Can't get past payment screen for Apple ID?

Hello All,
I'm a new iPhone user. In my company, we're transitioning from Blackberry to iPhone which I'm responsible for setting up. During the activation process, I have run into an issue with multiple devices where I cannot get past the Apple ID account settings.
Here's the process I've taken to get there...
After doing the basic setup of the iPhone including creating a new Apple ID account (which I've verified as well via an email sent), I go to the app store to download Cirtirx Worx Home, which is free.
Once I click on 'install', It then pronpts me to enter an existing Apple ID or create a new one. I select existing since one was already created and verified.
It then asks for the country, which I select and then takes me to a screen that asks for type of payment. I select "none". Once I click 'next', I should see the 'done' option in the top right corner, but instead, I get a 'cancel' option in the top left and a message in red that indicates to contact iTunes support for help. I have filled out all necessary fields as well on that screen.
I was able to complete a few of them, so I know the steps and process to have them activated.
I have updated the software to iOS 7.1.1 and I have tried "erase all content and settings", but doesn't resolve this issue.
Please advise.
Thanks,
Tom

Have you considered doing what the message suggested and contacting iTunes support?
You can only use a single Apple ID on a limited number of devices. I suspect you've hit your limit.

Similar Messages

Can't get past grey screen with apple spinning wheel, had a loading bar for a few seconds?

HElp, can not open my Mac. Stuck on grey screen with apple and spinning wheel?
PReviously opened fine but I could not remember my password try a number of passwords. I now know my password but when I turned it off and back on got this screen?

THe command R took me to a dark scree with Mac OS X Utilities with 4 choices
REstore From Time Machine Back Up
REinstall Mac OS X
GEt Help Online
DIsk Utility
HElp

Can't get past gray screen for OS X but will boot into Windows partition.

Hi- I am really desperate for help here.
Restarted my computer this evening when Front Row wasn't able to find the files on my external HD. When it booted it went directly in to my Windows Boot Camp partition. So I restarted, held down 'option', choose my OS X disk and just got the spinning sun icon on the gray screen for several minutes. It then booted into Windows again. If I hold down 'option' again I can cut it off before it gets to Windows.
I've tried booting into a cloned HD via FireWire and same results.
I've tried booting with the install disk (c key held down) and it won't recognize it.
I've tried Safe Mode (shift key) - same.
I've booted into Single User and done fsck and and it says everything is ok.
- BUT I did notice it says further up- "BSD: rootdisk0s2, major 14, minor 2". Are these errors? If so why didn't fsck find and fix them.
I've tried resetting PRAM and SMC.
The only thing I have done out of the ordinary was an hour before I was trying to get some of my files on my wife's laptop and went into permissions on my HD and changed "Everyone" Priviledges to Read (or maybe it was Read and Write) then chose "apply to enclosed items". This change took about 20 minutes.
The computer is, of course, just over a year old and has worked perfectly up until now.
Someone-Please!!!

Tried that and it just doesn't read the disk. I've booted it with the disc already in and held Shift and also tried it with "C". The same for putting the disc in just as it boots up.
I went into Single User mode again and compared the text against what shows up on the laptop. Their are a few differences. At the very beginning of the iMac text there is:
npvhash=4095
hi mem tramps at 0xffe00000
PAE Enabled
64 bit mode enabled
-then-
Extension "com.apple.driver.AppleACPIPlatform" has immediate dependencies on both com.apple.kernel and com.apple.kpicomponents; use only one style.
Extension "com.apple.driver.AppleIntelCPUPowerManagement" has immediate dependencies on both com.apple.kernel and com.apple.kpicomponents; use only one style.
-then- after "MAC Framework successfully initialized" comes this three times...
Extension "com.apple.driver.AppleACPIPlatform" has immediate dependencies on both com.apple.kernel and com.apple.kpicomponents; use only one style.
These are really the only major differences that I can see in the Single Mode screen.
I also have tried booting from the Firewire drive clone on the laptop but it is not an available option for booting. The disk partitions mount but have a lock in the corner and say they cannot be opened because I have insufficient access privileges.

HT1551 Want to play tv shows purchased on iPad on Apple tv. When I touch icon for apple tv and choose "apple tv" it asks for an apple tv password. We have never set up any password and can't get past this screen. Does anyone know how to find this password

Want to play tv shows purchased on iPad on Apple tv. When I touch icon for apple tv and choose "apple tv" it asks for an apple tv password. We have never set up any password and can't get past this screen. Does anyone know how to find this password?

You can remove the Airplay password from the Settings menu on your AppleTV.

How do I skip upgrading itunes? I used to have an option, now I can't get past the upgrade for free screen!

I have been trying to access the itunes store for a week now but can not get past the screen to upgrade for free. I do not want to upgrade, I tried but can not install the free upgrade because I am using 10.2.2. I do not want to upgrade I just want to get to the itunes store... how do I get past this screen? There used to be an option to skip the upgrade.

I have an iMac G5 with a pre-Intel processor. My current OS is 10.4.1. When I open my iTunes store function, I get an upgrade to iTunes 10.5 page that does not allow me the opportunity to refuse the recommended upgrade and I don't want it because my processor is not the Intel processor. I can't get past this page to access the iTunes store. I can't find iTunes 9.2.1 online to download, if that is the only solution. I can't believe Apple is forcing me to purchase a new iMac in order to continue using iTunes on my current iMac. I'd like a good answer and solution to this problem.

After running mac tuneup got a red dot on the hard drive icon, nothing would respond, now on restart cant get past white screen with apple logo, mac tune up disk still in laptop

after running mac tuneup got a red dot on the hard drive icon, nothing would respond, now on restart cant get past white screen with apple logo, mac tune up disk still in laptop

Restart your MBP holding the trackpad down and hopefully the disk will be ejected. Then try to return it and get a refund or put it in the trash. There is nothing that software does for your MBP that you cannot do yourself or with free software.
If can get your MBP started, delete all traces of the offending software. Worst case is that you may have to erase the HDD and reload the OS and your user data. I trust that you have a backup (minus MacTuneUp).
Courcoul has given you his opinion in a very succinct manner, and as you might surmise, I agree with him.
Ciao.

I can't get past white screen when starting up, any ideas?

I Can't get past white screen when starting up, any ideas

http://support.apple.com/kb/TS2570 Mac OS X: Gray screen appears during startup
===============
When posting in Apple Communties/Forums/Message Boards.......It would help us to know which Mac model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
CLICKY CLICK---> https://discussions.apple.com/docs/DOC-3602
CLICKY CLICK-----> Help us to help you on these forums

Macbook keeps restarting, can't get past icon screen

I had to correct my permissions because I couldn't edit my address book and ical. Everything was working fine last night after I did the permission fixes. But when I booted up my Mac tonight, the farthest I could get was the white screen with the Apple icon and the animated circle. After a few minutes, the laptop will reboot itself and continued to do that for 30 minutes. I can't get past that screen. What is going on? How do I fix this? I finally turned off the Mac and am using my Dell.

The question mark on the file tells you that your MacBook wants to start up but can't find a viable OS to start from. Can you start up from the DVD that came with your Mac? If so, go to Disk Utility and see if you can repair the internal hard drive. If you can't see the hard drive from within DU, your drive may have failed, and you may need to replace it. Good luck.

On my wife's iPad mini I can't get past the screens accepting the software license to upgrade over WiFi

On my wife's iPad mini I can't get past the screens accepting the software license to upgrade iOS over WiFi.
Works if I do it over iTunes on my desktop.
I get the screens to agree to the software license (twice) then it sits there until I get impatient. like 30-60 seconds. Have tried a hard boot but have to connect it to the computer each time. Latest was when I upgraded to 8.2

Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

I recently installed iTunes on my new HP laptop computer, authorized it according to the instructions, but now can't get past a screen that tells me that I need to authorize the computer. I purchased an album and it's in the library, but it won't sync.

I recently installed iTunes on my new HP laptop computer, authorized it according to the instructions, but now can't get past a screen that tells me that I need to authorize the computer. I purchased an album and it's in the library, but it won't sync.

Have a look here...
http://support.apple.com/kb/TS1389

Where can i get a new screen for my iPhone 5c

Where can i get a new screen for my iPhone 5c

Make a Genius Bar appointment at an Apple Store and do an out-of-warranty replacement.

Where is Paris can you get a replacement screen for and iPhone 5

where in Paris can you get a replacement screen for an iPhone 5?

I don't believe Apple stores in Europe replace iPhone screens. I believe they replace the whole phone.

My old iMac and OS 10.4 will not accept the New iTunes Version 10 application and I can't get past the screen offering to download iTunes 10. This is wrong and I need help getting past this situation. Help!

My old iMac and OS 10.4 will not accept the New iTunes Version 10 application and I can't get past the screen offering to download iTunes 10. This is wrong and I need help getting past this situation. Help!

Sure, you can get around it if you don't need the newest version of iTunes. I still use version 7.5 because the newer versions didn't strike me as offering anything I needed.
If you do need a version 10-something then you will have to upgrade your operating system to Leopard (fi your computer will support it) at least. If you need 10.5 for some reason then there's no getting around it, you will have to buy a new computer.

HT1349 Successfully loaded ios7 to iphone 4S from iTunes...now iphone asks me to agree to terms and privacy, then it locks up and won't accept my "agree." Goes in a loop and can't get past this screen. Pls help. thanks.

successfully loaded ios7 to iphone 4s.
now iphone asks me to agree to terms and privacy, then it locks up and won't accept my "agree."
goes in a loop and can't get past this screen. Pls help. thanks.

Have you tried resetting the device?
Hold down the home and lock buttons until you see an Apple Logo, then release the buttons.
If that doesn't work, you should check to see if you have a backup because you may have to restore your device.

My iPhone gone mad can't turn off voice control which turned on by itself now can't access phone as can't get past my screen lock! Also it keeps calling random people in my contacts help please

iPhone 4 gone mad voice control taken over phone, can't get past my screen lock it won't respond at all, keeps dialling random people won't do anything at all!!! Even when go on voice control screen and hold power off and home screen down nothing No response. Help please? My mother very sick in hospital and need my mobile!!

Have you tried to power off and on? If that doesn't work and the reset didn't work, have you tried connecting to iTunes to see if it is recognized?
If none of this works you probably need to visit an Apple genius bar and have it checked out by the techs.

Can't get past payment screen for Apple ID?

Similar Messages

Maybe you are looking for