Can't get past sign-in screen on Windows 8 PC/Can't recall password

I am trying to sign into a computer I do not use frequently. I could not remember the password, and kept getting the message: "Your PC is offline. Please sign in with the last password used on this PC." 
I have a Microsoft Account password tied to my email address for that PC.  I successfully changed the password for that account, but I still cannot sign in to the PC, and am repeatedly getting the "Your PC is offline..." message. 
I restarted the PC with no luck.  HELP!

Hi,
This issue could happen when you repeat typing the wrong the password, and then the account is disabled, or some anti-virus software accidently reomve the core registry information for the account, or just as you mentioned, long time since you last login
to the PC.
First of all,  re-connect the internet, make sure the wifi is on, or the physical cable is plugged-in.
I'm not sure how you change the password, but pleaes make sure to reset it in this website, this should be more helpful, stable and safety.
https://account.live.com/ResetPassword.aspx
Try to use the Microsoft Account in another PC, check if it works. if it works in another PC, then it might be that the keyboard language layout in the problematic PC has changed.
Do you have local administrator account in the problematic PC? If you have, you can also try to logon with that account, and check the account status in Control Panel\User Accounts.
Yolanda Zhu
TechNet Community Support

Similar Messages

  • Ipad screen is white. Restored it on iTunes. Press home and on switch goes black then back to white with no logo at all. Can't get past the white screen. This happened after running app updates. 16GB OS 7.1.1

    The ipad screen is white. Holding buttons didn't work so I restored it on iTunes. When I press home and on switch, the screen is white,  goes black then back to white with no logo at all. Can't get past the white screen. This happened after running app updates. Is there any fix besides going to Apple store? In iTunes on computer can see what is on there. 16GB OS 7.1.1

    FORCE IPAD INTO RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note:
    1. Data will be lost if you do not have backup
    2. You must follow step 1 to step 4 VERY CLOSELY.
    3. Repeat the process if necessary.

  • I installed Lion OS, after restart it gives the startup screen with my user id but no window for password entry, no matter what I do I can't get past the opening screen.

    I installed Lion OS, after restart it gives the startup screen with my user id but no window for password entry, no matter what I do I can't get past the opening screen.

    MacBook Pro
    MacBook Pro Apple Support
    Apple Support Lion
    Lion Mac OS X Communities

  • Can't get past the white screen at start up

    I can not get past the white screen when it starts up. It will chime and then stay at the white screen. I have replaced the hard drive, memory, battery. I have reset the PRAM and the SMC.

    Reinstall OS X without erasing the drive
    Do the following:
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

  • I can not get past the setup screen on my reader. What am I doing wrong?

    I can not get past the setup screen on my reader.  What can I do?

    I have no idea what you mean; can you post a screenshot?

  • My MacBook Air can't get past the gray screen with the apple logo. What's the fix?

    My MacBook Air can't get past the gray screen with the Apple logo, so I can't login. Does anyone know the fix for this?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
    a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
    How to back up and restore your files
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    How to use and troubleshoot FireWire target disk mode
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode.* The instructions provided by Apple are as follows:
    Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, reboot as usual (i.e., not in safe mode.) If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
    Step 6
    Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
    Step 8
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • On my iPhone 4, I cannot get the "not enough storage on iCloud" message to close. Therefore, I can't get past this box/screen AND I can't turn the device off. Please help.

    On my iPhone 4, I cannot get the "not enough storage on iCloud" message to close. Therefore, I can't get past this box/screen AND I can't turn the device off. Please help.

    Try resetting it by holding the power and home buttons at the same time until you see the Apple logo, then releasing.  You won't lose any data by doing this.

  • My new iMac had the old data transferred in-store but now it won't accept the password on the first screen. How can I reset this? I can't get past the first screen as a result.

    I cannot get past the initial screen on my new iMac. Data was transferred from my old computer so when I turned it on It automatically had my name in the window and asked for the password, but none of my old passwords seem to be accepted. How can I fix this?? It's a new IMac with osx.

    Which password isn't working? The one to access the iPad or the one to get your hotmail?
    If hot mail, you go into the settings, mail, contacts and calendars and edit your hot mail account. Of if it won't edit, delete it off the iPad, then re-add it with the new password.

  • I ttunes wants to keep on restoring my phone and I restored a few time now but can not get past the restore screen to load my purchaseed apps etc or sync my phone with new data, it sort of does not recognise the fact that i ihave synced already. Please he

    I Tunes wants to conituiosly restore my phone and after every restore it just goes back to the restore screen and i can not get past that to get to my apps etc.  It is as if the system does noet regognise the fact that the resotre has been done.................

    Follow this very helpful user tip by wjosten:
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive

  • Can't get past the licensing screen in Premier Element 10. I've had the program for 2 years with no problems at all. Suddenly the licensing window shows up and won't go away. AMD processor - ASUS MOBO - Win 7x64

    Out of the clear blue - the  Premier Elements Organize "Licensing Agreement" shows up on my screen. I click "Accept" - it goes away - and within 5 seconds pops up again. I can't get past it. I've used the program successfully for over 2 years. Anybody else having this problem? I use Win 7 x64, I have TONS of disk space (read over 570 GB free on "C Drive"). I have 12GB of DDR3 Memory. I'm using an AMD  6 Core processor with an ASUS mobo. All other programs work fine including several other Adobe programs.

    jazztrptman3
    Thanks for the follow up. Sorry the news is not better.
    Have you done a Tools/Error Checking for the Local Disk C?
    Then, maybe
    In your uninstall/reinstall troubleshooting, have you
    a. uninstalled using the usual Control Panel route
    b. did a ccleaner run through with its regular and registry cleaning parts
    CCleaner - PC Optimization and Cleaning - Free Download
    c. reinstall with antivirus and firewalls Off.
    I have been doing some searches....any chance you have a RAID configuration change in your computer environment?
    Can you right clicked the program desktop icon and select Run As Administrator? If so, please do so. Are you still running the program from a User Account with Administrative Privileges?
    You might want to take a look at some of my encounters with activating Premiere Elements and see if there is anything in that which applies to your situation.
    ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
    Is your input that you can get paid technical advice from Adobe Tech? I am not sure if it offers (even for a fee) troubleshooting for earlier versions.
    Please update us on your progress when you get a chance.
    Thanks.
    ATR

  • Rebooting old mac g5: Can't get past the grey screen.

    This problem concerns an old mac g5 that I had replaced three years ago because it hadn't been working properly. I am getting it out because my son needs a computer and I was hoping that the thing would work for a little while.
    I can't get past the grey apple screen. I have the installation disc in and restart while pressing the c. I just am not getting any further than that. The fans begin to sound like a jet taking off. I have tried resetting the pram while starting up, but that doesn't seem to be working either. I have heard about a hair dryer trick and don't really know what is supposed to get warmed up by that.
    Does anyone have any suggestions?
    Thanks.

    No hair dryer.  What you need to do is make sure the PRAM battery is new.   It is a coin shaped battery on the logic board.   Radio Shack sells them.
    Option key booting sometimes works.  You have to us a Mac OS X 10.5 or 10.4.6 retail disc, which are black with a white X logo, and do not say Update Dropin or OEM on them.     If you have the original iMac G5 disc that's fine, but web browsing with older operating systems is not very friendly.  Some of these machines were known to have leaky capacitors, and getting the power supply replaced on them now would be quite hard because of the age.
    http://www.ifixit.com/ may be able to help if you suspect that.

  • Can not get past log on screen

    I am having trouble logging on to our macbook when it boots up a window comes up log in unsuccessful error has occured. I have tried starting up in safe mode and resetting power management.
    Help please???

    Thanks, Andrew for your help.  Not sure if you will see this, but I did the above and it said the HD was okay.  Rebooted it and still won't go past login page.  Tried it again and this time typed in the line /sbin/fsck -fy and then it came up and said HD was okay, but said something about being modified.  I once more rebooted, but it still won't get past the login screen.  Besides taking long to reboot, as before, I am able to enter my password, but then it hangs up with the rainbow icon rotating continuously.  Does this mean that the disk is corrupt or partially so, and if so, can you advise how I should proceed?  TIA again.

  • Just got a new IMac and can't get past the welcome screen?

    I'm trying to set up new iMac. Can't get past welcome screen!!

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.
    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

  • Turned on my new imac, can't get past the welcome screen

    please help me before I lose what little hair I have left.
    Got two new imacs. One install went perfectly. Second one, can't get past welcome screen. Stuck on "United States"
    Won't let me move past it. Tried rebooting while holding down shift key, didn't work, lways comes back to welcome screen. Ima screaming arggggggggg!
    product is iMac, latest version of everything, brand new out of the box, from Apple.

    Nope, this didn't help Linc.
    I finally got through to AppleCare. Turns out it was a corrupted drive, from the get-go. Never had a chance. Taking it to my nearest Apple Store in the am. to get the geeks to replace it. So young, so young, but it died a noble death. So it will soon be replaced by ImaScreaming version 2.0
    Thanks for the help though guys.

  • Can't get past the welcome screen

    I just purchased this and have been trying to set it up. I have been on the welcome screen for 2 hours now.  I can't get past the screen where you check the country.  That's it.  It's selected but nothing works and the VO hasn't indicated anything other then how to navigate through the table.  Once you have highlighted the country you want, why can't I select it and move on??

    remember that you can always call Apple to help you setup your MBP:
    http://www.apple.com/contact/

Maybe you are looking for