Can't get redemption code recognition when trying to install on 2nd computer

I am trying to install Elements on a 2nd computer as the first one is not functioning properly.  When I try to get the serial number through the redemption code, it doesn't recognize the code.  Can someone assist?
Thanks!

If you already converted the serial, it is listed on your Adobe account or you have a mail with the serial. Trying to use the redemption code a second time will not work.
Mylenium

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