Can't get online after switching from a Dell

Can anyone help me?
I just switched to a PowerBook G4 from using a Dell, and now I can't get online. I'm using a cable modem, but apparently my Apple won't recognize it. I talked to Apple tech support for over an hour, and they sent me to the Apple store who, of course, couldn't duplicate my problem. The guy at the store said this happens a lot when you switch from a Windows machine to a Mac because the modem "knows" which computer it should be trying to connect to. My Apple won't receive an IP address from the modem, and neither Apple nor my cable company can fix it. I've never used an Apple before and I'm getting really frustrated!
PowerBook G4   Mac OS X (10.4.6)  

You're welcome.
Copied from the link I provided.
The Apple Hardware Test was originally distributed on a separate Apple Hardware Test CD. The latest Macs distribute the Apple Hardware Test on a special volume on the Software Restore and Install DVD. Each Apple Hardware Test is specific to the type and model of Mac with which it was distributed.
Since the Apple Hardware Test is included on the Software Restore and Install DVD that shipped with your Mac when purchased, Apple won't just send you another one.
Your employer needs to give you the OS X install package that shipped with this Mac when purchased to keep handy. Although there is an alternative, to run Disk First Aid repair on the hard drive to check for any hard drive directory problems requires booting the computer from the OS X install disc #1 that shipped with this Mac when purchased.
Check Resolving Disk, Permission, and Cache Corruption for system troubleshooting procedures with instructions for running Disk First Aid repair on the hard drive.
This is also recommended before installing a major OS X update such as 10.4.6 or 10.4.7 which is expected to be released soon.
See Installing software updates for future reference.
Since you are new to Macs and OS X, check Maintaining Mac OS X for recommended maintenance for OS X which isn't much but also good info to know for future reference.

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