Can't get previous owners name of my Zire 31

After doing a hard reset I was able to get a piece of software off the handheld. His name kept coming up on the handheld so I went into palm desktop and removed all users. Only my name remains. I then did a sync and low and behold his name still comes up on the handheld. I then pressed the power button on the handheld while pressing the reset button, and now the darned thing will not shut off??? I am not computer illiterate, but this thing has me baffled.
Post relates to: Zire 31
Message Edited by emca1952 on 09-26-2008 10:18 PM
This question was solved.
View Solution.

Sounds like you did not do the Hard Reset correctly.
To perform a Hard Reset:
While pressing and holding the Power button down, tap and release the Reset button in back and continue to hold the Power button down. When the grey Palm logo appears, you can release the Power button.
You should now see the warning page in about 5 languages. Press the UP direction on the 5-way pad to complete the task. Your Palm will reset itself several times as it re-installs the original programs and erases all your previous data.
The device should now have no name associated with it. When you HotSync, it should ask you "Which User Name do you want to use, or Create?"
By any chance, did you simply "Rename" his user name to your name? This would put all his old data (and his HotSync name) back into your device.
WyreNut
Post relates to: Centro (AT&T)
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Can't get previous owners name of my Zire 31

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