Can't get past the welcome screen

I just purchased this and have been trying to set it up. I have been on the welcome screen for 2 hours now. I can't get past the screen where you check the country. That's it. It's selected but nothing works and the VO hasn't indicated anything other then how to navigate through the table. Once you have highlighted the country you want, why can't I select it and move on??

remember that you can always call Apple to help you setup your MBP:
http://www.apple.com/contact/

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HT1349 I can't get past the welcome screen for my new macbook pro. Help!!

Seriously. My new macbook pro will not let me progress past the welcome screen. It will not let me select australia (or any other) country as its host country!!!!

I just had the exact same problem. You must physically push down on the trackpad and get an audible "click" to activate the continue button on the language screen. The one-touch click function is not yet enabled on your Macbook because you haven't set it up yet. This should work for you. It did for me!

Just got a new IMac and can't get past the welcome screen?

I'm trying to set up new iMac. Can't get past welcome screen!!

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

Turned on my new imac, can't get past the welcome screen

please help me before I lose what little hair I have left.
Got two new imacs. One install went perfectly. Second one, can't get past welcome screen. Stuck on "United States"
Won't let me move past it. Tried rebooting while holding down shift key, didn't work, lways comes back to welcome screen. Ima screaming arggggggggg!
product is iMac, latest version of everything, brand new out of the box, from Apple.

Nope, this didn't help Linc.
I finally got through to AppleCare. Turns out it was a corrupted drive, from the get-go. Never had a chance. Taking it to my nearest Apple Store in the am. to get the geeks to replace it. So young, so young, but it died a noble death. So it will soon be replaced by ImaScreaming version 2.0
Thanks for the help though guys.

New MAC Mini, I can not get past the welcome screen, I choose United States and it does not do anything, I can not prompt done to continue...what am I not doing?

New Mac Mini user, unable to move past welcome screen, what am I doing wrong?

Your new mini comes with 90 days of Apple phone support, which you may want to use. The numbers are here.

Ipad screen is white. Restored it on iTunes. Press home and on switch goes black then back to white with no logo at all. Can't get past the white screen. This happened after running app updates. 16GB OS 7.1.1

The ipad screen is white. Holding buttons didn't work so I restored it on iTunes. When I press home and on switch, the screen is white, goes black then back to white with no logo at all. Can't get past the white screen. This happened after running app updates. Is there any fix besides going to Apple store? In iTunes on computer can see what is on there. 16GB OS 7.1.1

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

Help! my first mac! and I can't get past the Welcome menu window... I try to select "united states" and want to continue but nothing happens. Any idea why?

help! my first mac! and I can't get past the Welcome menu window... I try to select "united states" and want to continue but nothing happens. Any idea why?

Restart the Mac, and start over, it very well could be frozen. This is not the way you would like to start out your Mac experience!

I installed Lion OS, after restart it gives the startup screen with my user id but no window for password entry, no matter what I do I can't get past the opening screen.

I installed Lion OS, after restart it gives the startup screen with my user id but no window for password entry, no matter what I do I can't get past the opening screen.

MacBook Pro
MacBook Pro Apple Support
Apple Support Lion
Lion Mac OS X Communities

Can't get past the white screen at start up

I can not get past the white screen when it starts up. It will chime and then stay at the white screen. I have replaced the hard drive, memory, battery. I have reset the PRAM and the SMC.

Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

I can not get past the setup screen on my reader. What am I doing wrong?

I can not get past the setup screen on my reader. What can I do?

I have no idea what you mean; can you post a screenshot?

My MacBook Air can't get past the gray screen with the apple logo. What's the fix?

My MacBook Air can't get past the gray screen with the Apple logo, so I can't login. Does anyone know the fix for this?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, reboot as usual (i.e., not in safe mode.) If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

Can't get past the activation screen for iphone 3Gs

I am trying to activate the iphone 3Gs after switching from blackberry. When I turn the phone on, I get to the "welcome"screen, I choose my country and then given the option to activate through WiFi or iTunes. When I activate through WiFi, I get a message saying that the activation server is unavailable and to try again in a few minutes ( tried it again and was unsuccessful). I then attempt to activate through iTunes and receive a message saying that there is no SIM card in the phone (when there is). I am stuck here with a phone that is not working! I do not know what to do. I took it into Apple for them to check it out and they can't find the problem. Maybe someone has come across this issue and had it resolved? Please share!
Thanks!
MCHS0000

You are asking in a thread that is 18 months old. Whatever.
Here are possible causes for that message:
1. Your antivirus is blocking access to gs.apple.com.
2. Your phone is jailbroken.
3. Your computer has been used at some time in the past to jaibreak some iOS device (not necessarily the phone with the problem), and its network database was corrupted by the hacking software that was used.
4. Apple's activation servers are down (very rare, and never for more than an hour or so).
For 1. try disabling your antivirus.
For 2. & 3. you need to go somewhere other than an apple forum for help. Although you can try deleting lines containing gs.apple.com from your "hosts" file on your computer.
Windows: c:\windows\system32\drivers\etc\hosts
Mac: /etc/hosts

My new iMac had the old data transferred in-store but now it won't accept the password on the first screen. How can I reset this? I can't get past the first screen as a result.

I cannot get past the initial screen on my new iMac. Data was transferred from my old computer so when I turned it on It automatically had my name in the window and asked for the password, but none of my old passwords seem to be accepted. How can I fix this?? It's a new IMac with osx.

Which password isn't working? The one to access the iPad or the one to get your hotmail?
If hot mail, you go into the settings, mail, contacts and calendars and edit your hot mail account. Of if it won't edit, delete it off the iPad, then re-add it with the new password.

Rebooting old mac g5: Can't get past the grey screen.

This problem concerns an old mac g5 that I had replaced three years ago because it hadn't been working properly. I am getting it out because my son needs a computer and I was hoping that the thing would work for a little while.
I can't get past the grey apple screen. I have the installation disc in and restart while pressing the c. I just am not getting any further than that. The fans begin to sound like a jet taking off. I have tried resetting the pram while starting up, but that doesn't seem to be working either. I have heard about a hair dryer trick and don't really know what is supposed to get warmed up by that.
Does anyone have any suggestions?
Thanks.

No hair dryer. What you need to do is make sure the PRAM battery is new. It is a coin shaped battery on the logic board. Radio Shack sells them.
Option key booting sometimes works. You have to us a Mac OS X 10.5 or 10.4.6 retail disc, which are black with a white X logo, and do not say Update Dropin or OEM on them. If you have the original iMac G5 disc that's fine, but web browsing with older operating systems is not very friendly. Some of these machines were known to have leaky capacitors, and getting the power supply replaced on them now would be quite hard because of the age.
http://www.ifixit.com/ may be able to help if you suspect that.

Unable to restart my intel based iMac, I can't get past the grey screen

I shut down my imac and when I went to restart it, I can't get it to get past the grey screen. I can't even get to the apple screen. I have unplugged everything and nothing works. Help!!

See if this helps:
Gray screen appears during startup

Can't get past the welcome screen

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