Can't get past align cartridges

Several times when I try to start a print job, the press enter align cartridges message comes on. I do that but it stays on. I cannot print.

Hey @sandy91,
Welcome to the HP Support Forum. I understand you're getting a recurring prompt to align the cartridges on your HP PSC 2175 All-in-One Printer. I would like to assist you with this. I have some suggestions that may help you get past this prompt.
The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection, paper feed issues and quality issues.
I recommend you perform a 'hard reset':
1. Press the Power button to turn off the printer.
2. Disconnect the power cord from the rear of the printer.
3. Wait 60 seconds.
4. Reconnect the power cord to the rear of the printer.
5. Press the Power button to turn on the printer.
Next, if the issue persists, I recommend you remove and re-insert all ink cartridges. The printer will prompt you to scan the alignment page as before - do so accordingly. If the issue continues after this I do advise that you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks for posting in the HP Support Forum. Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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Can't get past align cartridges

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