Can't get printer to connect to computer

When I try to connect my printer to my desktop the installaition fails due to it not finding the driver software. after a phone call with customer service I was told it is an issue with my computer and not my printwer because I was able to connect my printer to a laptop throuch wireless. please help.

Hi @BillyP0528,
Let's start with some of the basics. Please post back with the answers to the following questions and we will proceed from there;
What printer model do you have? How Do I Find My Model Number or Product Number?
Is the printer connected wirelessly or with a USB cable?
Is the printer connected directly to a wall outlet or a surge protector? (It is best to connect directly to the wall)
Do you have any other HP Printers installed on this computer? If so, do you still have the printers?
Is this an HP laptop or a different brand?
What operating system, and version do you have? Mac or Windows?
While I wait to hear back from you, if you have Windows 7 or higher, please download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Can't get printer to connect to computers

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Make and model number of modem?
Make and model number of router?
Computers connected via wire or wireless?
OS of computers?
Please detail all steps you have done to troubleshoot the issue.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

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Can't get printer to connect to laptop

I have a Toshiba laptop running Vista and a HP C5180 printer. I've had the laptop connected to the printer wirelessly previously and it won't connect any longer. I have a comcast xfinity wireless gateway modem that is about a year old. I don't know what other information you need from me to help.

Hi dimill,
I understand you have a Photosmart C5180 that is no longer communicating wirelessly with your computer. I'm sorry to hear this, but I will definitely do my best to assist you!
I will suggest that you download and run the HP Print and Scan Doctor and follow the instructions it suggests for you.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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Elishaf wrote:
I have the same problem. My HP printer connects easily to my Verizon Router network and I can print from my laptop - via this network. My Samsung 10.1 table connects eaily to the router for WIFI. However, when I scan, with the tablet, for bluetooth devices to connect to, so I can print from the tablet, it does not see the network or the printer. I am obviously missing something here. Thanks for any help

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Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
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Dear sweet Apples, that know all the answers...
I can't get a proper connection to my Epson R1800 printer. I get the basics , but I need to be able to choose paper sizes and paper Types.
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Did you restart the printer?

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Okay, this is really getting weird. As a typcial computer nerd, I know there are many roads to success, so if one doesn't work, try another.
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<?php
# FileName="Connection_php_mysql.htm"
# Type="MYSQL"
# HTTP="true"
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?>
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I GOT THE STINKING ERROR MESSAGE AGAIN!!
(See previous post for the full text of the message.
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An 'uninterruptible power supply' that automatically steps in and takes your computer
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http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
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 Cheers, Tom

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Settings>Store...tap the ID shown...sign out...sign back in with the ID you want to use.
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Can't get printer to connect to computer

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