Can't get Photoshop to run correctly.

Hi
I have a monthly CC subscription but can not update from Photoshop v14.0 which is now two updates behind. When I try to update I get a message telling me that Photoshop is up to date when it is obviously not.
I also appear to be missing some features such as the Filter Gallery.
Any help appreciated.

Please verify your Ps version from Help→System Info and provide us with the following files:
You can find them at:
Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
AAM logs
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\\AppData\Local\Adobe\AAMUpdater
You can zip all the files together and send us through mail ([email protected]). This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Regards,
Ashutosh

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