Can't get on to Apple support unsupported browser error message

I am trying to get on to Apple support as when I try and download a movie it saysmpavcontroller error domain error 3 . But I cant get on to Apple support as it says unsupported browser but my iPad software is up to date. Any solutions for both? My software is up to date and I have tried a hard reset but I still get the same error messages.

The first thing that I would try is simply restart your iPad and then try again.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If no luck, try clearing Safari, close Safari, and reset your iPad and then try again. If that will not allow you to connect, post back with very specific details as to what you are doing.
Go to Settings>Safari>Clear History and Website Data
In order to close Safari, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to Safari and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

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