Can't get personal email set up...never had this problem on BB before.

Hi, I have a new personal email address @zenbe.com that I desperately want to add to the email accounts on my bb. For some reason, though, this one is proving especially difficult. Each time I try the setup and it fails, I get an email to the account (accessed from my laptop) with the subject 'blackberry internet services instructions for configuring an email account', and I'm doing everything it says to do! I've never had this problem before--have been a bb user for years. I also tried to log on and do it manually from my laptop but either the server is down or it isn't accepting my information. When I enter my email address & password (or not, tried both ways) and press enter/next, it does nothing. Tried from mozilla, explorer, and google chrome. I'm not sure what the problem is but I'm super frustrated.
Any help would be much appreciated.
Thanks!

looks like its supposed to be either imap.zenbe.com or pop.zenbe.com
have you gone the manual way and enter those servers in?
do you get an error?
have called tmobile to get access through my.t-mobile.com and tried from there?

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Can't get personal email set up...never had this problem on BB before.

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