Can't get Photoshop Elements 12 to begin installing on my Windows 7 laptop - got software through Wacom?

Hey guys, bear with me here because I am the opposite of tech-savvy and I'm getting really frustrated. I can't find answers anywhere and nobody in my family has been able to help.
I recently bought an IntuosPro drawing tablet from Wacom - it came with the option to download a few different programs, including Photoshop Elements 12. I downloaded it through Chrome onto my (brand new) laptop, which has Windows 7 as the operating system. When it was done downloading, I got a zip file. (I'm literally going to list just about everything in the stupid thing) I opened it, and there were two files inside - "PhotoshopElements_12_All.7z" and "PhotoshopElements_12_All.exe". Double-clicking the second one gives me a pop-up saying "The file archive part of Adobe Photoshop Elements 12 is missing. You need all parts in the same folder in order to extract Adobe Photoshop Elements 12. Please download all parts." (Which made me download the whole thing again, only to get the same response and waste my second download - you can only download it twice off of Wacom.)
Opening the other file gives me two more folders - "PSE 12" and "ReadMe". Nothing in the ReadMe folder works. In the other folder there are 3 folders at the top ("ElementsOrganizer" "ElementsSTIInstaller" and "SupportFiles") then Data.cab files numbered 1-19, "Adobe Photoshop Elements 12.msi" (which takes me to the installation wizard thing but tells me there's an error "Please install/uninstall the product using Setup.exe in the root folder" (I don't know which one is the root folder but none of the .exe's I've found have worked) - all the .msi things do this.) then "ols_config.xml", "ols_config_education.xml", "Setup.ini", "lang.dat" a bunch of .mst files, and at the bottom, "Setup.exe"
When I click on Setup.exe, I see a flash of a little loading screen window, then it jumps to the "Do you want to allow this program to make changes to this computer?" or whatever pop up, I click yes, nothing happens. Pretty sure that's the place where something is supposed to happen, because the first response I've gotten from everyone in my family is to "click on the .exe file"
Am I missing stuff? Am I just really stupid and need to do *fill in the blank*? Is it a problem with Wacom? My computer?
Please just tell me how to make it work.
Thank you in advance.

How do I do that? I'm the only user on the laptop - I kind of assumed I already was running the install as the admin.

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