Can't get Rescue and Recovery to Start

Hey all,
My computer is having hardware problems. I'm at the point of giving up completely on the computer, but I had a few files that I wanted to recover from it first. I've had Hard Drive issues before and usually just have to push the blue Thinkvantage button and rescue and recovery comes up.
However, this time I can't get it to start. I just go to a screen that says "Startup Interrupt Menu" and lists three options, resume normal startup, enter BIOS, and choose a temporary startup device. I can't even get to rescue and recovery if I press F11.
Any ideas?
I'm running Windows 7, the computer is a T61 that's a little over 3 years old.

I'm having the same problem as crimesofparis. My machine is just out of warranty. It came with XP Pro when I first received it. A while back, I received a copy of Win 7 32-bit from Lenovo. I installed it and everything has been fine. I recently purchased a new Thinkpad Edge and want to sell my T61. The new owner would like the XP back on it. I thought I would just run the R&R by pushing the blue Thinkvantage button, but when I do I'm getting the same thing,
"Startup Interrupt Menu" and lists three options, resume normal startup, enter BIOS, and choose a temporary startup device. I can't even get to rescue and recovery if I press F11. Apparently something changed when the W7 was installed, but Lenovo did not make me aware that the restore using Thinkvantage would stop working. There must another way to get to the restore partition (which appears to be intact) and restore from it. I also can not find my restore disks.
Lenovo, can you help?
Thanks

Similar Messages

T61 upgraded to Windows 7, now can't install Rescue and Recovery or Bios update.

I have a T61 6459 CTO that had XP SP3 on it. I upgraded to WIndows 7. I tried to install TVTVRNR450_025en, but I get an error msg "Rescue and Recovery does not support installing from the Operating System which upgrade from a legacy pre-load system." I tried deleting all old RNR and CSS programs in the old files after the install, but nothing seems to work. There is nothing listed in my add/remove programs. My Thinkvantage button doesn't work. How do I remove the old RNR? Should I have done that prior to installing Windows 7? Do I need to re-install my XP backup and start over? My Bios update extracts, but doesn't install. Help!

Hi, FSURN82
I did some research and was able to find this thread from Lenovo Forums. There are a few other people having similar issues. For some, installing an older version of Rescue and Recovery (sometimes even the one for their OS before the upgrade) would work fine. For some, however, they could not get it to work, so they would create backups manually using Windows.
As for the BIOS issue, what version are you currently running and to what version are you trying to upgrade?
Thanks,
Adam
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My W500 can not install Rescue and Recovery

Hi guys,
Has anyone encountered the same problem as I did when I tried to install Rescue and Recovery?
The process always stopped with error code 6.
I am using Win7 X64.
W500 T9900 8GB + TBs imageries

I was also having the exact same problem on my W500, but I did not have to download the full multilingual package to get it to work. First I reinstalled windows, and used the "clean all" command before the install.
At the first setup screen during the Windows 7 install hold Shift+F10 - this will bring up the command prompt. Type in "diskpart" then type "list disk" then type "select disk 0" This number may be different depending on how many drives your machine has in. It will then tell you "disk 0 is now the selected disk" After this type "clean all". You will see just a flashing cursor in the command window to tell you it is running. This will take some time, and WARNING:it will fully erase -write zeroes- to the entire drive. Your data will be unrecoverable, and ALL PARTITIONS will be deleted. Once it's finised it will give you a message saying Diskpart succeded in cleaing the disk. Now the important part, type in "select disk 0" once again, then type "create partition primary" This will prevent Windows from automaticaly created the 100MB partition on the drive durring the install. After that type 'exit' and 'exit' again, and you can continue the setup as normal.
Once Windows is up you need to install Microsoft Visual C++ 2008 from here: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ba9257ca-337f-4b40-8c14-157cfdffee4e&dis...
Once that is installed, restart and it should let you install Rescue and Recovery.
This worked perfectly for me, even though it is a little more complicated.

Can't install Rescue and Recovery on T410

Hi, I recently bought a reconditioned Lenovo T410 and have pretty limited technical knowledge, so I took the helpful advice of another member on the forum to perform certain actions to get myself set up. One of these was to create factory recovery discs using Rescue and Recovery. As this wasn't already installed on the machine, I have downloaded it (tvtvrnr4.52_005en.exe) but it won't install. I am getting the message 'Error 25014 There was an error installing the Rescue and Recovery boot manager. Return code: 6'. Any ideas about how to resolve it or an alternative way or creating recovery discs?
Solved!
Go to Solution.

The only chance to perform factory recovery is if you have Lenovo_Recovery partition with several .wim files on that. But it seems they are absent. So contact with Lenovo support in your country and purchase recovery disks.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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Can't Uninstall Rescue and Recovery on my Lenovo 3000N100 laptop, using XP

Hi yesterday I tried to update to Rescue and Recovery 4.21, but didn't uninstall my previous version. However when I was trying to install the 4.21 it asked me if I want to replace this file with another and I said yes to all. When I did try to uninstall my old version it said installation source not available, try looking for Rescue and Recovery.msi . I tried that but same thing happened, so I deleted those .msi files, and now it says program program trying to use is on a network that is unavailable. I just want to uninstall it but I cant.
Before I even tried to update it, Rescue and Recovery wouldn't even open. It say the current version of Rescue and Rocovery on my computer is 3.01.1037.00. It also said last used was back in 06 and I know iv used and updated this program before that. Is there a way to uninstall this program without using the add/remove tool?? Is this fixable?
gkrebecca
System: XP
3000 N 100 notebook

The only chance to perform factory recovery is if you have Lenovo_Recovery partition with several .wim files on that. But it seems they are absent. So contact with Lenovo support in your country and purchase recovery disks.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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T42 HD replaced, can't get restore and recovery disc to work properly

Hello Support Team!
I purchased a ThinkPad from a company going out of business and was happy with it until the hard drive started to freak out. I replaced the hard drive with a new Western Digital 250 GB and ordered the recovery discs from the place in Atlanta. The discs arrived and I thought I was ready for my new computer. I'm following all the directions in the install, changing the startup to boot from the CD. I get the Recovery Welcome Screen and try to click on Restore Factory Settings. At this point, I get a screen that says "In order to proceed, your system must be rebooted". I haven't gotten past this point now matter what I try.
I like this little machine, but I'm afraid I can no longer breathe new life into it????
Do you have any suggestions?
Thanks!
slhackett
Solved!
Go to Solution.

OK, that's a good start.
Have you wiped the drive before attempting to install the OS? If not, now would be a good time to do it.
Download the PC Doctor for DOS bootable CD, burn a disk and boot from it.
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/1ety48ww.exe
Wipe the drive clean (under utilities), run diagnostics on the rest of the system.
If everything comes back clean, re-try installing the OS.
Good luck and keep us posted.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Rescue and Recovery Won't Open on My R61i Laptop

Computer: 2008 Lenovo R61i Laptop with Windows XP, SP 3, 2 GB RAM, Intel Duo Core processor, 34 GB free on the hard drive
I had been wondering why my 160 GB hard drive was filling up even though I only have 10 GB of documents, photos, and videos saved, so I downloaded a little program called windirstat, and it told me that 50 GB was being used for RRbackups. Google told me what that is, and I opened it and checked to see how many backups were there (it said 5, counting an initial "basic" backup). I attempted to delete the newest one, but I can't tell if the process finished, and now I can't get Rescue and Recover to even open. I have defragged my hard drive, I have tried it in SAFE MODE, nothing works.
Here are my questions and additional info:
Is the initial "basic" backup where the backup of the Windows XP operating system is located? (I'm guessing that if the answer is "yes," then I don't want to delete that backup.) The size of this backup is 36 GB.
If so, could that backup be moved to an external hard drive and still be usable?
I also have Go Back (keeps a compressed image of my hard drive on the same drive for restoration of files and reverting the hard drive to a previous status). I have used this program for years and would rather use it that Rescue and Recovery for incremental backups because it's automatic and updates more often.
I also now use Carbonite, so I may need to rethink how I should use R & R and GoBack.
I'm thinking that I would like to keep the R&R initial back for Windows files but tell R&R to not to any more backups, then continue to use GoBack and Carbonite.
The primary problem at the moment is that R&R won't open at all, so I can't delete any backups and I can't tell it to stop trying to do incremental backups. HELP!
Thanks in advance,
Jim King

Hi,
can you please describe, how did you tried to delete the RnR backup? Using GUI, or manually in the RRbackups?
NOTE: The files stored in the RRbackup are encrypted and each file has also a metadata file, that conatins the informations on the purpose of that one file and some other usefull informations for RnR so that the restore can work.
Here are the answers on your questions:
1) If I understand it correctly, then the answer is YES. In case you have placed all the RnR backups localy, then the basic/initial backup and also the other incremental backups are stored exactly in the RRbackups folder.
2) YES, you can move it, BUT not manually. You need to use the RnR GUI to copy/move the backup on a network drive, or USB HDD. You can read more about this option in the Manual for RnR (sorry I don't want to describe it in here, as this is a bit longer description). So please review following guide:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/rnr43dg.pdf
Page 61 describes this process using the rrcmd.exe utility.
3) I think, this is just a note
4) same here
5) In this case, it's of course possible to keeep just the original/inicial backup. In case you don't want to do any other backups, then you just make sure, that you dissable the scheduler of RnR and don't do any other backups.
6) For this situation, the crucial point is, what did you deleted in the RRbackups. However, the first point, that I would do is to reinstall, or repair RnR. NOTE: Please use the same package, or the package, that is stored on your system. From Add/REmove programs.
Please let me know, if you have any add questions to this situation.
Cheers

How to install Rescue and Recovery 4.21 on Windows 2003

There should be a good amount of users running Windows 2003 on their thinkpad for various reasons. As much as I tried, I could not get Rescue and Recovery's MSI to install on my X61 running Win2003 R2 SP2, despite attempts to modify the Setup.ini file.
the changes made in setup.ini:
[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=3790
PlatformId=2
The returned installer error is "The current operating system is not supported for running Rescue and Recovery. Supported operating systems includes Microsoft Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1 or later".
This is such a shame as I'm pretty sure RR would run just fine on win2003 as both WinXP and win2003 are based on the same underlying technologies and code. Please advice if there's any method such as a command switch for MSI installer to suppress OS detection error or any modification that can be made to setup.ini to get it to install on win2003 or any utility that can be used to modify MSI files and database? Thanks!
Message Edited by Xseriesfanboy on 08-31-2008 08:26 PM
Message Edited by Xseriesfanboy on 08-31-2008 08:30 PM
Solved!
Go to Solution.

Alrighty..I've manage to google a hack to this problem of getting Rescue and Recovery to install on Windows 2003. So let this post be a guide to how to get this done:
Getting the tools to modify Rescue and Recovery MSI (Windows Installer)
Download and install Orca MSI editor from http://astebner.sts.winisp.net/Tools/Orca.zip
Review http://ravi1337.blogspot.com/2007/05/orca-msi-editor-make-any-software.html, this guide should give you a good idea what you'll be doing with this tool.
Download Rescue and Recovery™ 4.21 from Lenovo
Download Rescue and Recovery™ 4.21 for Windows XP (32-bit) or Windows 2000 from http://www-307.ibm.com/pc/support/site.wss/license.do?filename=thinkvantage_en/z652_setup_rnr42_016c...
Ensure you are downloading full install with all language pack to avoid any missing installation file due to regional settings
Run the installer and see that all files are extracted accordingly.
Modification of Rescue and Recovery Installer
Delete all files in C:\Documents and Settings\(User Account Name)\Local Settings\Temp\ this will prevent confusion on which files are unpacked and created by RR installer
Extract z652_setup_rnr42_016c.exe into a folder named z652_setup_rnr42_016c.
Execute tvtrnr42.exe
The MSI installer is then unpacked to the following default directory: C:\Documents and Settings\(User Account Name)\Local Settings\Temp\. Note that the installer creates two directories for installation of RR, that are {F151F2B3-0C32-44D3-90E2-E639B8024622} and _isXXXX <--- 4 randomly generated digits
The folder _isXXXX contain Rescue and Recovery.msi
On the first run of the installer, the following error will be shown "The current operating system is not supported for running Rescue and Recovery. Supported operating systems includes Microsoft Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1 or later". DO NOT CLICK OK! This is cause the installer to purge all installation files and related directories in the temp directory. Just leave the error window as it is without clicking the OK button!
Copy all TVT files from folder z652_setup_rnr42_016c into both directories
Modify setup.ini entry for Win2003Server with notepad and save changes:
[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=3790
PlatformId=2
Right-click on Rescue and Recovery.msi and edit with Orca
Go to LaunchCondition Table
Drop the following rows and save changes:
(((VersionNT=501 AND ServicePackLevel>=1)OR (VersionNT=500 AND ServicePackLevel>=3)) AND WINSERVER=0) OR Installed- The current operating system is not supported for running [ProductName]. Supported operating systems include Microsoft(R) Windows(R) 2000 with Service Pack 3 or later and Windows XP with Service Pack 1 or later.
IEEXISTS=1 OR Installed - [ProductName] requires Microsoft(R) Internet Explorer version 5.5 or higher. You cannot install the Rescue and Recovery program without this version of Internet Explorer.
INCOMPAPPNAME=0 OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
Not SGEWRONGVERSION OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
When you're done with these modification, re-run Rescue and Recovery.msi without closing the previous error window. Rescue and Recovery should now install without any glitch! Good Luck!
Message Edited by Xseriesfanboy on 09-01-2008 06:37 AM
Message Edited by Xseriesfanboy on 09-01-2008 06:38 AM

Deleting Rescue and Recovery backups

I using WinXP+SP3 and Rescue and Recovery 4. I launch Rescue and Recovery via Start-Programs-ThinkVantage-Rescue and Recovery. In the Window that opens I click 'Change schedule, name a backup, delete backups'. Another Windown opens and I can see my backups listed at the bottom of this Window. When I select a backup to delete, a small Window opens that asks if I'm sure I want to delete the backup. I say 'yes'. Another Windown opens that says 'Please wait while the backups are deleted'.
My issue is Rescue and Recovery seems to hang and never finishes the backup deletion. I see the access light on my external drive blink at first so Rescue and Recovery seems to be doing something at first but the 'Please wait while the backups are deleted' never closes. I let the delete run all night and when I got up, the Window was still there. I tried to delete another backup and got the same result.
What is causing the problem? I can see the contents of my external drive in Windows Explorer so I know my PC can access it.

rmbowma, welcome to the forum,
delete the last backup on it's own first, you should then be able to delete other backups.
Please remember that they are incremental backups, you can't delete for instance backups 2-5 leaving 1 & 6 as 6 is dependent on 2-5.
Hope this helps
Andy ______________________________________
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An Elephant stepped on my Thinkpad - Rescue and Recovery

My backup solution for my thinkpad is an external usb drive using Rescue and Recovery which I keep at my place of work. So if I lose my laptop or it gets stolen or an elephant steps on it (at the zoo?), I still have my backup.
And if the building burns down where the usb drive is stored, I still have my laptop which I always take home every night. I think its a pretty good redundancy solution. The only risk is if I go out for lunch, leaving the thinkpad in the office and the building burns down destroying the laptop and external hard drive together. Its a risk I'm willing to accept.
Now most backup systems have a "recovery disk" where if your computer stops working or is subject to one of the disasters mentioned above, you can load this disk into another computer, boot into a recovery operating environment and recover your precious files. Thinkpad's Rescue and Recovery system goes one step further where you can have the recovery environment on the usb hard drive itself. All you have to do is plug it in and turn on your computer to boot into the recovery operating system. Great idea!
Well I thought......and here is my dilemma....
If my thinkpad is stepped on by an elephant, I would naturally plug my usb drive into my desktop to recover my data files. The problem is, my desktop isn't a Lenovo...so the Rescue and Recovery operating environment doesn't load into memory. It seems to go into this continuous loop of trying to load but fails. Remember I don't want to install Rescue and Recovery onto my desktop, I just want it to load into memory so that I can get access to my back up and transfer my data files to my desktop until such time when I purchase another Thinkpad.
So my question to this forum is; is it true? is Rescue and Recovery crippled in this way that it only works on Lenovo branded machines, even if your Lenovo has been stepped on by an elephant and you don't have another Lenovo immediately on hand?
I mean, is the Rescue and Recovery back up solution, just an external hard drive or is it really a external hard drive and another Lenovo computer
Or is there something (I hope) I have to do in the desktop Bios to be able to get Rescue and Recovery working?
Just wondering...has anyone done a similar test?

Hello,
Hopefully this email reaches you before an elephant steps on your ThinkPad.
You might find a white paper I wrote about a year ago of interest: It's called Options for backing up your computer [PDF, 861KB] and goes over some of the various ways in which home and SOHO users can backup their systems. It's product and operating system agnostic, so it doesn't get into specific recommendations for tools to use, but does go over the types of backup hardware and software available. One thing it does not cover is cloud-based solutions, though, so that's something you'll want to look into separately.
You didn not mention which model of ThinkPad you had, but you might want to look into something like a Pelican Case for yours, if it fits. While I'm not sure it would be very effective against elephants, it should give you a chance against probably anything smaller than one of the big cats.
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
S230u (3347-4HU) • X220 (4286-CTO) • W510 (4318-CTO) • W530 (2441-4R3) • X100e (3508-CTO) • X120e (0596-CTO) • T61p (6459-CTO) • T43p (2678-H7U) • T42 (2378-R4U) • T23 (2648-LU7)
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Bitlocker & ThinkVantage Rescue and Recovery on 64 Windows 7 Enterprise

Hi
I am attempting to setup ThinkVantage Rescue and Recovery 4 on a X300 ThinkPad with 64bit Windows 7 Enetrprise and BitLocker enabled. A installed ThinkVantage Rescue and Recovery 4 after turning on BitLocker, as stated in considerations in ThinkVantage Rescue and Recovery 4 readme file. When I press the blue ThinkVantage button and then F11, it starts ThinkVantage Rescue and Recovery 4, but shortly after splash screen with life-belt appears the notebook restarts and BitLocker requires keyfile to continue. When I give it the key file it boots nomally. However if I restart and attempt to enter ThinkVantage Rescue and Recovery 4 again - the same story repeats, so I'm unable to use ThinkVantage Rescue and Recovery 4. Then I disabled BitLocker encryption on boot drive, and ThinkVantage Rescue and Recovery 4 started to work normally, without touching anythnig else.
So, finally are Bitlocker & ThinkVantage Rescue and Recovery 4 compatible on 64 Windows 7 Enterprise? Any one having success with this combination?
Thanks, George

Its a known bug already reported by many thinkpad users running 64bit versions of Win7,Microsoft might issue a fix.If you want to report it to them
www.connect.microsoft.com
Cheers and regards,
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I am a volunteer here. I don't work for Lenovo

Rescue and Recovery, Rapid Restore and pre-desktop area

Hi.
I know RnR has been covered fairly extensively here, but I haven't been able to find a thread relating my specific problem so here goes...
I have an X31 with an IBM recovery disk set, now a few years old. I recently used the recovery disks to do a clean install then removed the majority of the old Thinkvantage utilities and replaced them with downloads of the latest versions. So far so good. The factory recovery from the CDs creates a pre-desktop area based on the old Rapid Restore software. This has to be uninstalled before installation of the newer Rescue and Recovery. RnR then works fine from both Windows and a Recovery CD I created.
However, pressing the blue AccessIBM (i.e. Thinkvantage) button during startup still takes me to the old predesktop area. If I try to use the "restore backups" feature from here I am informed that Rapid Restore is not installed on the system. The "security" section of the BIOS contains a predesktop setting that can be either "normal", "disabled" or "secure". If I set it to "disabled" the blue AccessIBM button now takes me to the new Rescue and Recover workspace. However, some of the other options that were available in the old Rapid Restore pre-desktop, particularly access to PC doctor, are now not available.
Incidentally, the new Rescue and Recovery workspace seems to function independently of the original hidden partition associated with the Rapid Restore workspace - if I make this visible and delete it, I can still access Rescue and Recovery as long as the BIOS option is set to "Disabled". I presume, therefore, that RnR has created an additional hidden partition of its own?
My question, therefore, is how can I rebuild the predesktop area based on Rescue and Recovery rather than Rapid Restore but still accessible by pressing the blue button at startup, still featuring the other diagnostic software and still having security settings controlled from the BIOS.
Grateful for any advice!

Hi,
the basic and most importatnt information, in this case is, that RnR can detect/read backups that have been captured using the very same version as you are using right now.
So in case you captured your backup using version xx.xx.xxx1 you cannot restore, or recover your backup using the version xx.xx.xxx2. You need to us the very same version.
As Win7 uses different version of RnR, this is the root cause.
Hope this helps.
Cheers

Hidden Partition for Rescue and Recovery suddenly appeared on My Computer

Hello to everyone viewing this forum. I'm from the Philippines, and this is my first time posting in the forums. I bought my Lenovo 3000 N100 Notebook from Singapore, and it's over a year old now.
Well, we all know that the built-in ThinkVantage Rescue and Recovery program gives us a last resort when our laptops fail, and we all know that the hard drive partition where it resides is in a partition that is hidden, right? Well here's my problem..
I encountered a Windows problem which made me use a borrowed Windows operating system disk to repair it (via Windows startup repair), as although I have created recovery media already, I still want to back-up my data before that. Now after I have gone through the Windows Startup Repair service, and when I logged on, I was surprised to see the supposed to be hidden partition now appearing in My Computer! And as if that's not enough, when I try to boot Rescue and Recovery via the Lenovo Care button, it doesn't work anymore! Neither can I make Rescue and Recovery medium (Create Rescue Media on the Internal Hard drive) as it gives the following error:
"The Files required for creating the rescue media cannot be found."
And when I try to make Rescue Media on a CD/DVD:
"An internal error has caused this process to fail."
I would like to ask all you kind people here for your help with this issue.
I'm considering backing up all files I need via the Rescue and Recovery workspace, but since I can't access R&R I'm considering manually backing up the files I need via external storage devices, and my another question is that would my Product Recovery disks still work even though I can't access the R&R partition? This is my reserve plan in case I won't be able to fix the issue about the not-so-hidden partition, and I wouldn't want to lose my factory install reserves in that case...
Hope for your prompt reply!
~Jb Aquino
L3000 N100 Core2 T5800 | 2.5GB RAM | 120GB HDD | Intel GMA 950

Oh yes, it's ever evolving.
ClamXAV, free Virus scanner...
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Free Sophos...
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Or Intego VirusBarrierX...
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Little Snitch, stops/alerts outgoing stuff...
http://www.obdev.at/products/littlesnitch/index.html

Rescue and Recovery failed destination network location can no longer be reached

W510, running Windows 7 Pro SP1, updated with ThinkVantage including BIOS 1.37 along with Rescue and Recovery 4.31 yesterday. Using Backup locations "Local hard drive" had not problem, but when it was set to "Network", it gave me "The backup failed because the destination network location can no longer be reached.". Prior to running RR, I manually mounted the shared drive on W510 and could read and write files. The user that mounted the shared drive was not "Administrator" but has Administrator privilege. The network shared drive was a folder on an Windows XP SP3 computer.The shared drive had Full Control granted to Everyone as well as for Sharing. I rebooted W510 before starting RR. After the "network location can no longer be reached" error popped up, a long while later, RR actually wrote some files in the shared drive and then finally it aborted. It created on the shared drive RRBackups\SZ\<UUID>\... (among other folders and files); under <UUID> there's a common\rr.log with:
Sun May 22 01:56:39 2011 RescueRecovery: Running: C:\Program Files (x86)\Lenovo\
Rescue and Recovery\br_funcs.exe backup level=0 destination="\\192.168.0.1\W510_
backup\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC" drive=C: location=16 nice
=0 pw=0 uuid=0 compress encrypt
Sun May 22 02:04:15 2011 RescueRecovery: br_funcs returned error code 0x501
Sun May 22 02:04:15 2011 RescueRecovery: Running: C:\Program Files (x86)\Common
Files\Lenovo\mnd\mapdrv.exe *
Sun May 22 02:04:15 2011 RescueRecovery: Get the shutdown flag from service is 0
Sun May 22 02:04:48 2011 RescueRecovery: CRRBackup::removeLevel() - DeleteFile(\
\192.168.0.1\W510_backup\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC\common\b
t0.dat) failed. Error 3
Sun May 22 02:04:48 2011 RescueRecovery: In GetBackupFolderName, UUID is D0D186C
05DAE11E0-9303F5C431248DAC!
Sun May 22 02:04:48 2011 RescueRecovery: In CreateSpecialBackupFolder, get szBackupFolder is C:\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC
Sun May 22 02:04:48 2011 RescueRecovery: CreateSpecialBackupFolder: szBackupFolder= C:\RRbackups, szMidiumFolder = C:\RRbackups\SZ
The events don't make sense:
a) Why would RR says "network location can no longer be reached" - the wording suggests that it was OK, but now it isn't.
b) The br_funcs returns Error 0x501 (NOT_IMPLEMENTED or NOT_SUPPORTED), but RR still attempted to call mapdrv.
c) Apparently mapdrv was successful otherwise it shouldn't try to delete the t0.dat on the shared drive (which didn't exist - hence Error 3 (PATH_NOT_FOUND)) and unless it has reached the remote computer, it wouldn't know the file wasn't there.
I'm curious to find out if anyone has run into this problem and how to fix it.

It errored out after it has already created some folders and files as indicated in the first post.Tried the same steps several times just make sure it was repeatable by closing Rescue and Restore app and starting it again. The network between the share host and my W510 was a direct RJ45 cable connection, so zero hop. In the end I used Windows 7 Backup and Restore to do full backup, using the same \\server\sharename, the network share was mapped without a problem. But then Windows 7 Restore CD wasn't able to map network share - giving me 0x800704cf. Googling shows lots questions raised on this but no fix.
Update:
Last night, I gave it a shot again. For some reason, RR was able to mapped the network share using \\IPaddress\sharename (this time I used a different folder and a diferent sharename). OK great, but after 10 hrs it's at 88% completion, did my math, estimated elasped time is 12 hrs, Wow! The image backup with Windows 7 Backup took 5 hr 51 min with 132GB in the WindowsImageBackup folder. RR is 2x slower!
On the other hand, as it's still running, the est. backup folder size is 106GB. RR does a better job in compression - a 20% reduction in size compared with Windows' at the cost of 2x time.
Going back to the Windows 7 Restore CD 0x80704cf error when mapping the network share, found an Internet user posting that he succeede by providing a NIC driver.

Rescue and Recovery "File is in use and can't be copied" errors - T61 - WXP

Hi and thanks -
When Rescue and recovery backs up, I frequently get the error message, "This file is in use and can't be backed up. Close all programs and try again" [my paraphrase].
Here is everything I have tried:
Restarting Windows and backing up "clean" - I have also attempted doing a "Clean boot" by stopping all services in "msconfig". - still got many of the error messages.
Starting in Safe mode - Rescue and restore doesn't work at all
Starting up in "ThinkVantage" and doing a backup from there - Rescue and restore will restore from a previous copy, but will not back up.
This backup error has gone on ever since I bought this macine used in January 2011, and I have never cared much. But recently the machine had a "fatal error", and all of the backups were useless. I had to comletely restore the machine to factory settings, which means I had to re-load all of my data and programs - an arduous task. I do not want to meet this same fate again.
Can you help me?
Thanks!
Solved!
Go to Solution.

Have you tried running a backup with your virus scanner / internet security software turned off? Sometimes these software can "hang" on files or folders with the intent to protect them and therefore prevent them being read
Before attempting the above please ensure your system has no Internet access
Andy ______________________________________
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