Can't get Photoshop CC to launch anymore

Hi-
I've been suffering big this week, perhaps someone will be able to offer some assistance.
Running a imac, 10.84 OS.
Downloaded and installed CC suites on June 24. Things seemed fine, but 4 days later, I am getting spinning beach balls all over and then my computer wouldn't repair itself or start up.
Out of desparation, I took it to the apple store. I found the hardware was good, they reinstalled a fresh OS and wiped everything clean. I backed up from time machine,
everything seemed aok, but no such luck, things are not good with CC products. Thank God I am able to open Photoshop CS6, or I'd be in design trouble.
Currently, I cannot open Photoshop CC "Could ot initialize photoshop because of a program error" even after removing, cleaning and reinstalling it.
I can get Adobe Acrobat 9.0 Pro to open a pdf file for a second, it then shuts down and tells me "Adobe Acrobat was installed as a part of a suite. To enable Adobe Acrobat,
please start another componant of this suite (such as photoshop)"-even while Illustrator CC is open and working (the only CC application that hasn't had problems.
I spent time with an Adobe rep on Monday and we were able to open up a root user on my computer where photoshop launched easily.
Back to my personal user, no go. He blamed apple.
Time with an apple rep where we repaired the ACL, didn't fix it. He said the fact we were able to open it in a root user means that there is something wrong with
a "user specific file" in Adobe's end of things. He blamed Adobe. He also said there are a stack of complaints about CC with apple, that there is a huge problem
with them working nicely together at this point.
Anyone have a solution? Any comment or ideas?
Thank you so much.
Karen

OMG, Chris!! I love you today!!
Looked it up in the Adobe data base and restarted Photoshop CC while holding: Command, Option, Shift while starting up.
It asked me if I wanted to delete the preferences and VOILA- Started right up!!!
YEA!!! Thank you, thank you.
I promise I will pass this handy tidbit off the to Apple (higer up tech) person that I was working with, so he can give that a go
should he run into this situation again.
I've been suffering for a week, 2 trips to the apple store and now, success.
You can be my hero for the weekend!!
Thank you so much-

Similar Messages

  • How can I get photoshop and Illustrator CS5? I cannot see it anywhere. My computer(PC) can only use CS5

    How can I get photoshop and Illustrator CS5? I cannot see it anywhere. My computer(PC) can only use CS5

    If you do not own a license for CS5 there is not much you can do to get it thru Adobe.  They only sell current versions of their software (CS6 or Creative Cloud).  You would need to find a third party vendor and take your chances with them.
    If you do own a CS5 license you can download the software thru the following page and use your serial number to activate:
    CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

  • Can't get Photoshop Elements 11 to install. Adobe Installer message: Installer failed to initialize.

    Can't get Photoshop Elements 11 to install.
    ... Adobe Installer message: Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.   
    ... Adobe Support Advisor message "Inspection could not identify any issues. Please contact Adobe Support for further assistance. http://www.adobe.com/support."
    ... .... So far I have downloaded twice, to two different folders (Desktop and my default download folder). Neither option has worked.  Please help!  I'd like to download Premiere Elements 11, but with this kind of installation problem on PSE11, it seems a second program may be as much of a problem to try to install.

    As Mylenium has stated all we have is a very general error message at this point so it is impossible to advise you until we have additional details.  Please review your installation logs by following the steps listed in Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html.

  • Can't get photoshop elements 12 to print multiple copies of an image with one print job? what to do?

    Can't get photoshop elements 12 to print multiple copies of an image with one print job

    How do I do that? I'm the only user on the laptop - I kind of assumed I already was running the install as the admin.

  • HT1386 is USB Sync no longer available under iTunes 11?  I can't get my iPhone4S to sync anymore.

    is USB Sync no longer available under iTunes 11?  I can't get my iPhone4S to sync anymore.

    See either http://support.apple.com/kb/TS1538 (windows) or http://support.apple.com/kb/TS1591 (mac).

  • I purchased my membership, can't get my site to launch.

    Muse is asking me to buy a new membership to get 5 sites with Adobe business Catalyst, but I already paid for a membership this year.
    How do I fix this problem?

    Hello Sanjit,
    Here is the URL
    http://thijsvantlevennl.businesscatalyst.com/index.html <http://thijsvantlevennl.businesscatalyst.com/index.html>
    Hope to hear from you soon
    Thijs van ’t Leven
    Op 24 okt. 2014, om 17:54 heeft Sanjit_Das <[email protected]> het volgende geschreven:
    I purchased my membership, can't get my site to launch.
    created by Sanjit_Das <https://forums.adobe.com/people/Sanjit_Das> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/6863330#6863330>
    Please provide the site url which you are trying to redeem using your free site counts.
    Thanks,
    Sanjit
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6863330#6863330
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Help with using Adobe Muse CC by email <mailto:[email protected]> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=47 61>
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0 <http://forums.adobe.com/thread/416458?tstart=0>.

  • I can't get photoshop CS6 to import from my HP scanjet 5590?

    I can't get photoshop CS6 to import from my HP scanjet 5590? I have tried plug ins, and reinstally scanner software but it only recognizes my main scanner/printer!

    Hello & Welcome to the forums,
    but it only recognizes my main scanner/printer!
    Does this mean your HP Scanjet 5590 is a 2nd scanner you have on your computer?
    Are you able to scan with 5590 on a different application? Is it only Photoshop that is giving you this problem?
    Please let us know details about your operating system and its version too.
    Do tell us how you're trying to 'import' pictures from your 5590 scanner.

  • Can't get Photoshop CC panorama maker to align images properly on distant horizons.

    Can't get Photoshop CC panorama maker to align images properly for objects further away (ie For distant horizons) Tried reloading CC but no better. Tried manually aligning images but when finished seems to jump and misalign everything as if I'd used auto. Is there anything I can do / doing wrong or is there a software glitch. Never had this problem until started using CC?

    Hi Guys - Thanks for the info.
    I have now downloaded the latest upgrade for Photoshop CC 2014 (the one that now opens photoshop with a face like 'The Scream') and it seems to have cured the problem. However, now Photoshop couldn't run any slower if it tried. Really really slow, and the more Panoramas I try to do, the slower it gets. Oh well, at least it works now.
    Regards
    Mik D

  • How can I get photoshop CS2 to work with Windows 8.1?

    how can I get photoshop CS2 to work with Windows 8.1?

    Have a look at
    http://forums.adobe.com/message/4976720
    Cheers
    John

  • How can I get photoshop elements to open my nef images?

    How can I get photoshop elements to open my nef images?

    The D3200 requires at least ACR 7.1, which isn't compatible with any version of PSE prior to PSE 11, so no, you can't do this directly in PSE 9.
    You could upgrade PSE, use the Nikon software to convert the files and then open the resulting images into PSE for further editing, or download the free Adobe DNG converter to convert your NEFs to DNG files that your version of PSE can understand.

  • How can I get iTunes to not launch

    how to get itunes to not to automatically start
    Whenever I'm watching a video DVD, online TV/movie, and I change the volume with the control on the headset or Apple Remote then iTunes will launch.
    How can I get iTunes to not launch when I change volume?

    Krag wrote:
    iTunes is not running ... everything is updated.
    Conflicting info in your profile:  Please update/correct your profile so that you can receive the correct troubleshooting suggestions.  This will assist the users in trying to help you.  Thank you.
    iTunes just launches by itself when I use the Apple Remote or volume buttons on headset/earbuds.
    Will have HOST transfer your post to the iTunes forum.

  • I can't get Photoshop Elements 5.0 to work on my new PC running Windows 7 - can anyone help?

    I can't get Photoshop Elements 5.0 to work on my new PC running Windows 7 - can anyone help?

    It won't work. It's simply not compatible. Buy Elements 11.
    Mylenium

  • Our computer crashed, we replaced hard drive, and now we can't get Photoshop to open.

    One of our computers crashed and we had to replace the hard drive. Now we can't get Photoshop to open. Since the computer didn't give us any warning we didn't get to deactivate Photoshop before the crash. I've been on the Adobe site for over an hour getting run around in circles without getting even close to finding a solution. Apparently, there are no living humans at Adobe and their customer care department consists of this "community" and a lot of redundant web pages. Decent customer service would be a nice touch for such a big company.

    So sorry for your troubles.  This is a user-to-user forum & we're all just product users like you.  Unfortunately, we can't help you with deactivation/activation issues since we don't work for Adobe.
    In the US, Customer support phone number: 1 (800) 833-6687
    On-line chat is usually the best way to reach customer care.  But their hours vary by region.
    Contact Customer Care
    Good luck!
    Nancy O.

  • Can I get Photoshop CS5???

    I am buying a new desktop and i want CS5, will i be able to install it?
    Processor
    Intel Pentium Dual Core E5800 Processor 3.2Ghz
    Memory
    4GB DDR3 1333Mhz
    Hard Drive
    1TB (1x1TB) SATA II
    Operating system
    Windows 7 home 64bit
    On the requirments it says use intel pentium 4.. is duel core the same or will it still work
    If you need more details please tell me.
    Thanks =)

    Intel Pentium 4 is the minimum.  Your's is far advanced over that.
    From what you've listed it looks like Photoshop will be easily able to install and run on that system.  You don't mention what video card you're getting, and that can be important.
    System requirements are here:
    http://www.adobe.com/products/photoshop/tech-specs.html
    Supported video cards are here:
    http://kb2.adobe.com/cps/831/cpsid_83117.html
    As of this writing I don't think you can literally get Photoshop CS5 directly from Adobe any more though...  You'll actually be getting Photoshop CS5.1 (which is still listed as Photoshop CS5 on many pages)...  This is versioned as Photoshop 12.1, and is almost a functional equivalent of Photoshop CS5 (12.0).  Photoshop CS5.1 is the same Photoshop that's part of the CS 5.5 suites.  I know, it's rather confusing.
    Download is here:
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop
    -Noel

  • Installed cc photoshop and lightroom on desktop and lightroom on laptop, can't get photoshop to install on laptop

    installed cc photoshop and lightroom on desktop and lightroom on laptop, can't get photoshop to install on laptop, mac

    What Mac? What version of OSX? What errors? You need to be more specific.
    Mylenium

Maybe you are looking for

  • Error while deploying through JDeveloper 10.1.2

    Hi , We have one internal website which is being deployed using Jdevloper 10g (v10.1.2). After making some enhancements to some of the web pages, I am not able to make the EAR file.While deploying , Jdev 10.1.2 throws the following exception message:

  • I have the new iPod Touch but I'm having trouble syncing videos to my PC.

    I got the iPod Touch 5. I recorded some videos and plugged my iTouch into my PC. When I try to download it, it let's me, but it can't play it. It is making me so mad. I tried on my laptop but it did the same thing. It apparently needs to know what I

  • Delivery date as per requirement

    We have MRP configured for Finished goods External procurement MRP is happending as per defined parameters but the problem is "Required Delivery date" is coming as per Lead time. In case the product is required early, system is just asking for Resche

  • Extending video layers across the time line simultaneously

    Any one Know how to extend video layers across the time line simultaneously? I have been working on a Video for a few days and have all the layers I need to make my video but when I came to start creting the clip on the timeline there was no promt as

  • Sharing iMovie with iDVD

    I have just made an iMovie that is about 90 minutes in length. I tried to share it with iDVD and it says the movie is too long. I can burn it to a dual layer DVD so room on the DVD is not a problem. Is it possible to share a movie with iDVD and have