Can't get "secure connection" to iTunes...

iTunes is up to date. PC is up to date. I am logged in to iTunes. I can look through iTunes all I want. But when I want to download an item, it says that iTunes was not able to establish a secure connection, and to check my computer's date and time. Date and time are correct. Any ideas?

I am having this problem also. Got a work around until iTunes store fixes the problem. Go into your internet explorer options, advanced tab and select "restore advance settings". After doing this close all instances of IE you have open and iTunes. Then reopen IE and iTunes. If you try to download from the iTunes store you'll get the 9808 error. Go back into IE Options, advanced tab and under Security unclick "check for server certificat revocation". Then hit OK and close IE and iTunes. Then reopen iTunes and you can now download. However, a short time later when you try to connect you'll get the "unable to setup a secure connection" error and have to repeat this fix again.
Hopefully they'll get this fixed soon. Must be their security certificates causing the problem.

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    ~~~~~~~~~~~~~
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    Microsoft Windows 7 Ultimate Edition (Build 7600)
    eMachines ET1861
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    QuickTime 7.6.9
    FairPlay 2.2.19
    Apple Application Support 2.2.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
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    Apple Mobile Device Driver 1.62.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
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    WebKit accelerated compositing is enabled.
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    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.7.0.21 is currently running.
    iTunesHelper 10.7.0.21 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:    {A11C5D80-134D-4FA9-BF81-1C4A418C0F4A}
    Description:    Dhiraagu
    IP Address:    10.151.15.47
    Subnet Mask:    255.255.255.255
    Default Gateway:    0.0.0.0
    DHCP Enabled:    No
    DHCP Server:   
    Lease Obtained:    Thu Jan 01 05:00:00 1970
    Lease Expires:    Thu Jan 01 05:00:00 1970
    DNS Servers:    27.114.138.4
            27.114.140.62
    Adapter Name:    {1EAA0EEE-E778-4884-B030-1AFF603AEC57}
    Description:    Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Thu Jan 01 05:00:00 1970
    Lease Expires:    Thu Jan 01 05:00:00 1970
    DNS Servers:   
    Active Connection:    Dhiraagu
    Connected:    Yes
    Online:        Yes
    Using Modem:    Yes
    Using LAN:    No
    Using Proxy:    No
    Firewall Information
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    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
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    Hi msahed,
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