Can't get officeJet Pro 8600 wireless to connect

This is so frustrating. I just bought a HP Officejet Pro 8600 and am trying to set up the wireless connection to my ATT-supplied Netgear 7550 router. I keep getting a message that "MAC address filtering is enabled on your wireless router" even though I have checked in the router setup and I am certain that it is not (it clearly says MAC is "not enabled"). I talked to the ATT tech support and they agreed--we even hard-rebooted the router and re-installed it and it seems to be working as intended. I have unplugged and re-plugged the printer. I have spent over 2 hours and keep getting the same message.
Help?
Oh, I have also tried the HP Dr. software taht has been recommended to others, but it does not find my printer.

Thanks for the reply. I believe I already tried that once. I added the printer MAC address and selected "allow this address" or something like that. It did not seem to help, so I went back and disabled the MAC filtering completely. But, I can try that again. Certainly won't hurt.

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HP Officejet Pro 8600 Wireless - Where are the printing shortcuts?????

HP Officejet Pro 8600 Wireless Printer
Windows 7
Where are the printing shortcuts?????
I just replaced a canon printer that died that had the concept of PROFILES, so that I could setup a PROFILE for each type of printing, i.e. 4X6 photos/documents/5X7 photos. So it was easy for our family to print, they would pick each setting.
Now with latest driver for 8600 there are NO way to save a set of settings for a printer. I have seen some old discussions on this but I just can't believe HP doesn't have this type of functionality in their drivers. I don't need the ePrint and all the other bogus stuff installed with the 8600 driver, but I DO NEED the ability to save different sets of printing options so I don't have to remember, borderless or not, landscape or not, etc and keep wasting photo paper/ink/regular paper with incorrect options.
Here is another posting with similar points -> Customers are NOT getting full print functionality. We don't care about the extra software, it is minimal. Full functionality includes the ability to create profiles for different printing situations so that the user can easily choose that profile (and therefore all the myriad settings for that profile). What HP has done is give us ONE profile, essentially, and every time you want to do something different, you have to change that ONE profile. How is that helping?
As I said, if I want to switch from a normal printing job (e-mail, web page, etc.) which uses my ONE setting, and then want to print a 4x6 photo, I have to remember to change at least 6 different settings. With the shortcut, I would select my "borderless photo" shortcut, and it would automatically switch paper trays, size, color, quality, you name it. Now you force me to change that each and every time.
If someone can explain why this is considered full functionality I would be extremely grateful.

Hello,
I am sorry you are having trouble with your print experience.
I am going to make some assumptions here, which could be wrong in your case, but might help others. Since you mention printing from Windows7 and ePrint in the same thread, can I assume you are trying to print using the HP ePrint driver for windows (www.hp.com/go/eprintsoftware) ? The ePrint driver also comes preinstalled on all HP laptops and pcs now, so maybe you made a recent pc purchase and therefore have the ePrint driver installed?
The goal of the ePrint windows driver currently has a lot less to do with providing the hundreds of print features and settings that the full featured, product specific print drivers provide. The goal is to enable customers to be able to print to any recent or new HP printer through a number of different connection paths from a single installed print driver / print queue. Once the ePrint driver is installed, printing with that driver will dynamically find direct network printers, cloud enabled printers, public print locations, direct wireless printers, etc., and create the correct print format depending on the print path taken. If the printer is ePrint cloud enabled and has a good internet connection, the printer and the pc do not have to be in the same location. For example, you can print from home to your printer at work. You can send photos of the kids to your mom's printer in another state, etc. The ePrint solution is also good for the traveling worker who just wants to send the occasional print job to the nearest network or wireless direct printer without having to find and install another print driver for each new printer. One driver, one queue and you can print to any recent or new HP printer.
The ePrint driver has a few important print settings that customers may want to use (copies, duplex, grayscale, etc). More may be added over time depending on demand.
BTW, because the ePrint driver does not have a ton of print settings to handle, the rendering of print jobs is as simple and efficient as possible and should not bog down your pc.
If you want all the bells and whistles in the print driver experience and just want to print to a single printer you can download and install the product specific print driver from hp.com
I hope that helps out a few people who may be wondering what the purpose of ePrint is!!
Good luck.
I am an HP employee, but these are my own thoughts and suggestions

My HP OfficeJet Pro 8600 won't connect to my wireless router

This is bizarre. I have had my HP OfficeJet Pro 8600 for about 6 months. It has generally worked fine, and we have used it wirelessly only. But now it refuses to connect to the router. It can FIND the router, and it can find other networks in the area, but it won't connect to the router. I ran the Wireless Network Test, and the results say:
Wireless On - Pass // Wireless Working - Pass //
Network Name (SSID) found - Pass // Wireless Networks Detected - 9
Printer Settings Consistent with Wireless Router Settings - Pass / No Filtering - FAIL //
So it recommends solution as follows: "1 If MAC Address filtering is enabled, and you would like to keep it enabled, you must add the Mac address of your printer to the list of permitted devices for your router before continuing."
Except, guess what, I don't have MAC Address filtering enabled. I wouldn't know how to do that, much less check for it.
Also, before today, this was never a problem. HELP!
Thanks....
If you are interested, here's more detail and background.
Before today, the only problem we have had is that frequently our Apple laptop (OS X 10.6) has trouble connecting to the printer. This has been odd because the printer is connected to the network, and so is the laptop, but the laptop can't find the printer - it thinks the printer is "offline" (even though it's not). Usually, if I wait a while, it will find the printer, and it will resolve itself work fine. If not, we sometimes have found that it can fix itself if you restart the laptop -- restarting the printer does not make a difference. In fact, I did exactly that today, and it resolved itself. And I printed. Fine, right?
But then I wanted to do more printing, and the problem of the laptop not finding the printer came up again, so I decided to really "get to the bottom of this." I don't remember exactly what I did, but somehow I was persuaded by the online help, that the correct solution would be to go into my System Preferences / Print and Fax, and click on the "-", which de-installs the printer, with the idea of re-installing the printer. But then when I tried to re-install the printer, it could not find the printer. Ugh! Wierdly, it found an 8600 Scanner, but not an 8600 printers. After installing and de-installing the 8600 scanner a few times, I eventually deinstalled everything, and I decided to start from scratch. I got my HP disk, and installed all the software again from the beginning (even though it was already there), and then it looked for my printer, but couldn't find it. So then I got a USB cord, and plugged that in.
So, now I have a situation where I do have a working printer via the USB cord, but no wireless connection at all. In particular, since the Office Jet Pro 8600 won't connect to the router, I don't know what else to do. My Apple MacBook pro is 2 feet away from the printer, and it is connected to the router just fine (as is my blackberry), and I have never before had a problem connecting to the wireless router by the printer.
Any suggestions?

There are two things that can trip the mac filtering test to fail: actual MAC address filtering setup (sounds like this is not the case) and using wireless channel 6 or automatic for wireless channel in the wireless network settings (in the router). Since it does show failed for MAC filtering and you do not use this option, try changing the wireless channel in the router to 1 or 11. Those two channels provide the best compatibility with printers due to less interference. Almost everything defaults to auto or 6 for the channel and this causes a lot of interference. This change should not affect anything at all. To do this, you may need to contact the router manufacturer as the process differs from router to router.
What brand and model is the router?
Has anything in the network settings changed at all?
What version is the Mac OS X? There may be additional steps to take as it sounds like there are two separate issues involved and this could be revisited later.
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Officejet Pro 8600 Wireless Setup -Printing shows in Queue and then disappears. Not Printing

I just received the Officejet Pro 8600 as a gift and loaded the set up software and it on my wireless network. When I try to print an email or a coupon, the command goes to the printer and shows in the queue. Then after several seconds, the printing queue (job) disappears without printing the document. Does this command go through the HP ePrint function or the Network Officejet Pro 8600? It shows the HP ePrint as being on USB.
I've run all of the diagnostics, downloaded all of the new software, firmware and updates. I've spend many hours trying to get the printer to print.
Thank you for any help you can provide.
This question was solved.
View Solution.

Hi @bksechols
Welcome to the HP Support Forums. I understand that when you send a print job to your Officejet 8600 printer that it goes to the print queue and then disappears without the print job printing.
To better assist you, would you please provide some additional information?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using?
Are all print jobs failing? If yes and you are using a Windows operating system, please Try the HP Print and Scan Doctor for Windows. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues.
When you send a print job are emailing the printer’s ePrint email address? If so please review The HP ePrint Print Job Did Not Print If you are sending the print job by using the print command, please review the Print Jobs from Your HP Printer are Stuck in the Print Queue document.
I look forward to hearing from you.
Regards,
Happytohelp01
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Officejet Pro 8600 won't connect to wireless with Wireless extender connected

I am trying to get an Officejet Pro 8600 to connect to a wireless network, but it will not connect when my wireless network extender is connected. Once I disconnect the extender, it connects fine. Here is the setup. I have a Netgear wireless cable gateway CG3000D with a Amped Wireless Dual Band Router (R20000G) connected to the Netgear via ethernet cable. The Amped router is setup as a wireless extender, the Netgear and Amped share the same SSID. All my other devices work just fine connecting, laptops, cell phones, and IPads. When the Officejet 8600 tries to connect with the Amped connected, it tells me invalid password. Once I disconnect the Amped, the Officejet connects just fine. Any ideas how to get the Officejet to connect to the wireless with the Amped extender connected? Thanks

Are you using the same passkey on the extended network? (It is best to)
If so I would try using different SSIDs. The printer will try to connect to the network with the better signal which might change depending on wireless interference. There is no way to force the printer to connect to one network over another if the SSIDs are the same.
One other possibility. Is the passkey the same for both 2.4 and 5ghz on the Amped Dual Band router? Most routers can be set up to have different passkeys for each band. The printer is a 2.5ghz device and will need that password the same on both the Amped and Netgear routers.
Please let me know your results. Extending networks is becomming more common. Understanding how to work with them will help everyone.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

OfficeJet Pro 8600 wireless network wizard only allows 25 characters of 26 character WEP encryption

HP OfficeJet Pro 8600
OS = Windows Vista
Router = Linksys Wireless G 2.4 Ghz
I am replacing wireless 8500 home network printer with a new 8600 wireless printer
When using the 8600 wireless setup wizard I cannot get any further than attempting to enter my Router's 26 character encryption code because it only allows 25 characters to be entered. I seem to recall having the same setup problem with the 8500 three years ago, but I do not recall what the solution was.

HP Total Care reply was that new all-in-one printers now support 25 characters. Router tech support says the router's wireless security settings can be changed into a 10 digit key. For an out of warrantee router like mine I would have to access it by using its internet address and user password which is long forgotten and fails me from accessing. So, I am considering upgrading to a newer 5 Ghz router and will use a smaller WPA2 key.

Windows 8.1 incompatability with Officejet Pro 8600 wireless printer

HP pavillion g-7 laptop running Windows 8.1. Trying to wirelessly print to HP Officejet Pro 8600. Spent and hour and a half with Al uninstalling, reinstalling updated driver (3/9/14). Also ran scan doctor from HP. Multiple resets, restarts and yada.......At the end he thanked me for my time and told me to complain to Microsoft because 8.1 would not communicate with the printer properly. Does anyone know of a fix for this? Thanks in advance.

Hello sanpanchobob,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I saw your post about the issues you are having with your Officejet 8600 and Windows 8.1. Although I noticed you have done the majority of troubleshooting, I would like to recommend a Level 3 or Level 4 uninstall and then an install. See below for the details.
The OJ 8600 is compatible with Windows 8.1: Windows Compatibility Center
1. Type %temp% in the run field and click OK.
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (if there is more than one 7z folder, try the most recent one)
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for a non-HP PC or run the Uninstall_L3.bat for a HP PC (important)
6. When the uninstall has completed restart the computer
7. Install the printer: HP Printer Install Wizard for Windows
I hope this helps!
Take care,
R a i n b o w 7000I work on behalf of HP
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Problem with Officejet Pro 8600 wireless printing

HP Officejet Pro 8600 will no longer print wirelessly from laptop, but will from IPad and Android phone using Samsung and Google Print. Used to work fine. Unaware of any changes to settings in either printer or computer setup. Have gone thru all trouble shooting steps including rebooting computer, router, and printer. Computer is connected to internet and bluetooth is on and working. Computer finds the printer but says it's offline. Printer settings say printer wireless is on and is connected to network but wireless light will not illuminate.
As you can tell, I'm no expert. Experienced user, but not in wireless issues. Computer is Windows 8.1. I've read all the support info on this problem on the HP website and taken as many steps as looked appropriate (or I understood). Everything so far looks nominal except for the wireless light on the printer.
Any thoughts?

Well, I finally got it to work by resetting and rebooting everything, starting with the modem/router, then laptop, I-Pad, and Android phone. Wireless light on the printer doesn't seem to be an issue. My Att DSL line is spotty at best, giving the modem not much to work with. The interaction of all the elements is complex given the demands I put on them. I'm 75 and have owned so many computers and peripherals since 1982 that I've lost count of them. But they haven't gotten easier to work with. I should have taken training as a network administrator rather than real estate!

Can't Open Officejet Pro 8600 Software in Windows 8.1

I have Windows 8.1 64 bit. I installed Officejet Pro 8600 e-all-in-one-printer N-911a using OJ8600-1315.exe. The printer and software worked fine in Windows 7. In Windows 8.1, the printer works well wirlessly. It prints, scans, and copies with no problem. I can use the window on the printer to start scanning and copying. However, I have an icon on the Windows 8.1 Start Page that says Officejet Pro 8600. When I click on it, it opens a window labled HPSolutionsPortal.hta - Microsoft Visual Studio. I do not get the Officejet software where I can control the resolution of scans and files produced by the printer. How can I access the HP Officejet Pro software?
This question was solved.
View Solution.

Gi,
From the Control Panel go to Programs and then select Default Programs.
Click on Associate a file type or protocol with a specific product.
Locate the .hta prefix, double click it, click on More Options and select the Microsoft (R) HTML Application host option instead the selected Visual Studio.
If you cannot find this option within the list scrool to its very end and click on Look for another file on your PC.
Browse and select C:\windows\system32\mshta.exe.
Confirm the changes and check for any difference.
If you still see any other type of error, install the patch by following the steps for Windows 8 below:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&dlc=en&docname=c03640384&lc=en&jumpid=reg_r1002_uk...
Regards,
Shlomi
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Officejet pro 8600 will not connect to wireless network

I have an new Officejet Pro 8600 that I am trying to set up. I have run the the wireless network setup wizard multiple times. It recognizes the wireless network router asks for the WEP code and then thinks for about 5 minutes before returning a message: "Unable to connect to the network"
The wireless network test results suggestes that MAC address filtering may be the problem. There is no MAC filtering function activated on our wireless router.
The wireless router is a Verizon Actiontec MI424-WR 802.11 b & n
We have computers running both Windows XP and MAC OS X.
One of the reasons that we purchased this printer is for the wireless capabilities. If it will not conect to the web then it may be going back.

Hello,
Based on the provided details, I believe the issue have something to do with the wireless security settings of your router.
Please follow the steps below to access the Advanced Security Settings:
http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/ActiontecMI424/125511.htm
Below you will see the Network Authentication settings.
Select either Open System Authentication or Both.
Shared Key Authentication is not supported by the printer, and i believe this might be the cause for the connection failure.
Please let me know of any change,
Shlomi
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Officejet Pro 8600 wireless print option with Mac OSX Snow Leopard?

Hi My 'old' 8600 printer died and I purchased a new one. I did not set up wireless communication with the old printer but am interested in doing so with this new one, or at least having that option.
I'm running Mac OS X 10.6.8 Snow Leopard. The installation CD that came with the new printer says it's for OS X v10.6, Lion or Mountain Lion. Is it compatible with my system?
Thanks!

Hello KelliMK, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are looking into compatibility information. The Officejet Pro 8600 is compatible with Mac OS X 10.6. The software disc should allow the full install without issue.
As for the wireless setup, I would recommend following this document on HP Officejet Pro 8600 All-in-One Printer Series - Installing the Printer Software on a Wireless or W...
Please let me know if you have any questions. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
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Can't get Officejet Pro 8500A to print using a Bigpond wireless network

I phoned Bigpond for assistance and was told that the HP OfficeJet Pro 8500A needs to use a wireless router. Is this the case? I reinstalled the HP software on the computer but when I selected the Router/Wireless connection wasn't able to detect the network, even though I was logged on to Bigpond. Would appreciate assistance please.

Hi Ruski,
Wireless is just one of three ways you can have the printer attached for printing from your computer. I am unaware specifically what Bigpond is, however a few questions would narrow down which connection type would be optimum:
What devices do you want to print from?
Do you have an established wireless network at your home/business where the printer is?
Are you wanting to use the web services of your printer (ePrint, AirPrint, or Print Apps)?
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Officejet Pro 8600 wireless communication has been disabled

"wireless communication has been disabled"---- on my office jet pro 8600. It says this on my printer screen. Please contact system admin. I can not wireless print from my laptop. I have to be plugged in by Ethernet to do it. Please help me set up my wireless feature. I have called twice and they told me its my computer. I'm running windows 7 and i just restored it to factory settings and have done all the necessary update and still same thing is stated. "wireless communication has been disabled" its on the printer screen when i try to connect. This printer is 3 weeks old. I was able to print one document using wireless function. Than next day i get the error message "wireless communication has been disabled"

Hello @ckilburg , welcome to the community
I read about the troubles you are having with setting up your Officejet 8600 on your wireless network, and I have some ideas that may help you.
1. Restore the Network Defaults (On the printer select Setup, Network Menu, Restore Network Defaults, Yes, Restart the printer).
2. Run the Wireless Setup Wizard from the front of the printer again from the same Network Menu.
3. Once the printer is connected back to the network, assign a static IP to stabilize the wireless communication. This guide has the instructions on how to do that: Printer Does Not Maintain Wireless Connection
Good luck
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8600 - Trying to connect to wrong wireless network.

I have cable wireless and due to provider requirements I have had to disable my hub wireless and plus in another router to the hub to provide wireless. The hub has a network name and the router has the same name but shows a "2" after it. When I try and connect my printer to this itonly picks up the Hub and says wireless is disabled which is correct. How can I get it to recognise the router instead?
I hope this makes sense

Hi Pushoz,
Please let me take a moment to say "Welcome Back" to the HP Forums. I see that it has been awhile since your last visit.
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issue with connecting your printer to your wireless network.
Here is a document that will assist you with this issue and explain in detail how to connect over the wireless network.
Please click on the following link's for Installing the Printer Software on a Wireless or Wired (Ethernet) Network and for
Connecting the Printer After Changing Your Wireless Network.
Please write me back if you have any other questions.
I hope you have a great day and if I don't hear back from you today, I hope you have an excellent weekend.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP OfficeJet Pro 8600 Wireless Connection Problems

Started having problems scanning. Then problems printing from my desktop - Unable to find printer. Uninstalled / Re-installed HP Software / Drivers; Desktop is still unable to find the printer - During setup: The IP Address is either incorrect or it is from a different wireless network that has the same name as your network.
I have verified the following:
The IP Address of my Desktop and Printer are the same except the last number
The HP Scan and Print doctor sees the printer and indicates all is functioning normally
I can see the printer via web browser and the printer's IP address on my desktop
I can print to the printer via wireless from my iPad and laptop
The only issue is configuring the printer on my desktop and actually printing from it.
Thanks in advance for your assistance.
This question was solved.
View Solution.

Hello NorseGuy ,
Please let me take a moment to say "Welcome" to the HP Forums.
I hope you enjoy your experience!
I see that you are having an issue with staying connected on the wireless network.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I would also suggest going through the following document for troubleshooting the Printer Does Not Maintain Wireless Connection
Please feel free to write me back if you have any other questions or concerns.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
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Can't get officeJet Pro 8600 wireless to connect

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