. I ordered it online around 1/1/2012. Ticket NJDQ026S1V
I called customer service today and they have no idea where I am in the waiting list and how long it will take.
I don't think it si fair that since the installer made a mistake that I get stuck with an old DVR.
Please tell me what I can do
Thank you for your help

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Go to www.verizon.com/fiostvcentral
Sign In
Select the “FiOS TV” Tab
Select “Settings” sub-listing
Select “Set Top Boxes” from the drop down list
Select the “Go” button under “Want more from your FiOS DVR.”
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