Can't get old memory out from iMac. Tabs won't rerelease it. What am I missing?

Trying to pull old memory from iMac but won't release. Am I missing something?

Thanks, very helpful but the closest Apple store is 2 1/2 hours.  Why should it take a genius to remove a couple on RAM boards, right? I will try a few more times and then find a local Apple service center.

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